EJEMPLO

Analizaremos si el tiempo de atencin en un restaurante

en min/cliente tiene una distribucin normal, para esto
se tomaron 34 datos:
N
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18

t(min/cliente)
15.2545
14.2514
16.4256
17.5624
15.5486
14.2654
18.5642
17.2452
15.6325
18.5451
18.9652
19.2352
15.4125
12.5265
14.2356
16.9635
15.2536
17.2563

N
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36

t(min/cliente)
16.5241
17.2563
16.2352
17.2356
16.2356
18.2653
16.2356
17.2563
17.5263
18.5263
19.2635
16.5263
17.5236
15.3652
18.6354
17.2365
17.5963
14.3265

C2

C3

H0: Normal (=17 , =2)

H1: Otra distribucin

t(min/cliente)

i
1
2
3
4
5
6
7
8

C1
Yi

15.2545
14.2514
16.4256
17.5624
15.5486
14.2654
18.5642
17.2452

_(+)

12.5265
14.2356
14.2514
14.2654
14.3265
15.2536
15.2545
15.3652

2*i-1
19.2635
19.2352
18.9652
18.6354
18.5642
18.5451
18.5263
18.2653

1
3
5
7
9
11
13
15

( )/

9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36

15.6325
18.5451
18.9652
19.2352
15.4125
12.5265
14.2356
16.9635
15.2536
17.2563
16.5241
17.2563
16.2352
17.2356
16.2356
18.2653
16.2356
17.2563
17.5263
18.5263
19.2635
16.5263
17.5236
15.3652
18.6354
17.2365
17.5963
14.3265

15.4125
15.5486
15.6325
16.2352
16.2356
16.2356
16.4256
16.5241
16.5263
16.9635
17.2356
17.2365
17.2452
17.2563
17.2563
17.2563
17.5236
17.5263
17.5624
17.5963
18.2653
18.5263
18.5451
18.5642
18.6354
18.9652
19.2352
19.2635

17.5963
17.5624
17.5263
17.5236
17.2563
17.2563
17.2563
17.2452
17.2365
17.2356
16.9635
16.5263
16.5241
16.4256
16.2356
16.2356
16.2352
15.6325
15.5486
15.4125
15.3652
15.2545
15.2536
14.3265
14.2654
14.2514
14.2356
12.5265

17
19
21
23
25
27
29
31
33
35
37
39
41
43
45
47
49
51
53
55
57
59
61
63
65
67
69
71

http://www.elosiodelosantos.com/sergiman/div/tablnorm.html

Media:
Varianza muestral:
Desviacin estndar:

16.6920333333
2.6066932417
1.6145257018

Estadistico de prueba:
_^ ^2=[+1/ _(=1)^ (21) [Ln PEA(Yi) + Ln(1PEA(_(+11))]]

Zi
( )/

C4
PEA(Zi)

-2.58
-1.52
-1.51
-1.50
-1.47
-0.89
-0.89
-0.82

0.004940016
0.064255488
0.065521712
0.066807201
0.070780877
0.186732943
0.186732943
0.206108054

C5
( _(
+ ))

0.055917403
0.057053433
0.079269841
0.11506967
0.123024403
0.125071936
0.127143151
0.166023246

C6
LN(c4)
-5.31038671
-2.74488814
-2.72537371
-2.7059444
-2.64816641
-1.6780758
-1.6780758
-1.57935471

-0.79
-0.71
-0.66
-0.28
-0.28
-0.28
-0.17
-0.10
-0.10
0.17
0.34
0.34
0.34
0.35
0.35
0.35
0.52
0.52
0.54
0.56
0.97
1.14
1.15
1.16
1.20
1.41
1.58
1.59

0.214763884
0.238852068
0.254626915
0.389738752
0.389738752
0.389738752
0.432505068
0.460172163
0.460172163
0.567494932
0.633071736
0.633071736
0.633071736
0.636830651
0.636830651
0.636830651
0.698468212
0.698468212
0.705401484
0.712260281
0.833976754
0.872856849
0.874928064
0.876975597
0.88493033
0.920730159
0.942946567
0.944082597

0.287739719
0.294598516
0.301531788
0.301531788
0.363169349
0.363169349
0.363169349
0.366928264
0.366928264
0.366928264
0.432505068
0.539827837
0.539827837
0.567494932
0.610261248
0.610261248
0.610261248
0.745373085
0.761147932
0.785236116
0.793891946
0.813267057
0.813267057
0.929219123
0.933192799
0.934478288
0.935744512
0.995059984

-1.53821607
-1.43191088
-1.36795588
-0.94227863
-0.94227863
-0.94227863
-0.83816123
-0.77615459
-0.77615459
-0.56652346
-0.45717154
-0.45717154
-0.45717154
-0.45125151
-0.45125151
-0.45125151
-0.35886561
-0.35886561
-0.34898816
-0.33931187
-0.18154975
-0.13598371
-0.13361361
-0.13127611
-0.12224636
-0.08258827
-0.05874566
-0.05754162

Estadstico de Prueba
_^
^2=

-17.6783194

Valor crtico de la Prueba

=0.05

rango= 6.737
amplitud=
1.1228

m= 6
INTERVALO
[12.5265-13.6493[
[13.6493-14.7651[
[14.7651-15.8879[
[15.8879-17.0107[
[17.0107-18.1335[
[18.1335-19.2654[
TOTAL

FRECUENCIA
1
4
6
7
10
8
36

HIS
12
10
8
6
4
2
0

Conclusin: Los tiemp

se encuentran entre 17

C7

C8

LN(c5)

(c3*c6)+c7

-2.8838796235
-2.8637670292
-2.5348975379
-2.162217508
-2.0953725449
-2.0788662192
-2.0624416541
-1.7956274643

-8.1942663324
-11.0984314567
-16.1617660897
-21.1038283419
-25.9288702676
-20.5376999659
-23.877426991
-25.4859481703

-1.2456989609
-1.2221418123
-1.1988798355
-1.1988798355
-1.0128860273
-1.0128860273
-1.0128860273
-1.002588916
-1.002588916
-1.002588916
-0.8381612348
-0.6165050106
-0.6165050106
-0.5665234601
-0.4938681381
-0.4938681381
-0.4938681381
-0.2938704007
-0.2729275484
-0.2417708217
-0.2308079152
-0.20669574
-0.20669574
-0.0734106982
-0.0691434553
-0.0677668862
-0.066412797
-0.0049522582

0.751

-27.3953721218
-28.4284485519
-29.9259533911
-22.8712883482
-24.569851802
-26.454409064
-25.3195618354
-25.0633812719
-26.6156904562
-20.8309100182
-17.7535080758
-18.4461949242
-19.3605379967
-19.9703385087
-20.8001862122
-21.7026892377
-18.0782830412
-18.5960165244
-18.7692998912
-18.9039237361
-10.5791436602
-8.2297347794
-8.3571258631
-8.3438057882
-8.0151568707
-5.6011811522
-4.1198633876
-4.090407267
-659.5805013929

_0.05,36>
_^ ^2
Aceptamos la Ho, es
decir las variables
aleatorias siguen una
distribucin normal.

HISTOGRAMA

min/cliente

onclusin: Los tiempos ms frecuentes de atencon al cliente,

e encuentran entre 17.0107-18.1335