PREP

Engineering & Welding

Services Pty Ltd

MAINTENANCE

FA B R I C AT I O N

WELDING

ENGINEERING

PREP Engineering
Engineering company based in the
Rockingham Industrial area.

1
www.prepengineering.com.au

Contents

PREP Engineering
Engineering company based in the
Rockingham Industrial area.

www.prepengineering.com.au

Mission Statement

Vision Statement

Capability Statement

Our Values

Our Standards

11

Quality Management Plan

12

1.1 Purpose and Application

12

1.2 Policy and Objectives

12

1.3 Overview

14

1.4 Key Risks and Approvals

15

2.1 Management Structure

15

2.2 Responsibilities

15

2.3 Resources

19

2.4 Audit

19

2.5 Reporting

19

2.6 Documentation and Records Management

21

2.7 Planning

22

2.8 Communication

23

3 Referenced Documents

27

PREP Engineering
Engineering company based in the
Rockingham Industrial area.

Mission

Vision

To provide a professional and truly affordable

service without compromising standards and
quality giving our clients the confidence that our
service offers value and our work is carried out in a
controlled, safe and clean environment

Our vision is to be the spearhead of excellence

and quality within the pipe welding and fabrication
industry. A true leader of innovative solutions using
the latest technologies to consistently produce the
highest standards using best practices

Capability Statement
Engineering company based in the
Rockingham Industrial area.

Company Overview
Prep Engineering & Welding Services (Prep) is a small
sized engineering company based in the Rockingham
Industrial area.
Prep provides 3 main services:

Welding
(Carbon and exotic steels)

Fabrication
(Pipes and small tanks/hoppers <2.0m dia.)

Welding & Fabrication Maintenance

(on and off site)

Prep services the Petrochemical, Oil & Gas, Water and

Mining industries.

Differentiators
High caliber specialized welders
(currently 98% NDT pass rate)

24/7 support on maintenance contracts

or emergency repairs

A segregated workshop for stainless and

carbon steels

High quality machinery and equipment

Highly experienced pipe fitters
A Quality Management System (QMS)
ensures not only the highest standards
of workmanship but also the standard of
supporting documentation for full and
transparent traceability (MDRs, WPSs,
WPQRs, NDT certs, Mill certs, pipe and
welding daily reports etc.)

History
Prep Engineering was first registered in 2011. Due to
significant growth Prep has recently moved to a larger
premises in order to maintain the companys standards
whilst coping with greater demand.

Past Performance
Prep has significant industrial piping capability and has
successfully completed various major piping contracts.
These include:

Wesfarmers Pipe maintenance contract for CSBP

Kwinana (ongoing), repairs to main OSHATZ boiler

Air BP Upgrade of fuel lines for Perth international

airport extension

Downer Insulation of the maxitherm in Chemical

East at CSBP

Facilities
600m2 workshop segregated for carbon and
exotic steels

Several 2 Ton Davit arms

Forklift
2 x Fully kitted 1.5 ton flatbed site vehicles
plus utility

Access and egress through both ends of

workshop

New welding equipment

Dedicated offices and board room

An impeccable OHS record with no LTIs

6

No re-work to date

www.prepengineering.com.au

Values
The Values are about character and spirit: the Standards define our actions and behaviour: Prep Engineering
expects all employees to abide by these Values and Standards.

PREP Engineering

Values are the moral principles - the intangible character and spirit - that should guide and develop us into the sort
of people we should be; whereas Standards are the authoritative yardsticks that define how we behave and on
which we judge and measure that behaviour. They reflect, and are consistent with, the moral virtues and ethical
principles that underpin any decent society.

Engineering company based in the

Rockingham Industrial area.

Morale

Integrity

Consists of many factors, including confidence in

equipment, good training and sound administration;
but ultimately it is the confidence between
management and staff. Such confidence is a product
of leadership and comradeship. High morale cannot
be created overnight, but requires the forging of close
bonds of professional and personal trust, which will
withstand the stresses imposed by the demands of
work. It requires commitment and self- sacrifice and
to put the interests of the team and the task ahead of
ones own.

Employees must be welded into strong and robust

teams in order to achieve success. Therefore, integrity
has a unique significance, it is essential to trust.
Integrity means being honest and truthful. All forms
of deceit and dishonesty constitute a lack of integrity:
they call into question whether an individual can
be relied upon, damaging the team and therefore
effectiveness.

Loyalty
Loyalty binds all members of the company together: it
goes both up and down. It turns individuals into teams,
creating and strengthening the structure of which the
company is composed. Prep Engineering relies on the
continuing allegiance, commitment and support of all
employees: that is, on their loyalty.

Discipline
Discipline is the primary antidote to fear and maintains
effectiveness: it is supported by team loyalty, trust
and professionalism. Discipline instils self-control and
breeds self-confidence. The best discipline is selfdiscipline: innate, not imposed. Prep Engineering
expects self-discipline from every member of staff.

Respect for Others

Respect for others is a hallmark of Prep Engineering:
it comes from the duty to put others first and means
that there is no place for prejudice or favouritism. Like
loyalty, respect for others goes both up and down
the chain of command and sideways among peers.
Prep Engineering remains committed to ensure all
employees have equality of treatment and opportunity.

www.prepengineering.com.au

Standards
The Values underpin the ethos of Prep Engineering and contribute directly to achieving effectiveness. In sustaining
these Values, every employee must strive to achieve and maintain the highest professional and personal standards.
Employees must avoid behaviour that risks degrading their professional ability or which may undermine morale by
damaging the trust and respect that exists between individuals who depend on each other.

Lawful
All employees are subject to criminal law and have a
duty to uphold it. Employees have the right to work
in an environment free from harassment, unlawful
discrimination and intimidation. Any unjustifiable
behaviour that results in employees being unfairly
treated is fundamentally incompatible with the ethos of
the company and is not to be tolerated. Discrimination
and harassment may also contravene civil and criminal
law: any form of discrimination or harassment
undermines trust and confidence, especially in those
in positions of authority.

Total Professionalism
It is axiomatic that all employees must exercise the
highest standards of professionalism at all times to
safeguard the companys reputation and reduce the
risk of accident, injury or loss.
The effects of excessive drinking are severe:
impaired judgement, endangered health, degraded
performance and are the major cause of ill discipline.
It generates a loss of self-control, which can lead
to unacceptable behaviour. Personnel under the
influence of alcohol cannot be relied upon to perform
their duties competently; putting their own lives and
those of others at risk.

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www.prepengineering.com.au

Alcohol consumption is not to be tolerated. Driving

under the influence of alcohol is a particularly serious
offence that endangers others and displays a lack of
judgement and self-discipline: a conviction will almost
certainly affect an individuals employment and career
opportunities.
Drug misuse is not only illegal; it poses a significant
threat to effectiveness. Drug misusers are a liability to
themselves and to their colleagues: their judgement is
impaired; their health damaged; and their performance
degraded. In short, they can be neither trusted nor
relied upon. The companys policy for those who
commit a drug offence is based on dismissal.
Individuals who fail to uphold these Values and
Standards may be subject to disciplinary action.
Unacceptable conduct requires prompt and positive
action to prevent damage: timely advice and informal
action can often prevent a situation developing to the
point where it could impair the effectiveness of the
company. A decision on what action is taken and the
extent of that action will depend on the circumstances
of each case.

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PREP Engineering Quality Management Plan

Quality Management Plan
1.1 Purpose and Application
The purpose of this Quality Management Plan is to
describe how PREP Engineering (PREP) manages and
controls the quality aspects of services performed
at its Workshop located in Rockingham, Western
Australia. The development and implementation of
this plan is the responsibility of the QA co-ordinator
and the Managing Director respectively. The Quality
Management Plan is issued with the authority of
the Managing Director. All changes to the Quality
Management Plan will be reviewed and authorized by
the Managing Director.
This Quality Management Plan (QMP) has been
developed within the framework of AS/NZS ISO
9001:2008 Quality Management Systems.
The intention of this QMP is to provide a road map on
the requirements of specific processes, procedures and
practices.
Other documents for this facility are Checklists, Welding
Procedure Qualification Records (WPQRs), Welding
Procedure Specifications (WPSs), Forms, References,
Procedures, Plans, Reports and Job Safety Analysis
(JSAs). The Quality Management Plan, in conjunction
with these documents, shall form the Quality, Health,
Safety & Environmental (QHSE) system.

1.2 Policy and Objectives

1.2.1 Quality Policy

The provision of resources to implement and

maintain the quality system; and
The establishment of measurable objectives and
regular reviews to ensure the suitability and
effectiveness.

All personnel involved with quality will be fully familiar

with the PREP Management System and procedures
and this Quality Management Plan.
1.2.2 Objectives

1.2.3 Stakeholders

1.3.2 Contractual Requirements

As the quality of the products and services is key, it

is vital for PREP personnel to understand and use the
QHSE Management System to meet or exceed the
expectations of the following stakeholders:

Management will review requirements in clients

tender/quotation/proposal
invitations
prior
to
submission of a quote or tender. On award of a
contract, Management will perform a thorough review
of the contracted requirements, including regulatory
and legal requirements, in conjunction with the
relevant team members. This review is to ensure that;

Clients (both internal & external) and their

representatives;

Employees; and

Suppliers and subcontractors

PREP has the necessary resources, organisation

and capacity to perform its obligations under the
Purchase Order / Instrument of Agreement;

The technical and quality requirements relating to

the service(s) are clearly defined;

Any differences in requirements between the

contract and tender documents are identified and
highlighted; and

Any amendments to the Purchase Order /

Instrument of Agreement are reviewed by
management and incorporated into the relevant
document(s) as required. All personnel involved
in the project shall be informed.

The key objectives at PREP are:

Deliver all services/goods on or ahead of time

without delay due to defects and rework;

Meeting customer requirements/satisfaction;

Minimizing cost due to re-work and defects; and

Training and assessment of all PREP personnel.

1.3.1 Scope
The scope of this Plan generally covers the following
business practices:

Welding;

Fabrication and Pipe fitting;

Installations;

Inspections & testing;

Provide a platform for a consistent and uniform

approach which assures the required standards
of quality are attained and maintained for the
delivered product/service; and

Drawings;

Scheduling, planning & estimating;

Procurement;

Ensure that standards, specifications and expected

quality are consistently and uniformly achieved.

Training and assessment; and

Document management and filing.

The objectives of this Plan are to:

1.3 Overview

Provide a road map on the system practices to be

implemented for the quality system;

The Commitment of PREP management towards

quality is demonstrated by:

The establishment of PREP Quality Policy Statement

authorised by the Managing Director;

The communication of the policy intent to the

work force through induction, display on notice
boards, during training periods and at meetings;

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1.4 Key Risks and Approvals

Management

1.4.1 Key Issues

2.1 Management Structure

The identification process of quality issues related

to operations at PREP will be co-ordinated by the
Managing Director. Identified issues will be evaluated,
prioritized and appropriate controls established to
mitigate the issues. Quality issues relating to the
following work processes will be reviewed:

Workplace management;

Planning;

Welding and fabrication;

Skills training and assessment;

Designs, drawings and reports; and

Estimating

1.4.2 Support Processes

To support day-to-day operations at PREP the following
support processes relating to quality are identified:

Business planning;

Non-conformance control;

Induction training;

Specific skills competence and training;

Inspections and audits;

Procurement;

Document management and archiving; and

Work process control.

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2.2.2 QA Co-ordinator

2.2.3 Supervisor

Areas of responsibility for quality are as follows:

The QA Co-ordinator is responsible for the

implementation of the QMP and for overseeing
QHSE responsibilities of PREP personnel. The QA
Co-ordinator reports to the Managing Director and is
responsible for:

The Managing Director has overall responsibility

for all matters within PREP;

The supervisor is responsible for the implementation

of the QMP. The supervisor has line responsibility
to the Managing Director for all QHSE issues and all
operations issues. The supervisor has functional control
over shop floor employees during their performance
of inspection tasks and are responsible for:

The Managing Director is PREPs management

representative for Quality;

The supervisor has a line responsibility to the

Managing Director; and

All other staff at PREP will play a fundamental part

in the implementation, review and improvement
of the QHSE Management System.

2.1.1 Responsibility Structure

2.2 Responsibilities

Ensuring procedures in the QMP are followed;

Implementing the QMP and other Plans;

Monitoring of quality performance to ensure

compatibility and continued effectiveness with
company policies and objectives;

Performing verifications as requested by the

Managing Director;

Ensuring all work processes and procedures are

adhered to;

Allocating staff to perform audit/inspection duties;

Performance rating of team members;

Ensuring procedures in the QHSE Management

System are adhered to;

Assisting with the Preparation of JSAs, Procedures,

Forms and References and Reports;

Identifying and reporting material and/

or workmanship non-conformance to the
management team;

Communicating quality performance to PREP

personnel;

Carrying out the agreed rectification of nonconformances;

Verifying that procedures being used are adequate

for effective control of quality;

Carrying out site inspections of sub-contractor

works and rejecting any defective workmanship;
and

Rejecting defective workmanship and materials;

2.2.1 Managing Director

The Managing Director is responsible for:

Reviewing and authorising the QMP and all other

Plans;

Management and co-ordination of workplace

activities;

Performing quality inspections;

Performance rating of suppliers and contractors;

Quality training of PREP personnel;

Identifying QHSE Management System problems;

Reviewing inspection reports and ensuring any

actions are initiated;

Reviewing inspection reports and ensuring any

actions required are initiated;

Participating in management reviews of the QHSE

Management System;

Preparing and submitting QHSE Management

System reports to the Managing Director;

Checking all reports prior to issuing to clients.

change to liaising with the clients Quality

Assurance representative;

Participating in the
Management System.

Monitoring of quality performance to ensure

compatibility and continued effectiveness with
company policies and objectives;
Ensuring all aspects of the QHSE Management
System are implemented;

review

of

the

QHSE

15

2.2.4 Office Manager

2.2.5 Shop Floor Personnel

2.3 Resources

2.4 Audit

The Office Manager manages all administration,

secretarial, reception and general office support
required by the company. The Office Manager is
also responsible for Information Technology, payroll,
insurance and timesheet collation. The Office Manager
reports to the Managing Director and is responsible
for:

Shop floor personnel are responsible for adhering to

all company Policies, Procedures & Plans and have
a line responsibility to the supervisor for all QHSE
and operational issues. Shop floor personnel are
responsible for:

2.3.1 Provision of Resources

2.1.1 Responsibility Structure

The Managing Director and Supervisor identify

resources for quality within PREP. The Organisation
Chart is reviewed periodically during management
meetings. Resources are required for the following
activities:

Planned and documented audits aimed at evaluating

the conformance of the system, process or product
shall be carried out as detailed in the Audit Matrix (QMF20). Auditors shall be trained and independent of the
area audited. The QA Co-ordinator shall establish an
Audit Schedule.

Maintaining the QHSE Management System

index up to date;

Controlling the filing of specifications and

documents;

Maintaining PREP staff personal records;

Ensuring all projects, including clients details,

are entered into the companys Business
Management tool (MYOB)

Ensuring all timesheets are collated and entered

into the companys Business Management tool.

Adhering to procedures in the QHSE;

Performing verifications as requested by the

supervisor and the Managing Director;

Collating and filing all correspondence

associated with their respective projects/clients in
accordance with company procedures;

Carrying out fabrication and maintenance;

Document control and filing of records; and

Ensuring all drawings are clearly marked with

the correct revision in accordance with company
procedures;

Auditing of system procedures.

Development of system Procedures, Forms,

References, Plans, Reports and JSAs;

2.3.2 Training and Competency

The PREP Management team in conjunction with the
supervisor shall identify the competency needs of all
personnel performing activities affecting the quality of
services/manufacture/installations. The results of this
identification process are summarised in a Training
Spread sheet (HR-R10) and training is provided where
required. Personnel performing specified assigned
tasks shall be qualified on the basis of appropriate
education, training, skills and/or experience, as
required.
Prior to commencing at PREP all new personnel shall
undergo a workplace Induction (HR-P10). The basic
Quality, Health, Safety & Environmental requirements,
Values & Standards, site and workshop rules,
administration & other specific issues for the company
shall be covered in the induction.
The Office Manager shall ensure records of all
Workplace Inductions are maintained.
Records of training and competencies are kept and
maintained in accordance with the company QHSE
Management System.

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Results of audits shall be documented and brought

to the attention of the personnel having responsibility
for the area and to the Managing Director. For any
deficiencies or non-compliances found, corrective
action shall be initiated using the Audit Action List,
Non-conformance Report or as an Opportunity For
Improvement (OFI) (QM-R10 & QM-F10).
Some audits may be conducted on key subcontractors.
This may include offsite inspection visits. The results
of such audits/inspections shall be used as a basis to
evaluate QHSE compliance of subcontractors/suppliers.

2.5 Reporting
2.5.1 Monthly Reports
A quality report will be compiled by the QA
Co-ordinator and included in the company
management meeting containing information such as:

Status of quality activities such as inspections and

testing of products and services associated with
the work during the preceding month;

Status of quality implementation and document

Preparation/approval;

Status of all non-conformances and corrective

actions; and

The results of quality reviews and audits (internal

and external) undertaken during the preceding
period.

17

2.6 Documentation and Records

Management

The QA Co-ordinator, in agreement with the Managing

Director, will implement any changes to the quality
system if the existing system:

2.6.3.1 Standards

2.7 Planning
2.7.1 Project Planning

Is causing non-conformances; or

The Office Manager shall ensure that the Standards

maintained by PREP are of the issue/revision status
stated by the contract.

PREPs QHSE Management System consists of a

hierarchy of documents. The following documents
form part of the QHSE Management System:

Has to be changed as a result of an audit; or

2.6.3.2 Regulations and Codes

No longer represents current and/or practice.

Plans (HSE, Quality)

2.6.2 Process Procedures

The Managing Director shall ensure that any

Legislation, Regulations and Codes used are of current
issue/revision status.

System procedures;

Forms;

References;

The Procedures define the sequential method of

production and control, detailing the criteria for
workmanship (standards), verification activities and
related responsibilities.

JSAs;

Reports; and

Checklists.

2.6.1 Hierarchy

Procedures, Forms and Checklists will be in accordance

with the requirements of the Scope of Works (SoW),
contract or Instrument of Agreement.

2.6.3 Document Management

2.6.3.3 Record Management

A filing index is established for all workplace records
and records shall be controlled as follows:

The following documents used within PREP are subject to control:

Document Type

Authorisation

Method of Control

18

Plans (Quality, OHSE)

Managing Director

Revision List

JSAs

Managing Director

Revision List

Job Summary Sheets

Managing Director

Revision List

Procedures

Managing Director

Revision List

Forms

Managing Director

Revision List

Templates

Managing Director

Revision List

References

Managing Director

Revision List

Standards

Originator

Register

Inspections

Managing Director

Register

Drawings

Originator/Managing Director

Revision List

Workshop files will be filed in accordance with the

File Index;
Workshop files to be located at the office will be
set up, maintained and controlled on a day-to-day
basis by the nominated Office Manager;
Personnel are responsible for generating records
of compliance with specified requirements and
ensuring that file copies are handed to the Office
Manager;
Quality records are maintained by the Office
Manager to demonstrate conformance to
requirements.

Project planning occurs at the proposal stage and

is reviewed again at the award and pre-start phase
by the Managing Director. During the life of the
contract the works plan is periodically reviewed by the
Managing Director/supervisor to ensure that works
are progressing satisfactorily in accordance with the
planned approach and contractual obligations.
2.7.2 Quality Planning
On award of the contract, the Managing Director, and/
or supervisor shall convene a meeting with the relevant
shop floor personnel to consider the following:

Adequacy
and
compatibility
of
design
documentation (Drawings & Specifications);

Reviewing and assessment of supplier/

subcontractors capabilities (if applicable);

Clarification and acquisition of Standards/Codes/

Regulations;

Identification and acquisition of any controls,

equipment (e.g. measuring equipment);

Resources (e.g. inspection personnel) that may be

needed to achieve the required quality; and

Identification and Preparation of quality records.

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2.8 Communication
2.8.1 External Communication
Communication with key Stakeholders (Clients,
Subcontractors/Suppliers,
Authorities,
Employee
Representatives, etc.) in relation to operational
information, contractual matters, procurement, design
queries, customer feedback, etc. occurs by:

Meetings (progress, toolbox);

Correspondence (letters, faxes, memos, email,

telecom, feedback forms, TQs, RFIs);

Reviews (design, technical).

2.8.2 Internal Communication

When an amendment to the contract is received,

it shall be reviewed by the Managing Director/
and incorporated into the contract documents as
required. Relevant personnel shall be informed of any
amendments.
The Managing Director/ needs to identify a number
of inspection obligations as required by the contract.
The Managing Director/supervisor shall ensure that
the inspections identified are incorporated in the
Inspection and Test Plans (ITPs) and checklists.
2.9.3 Design Quality Practices
All work carried out by PREP personnel shall comply
with Legal and Regulatory requirements. These
requirements are as follows:

Communication with PREP employees in relation to

operational, contractual, procurement, design and
QHSE matters occurs by:

AS/NZ Standards;

ASME IX

Meetings (toolbox, briefings);

State and Federal OHSE Regulations.

Correspondence (verbal);

PREP QHSE notice board;

PREP shall liaise with customer groups to ensure

consistency of codes, standards, methods of data and
criteria.

Training periods.

2.9 Delivery/Implementation
2.9.1 Contract Quality Requirements
All stakeholder issues are contained in the Contract/PO,
as well as regulatory and legal requirements. The issues
are identified and reviewed at the commencement of
new works by the Managing Director/ to ensure that:

The technical and quality requirements relating to

the works are clearly defined;

Any differences in requirements between the

contract and proposal documents are identified
and highlighted;

20

The workplace has the necessary resources,

organisation and facilities to perform its obligations
under the Contract.

2.9.4 Quality in Procurement

2.9.4.4 List of Sub-contractors/Suppliers

2.9.4.1 Purchases

PREP shall maintain a list of sub-contractors/suppliers

(AA-R10). Sub-contractors/suppliers will be rated
on performance. Any sub-contractor not reaching
the standards required by PREP and/or contractual/
legal obligations will be removed as a sub-contractor/
supplier until such time the sub-contractor/supplier
can prove the required standards can be met and
sustained.

All items purchased for work processes shall be subject

to verification to ensure conformance to contractual
requirements. The Managing Director/ and Office
Manager are to ensure that purchasing documents
such as purchase orders, subcontracts, requests for
quotes etc. contain such data as description of the
product and title, number and issue of specification
requirements (e.g. drawings, standards, inspection
instructions, process specifications, etc.) as well as
quality system requirements.
2.9.4.2 Sub-Contractor/Supplier Quality
Documents
Subcontractor generated Quality Manuals and Quality
Plans are required to be submitted for review where
applicable. The QA Co-ordinator shall review the
Quality Manual or Plan for:

Compliance to quality system Standard;

Compliance to contractual requirements.

Any discrepancies shall be documented and referred

to the subcontractor for action. The QA Co-ordinator
shall ensure that suitable amendment action is
performed during the course of the works.
2.9.4.3 Sub-contractor/Supplier Quality
Where a subcontractor/supplier does not operate
a formal quality system, the QA Co-ordinator shall
evaluate the required methods of control for the
following:

Documentation, e.g. specifications, drawings;

Inspection and testing, e.g. ITPs/Checklists;

Non-conforming items.

2.9.4.5 Controlling Quality in Off-Site Locations

The level and extent of works are dependent on:

The level of risks associated with the project;

The complexity of the work process;

2.9.5 Materials Control

Incoming materials or items will be handled and
stored in designated areas following their receipt and
inspection. Designated storage and holding areas shall
be provided to prevent loss, damage or deterioration
of the items pending use. The method of storage
and handling is dependent on the types of materials
received and their sensitivity to the elements.
To prevent loss, appropriate methods for authorising
receipt and the dispatch to and from such areas
shall be stipulated and controlled. The supervisor is
nominated to handle materials receipt and issue, and
the Office Manager is to document transactions.
Where items are dispatched from Preps office, the
supervisor shall make suitable arrangements for
the protection and packaging of the items. Such
arrangements shall comply with any contractually
specified requirements.

If the subcontractor/supplier has no existing

documentation to satisfy the above, the QA Coordinator shall ensure that suitable PREP documents/
records are made available for use.

21

2.9.6 Plant & Equipment Control

2.9.8 Control of Monitoring & Testing Equipment

2.9.10 Review and Continuous Improvement

At the workshop, all mobile plant and equipment

is checked for serviceability and safety. Ongoing
inspections of plant are documented (AM-F10).
Electrical tools and machineries are checked and
tagged in accordance with legislative requirements.
The status of inspection of plant and equipment is
verified during safety and quality audits.

Measuring equipment for inspection and product

conformance purposes shall be calibrated at prescribed
intervals against certified equipment having a known
relationship to nationally recognised standards.

2.9.10.1 Customer Feedback/Satisfaction

2.9.7 Control of Work Processes

The following controlled conditions are considered
when identifying, planning and validating work
processes:

The use of documented procedures defining the

manner of manufacture & assembly;

Use of suitable equipment, and a suitable working

environment;

Compliance with reference standards/codes,

manufacturers manuals, quality plans and/or
documented procedures;

Monitoring and control of suitable process and

product characteristics;

The approval/qualification of personnel, processes,

procedures and equipment, as appropriate;

All criteria for workmanship (acceptance criteria)

shall be stipulated; and

Process equipment such as generators, etc. shall

be subject to planned maintenance.

Job Summary Sheets shall be generated as necessary

to specify the practices and requirements to control
these processes.

22

Any equipment identified as having doubtful accuracy

or precision shall be removed from use and calibrated.
Where any inspection, measuring and test equipment
is found to be out of calibration, the validity of the
previous inspection results will be assessed and
documented.
2.9.9 Complaints & Non-conformances
Any items that do not conform to specified
requirements shall be prevented from inadvertent use
or installation (QM-P35). The Workshop Supervisor
shall ensure that all repaired and reworked items shall
be re-inspected and verified prior to being put back
into service.
All complaints received on the facility are documented
in either the meeting minutes or Complaint Reports
Form (BD-F10). The QA Co-ordinator shall ensure
that complaints relating to quality are registered,
investigated and the results reported to the Managing
Director.

3 Referenced Documents

The QA Co-ordinator will consult decide on the type/

format of feedback and the timing to contact the
relevant Clients representative. The QA Co-ordinator
shall contact the Clients Representative to discuss
the proposal of sending out a questionnaire to obtain
feedback on Prep Engineerings performance.

Reference

Document Title

HR-R10

Employee Training and Competency

Register

QM-F20

Audit Matrix

The QA Co-ordinator will determine the frequency of

Client Feedback Surveys to be undertaken e.g. as a
percentage or based on time and duration of works.

QM-R10

OFI Register

QM-F10

OFI Request

AA-R10

List of Preferred Sub Contractors

AM-F10

Equipment Register

BD-F10

Customer Complaints Form

QM-P35

Non Conformances Procedure

The QA Co-ordinator will collate the data and discuss

the results of feedback with the Managing Director.
Where a rating of below average is received on a
completed Customer Satisfaction Questionnaire,
this is to be treated as a customer complaint. In this
event, discussion shall be held between the Managing
Director and QA Co-ordinator, as to the Corrective
and Preventative Action to be taken.
The QA Co-ordinator will also review on any
opportunities for improvement identified on the
completed Customer Satisfaction Questionnaire and
take action where changes are required to improve
Clients perception of Prep Engineering performance.
The QA Co-ordinator shall respond in writing to the
customer where appropriate, advising of changes (to
be) implemented.
2.9.10.2 System Review
The Quality System Review is normally conducted as
an integral part of the overall review of the Workshop
management system.

23

PREP Engineering
Engineering company based in the
Rockingham Industrial area.

PREP
Engineering & Welding
Services Pty Ltd

PREP ENGINEERING PTY LTD

Unit 1/4, 11 Day Road, Rockingham WA 6168
Telephone: (08) 9528 2309
Mobile: 0405 358 807
Email: info@prepengineering.com.au
24

www.prepengineering.com.au

http://au.linkedin.com/pub/paul-berry/40/9b2/617