Job Description

JOB TITLE:

Market Research and Community Engagement Interviewer

Main Purpose

Carrying out interviews, to residents and others across the borough, assessing attitudes
and experiences, and informing people about the councils ideas and plans relating to a
wide range of subjects from crime to community safety to local parks, new developments
and housing.
Main Duties
1. Undertake interviews, using surveys to assess a range of experiences and attitudes relating
to a diverse range of subjects.
2. Contact residents, businesses and others to communicate the councils ideas and plans
through a range of methods, which may include a direct approach in the street, at events, or
at their home address or contacting them by telephone.
3. Arrange interviews with residents and others, through a range of methods, which may
include a direct approach in the street, at events or at their home address or contacting
them by telephone.
4. Provide resident with a clear introduction and a brief description of the interview, outlining
how the research will be used.
5. Clearly explain to residents and others the councils ideas and plans and why the council is
contacting them.
6. Seek clear comments from the interviewee to gauge their attitude to particular issues,
recording their responses on the appropriate forms.
7. Collating survey results so they can be used by the organisation.
8. Maintain accurate and detailed records on the appropriate resources, which on occasion
may include data entry onto a computer.
9. Some involvement in recruiting volunteers for focus groups and other in-depth research may
feature.
10. To carry out responsibilities at all times with due regard to Equal Opportunities, the Data
Protection Act and the maintenance of confidentiality and service user choice.

Person Specification
Market Research Interviewer

It is essential that your application gives evidence

or examples of your proven experience in each of
the shortlisting criteria marked application
Experience

E1 Experience of contact work with a range of

audiences

Short listing
Criteria

Application
/ Interview

E2 Experience of using information systems/computer

Programmes. E.g. Microsoft Word/Excel/PowerPoint
Focuses on citizens Level 1
Behaviours
Responds appropriately to citizens

Gives friendly and polite advice

Follows up customer enquiries or requests for
information
Seeks ways of helping citizens rather than
sticking rigidly to the rules
Corrects problems promptly and without
getting defensive

Takes ownership Level 1

Is motivated to do a good job

Works well with others

Is a good team player and does their share of

the work
Shares relevant or useful information with
others
Values others input and expertise

Commited to the Borough Level 1

Talks positively about the Borough

Application
/ Interview

Responds to problems in own area of

responsibility.
Suggests solutions even if outside area of
responsibility.
Willingly takes on tasks outside job scope.

Works collaboratively Level 1

Application
/ Interview

Talks positively about the Borough e.g. to

citizens or people in other organisations
Expresses pride and/or commitment to
delivering excellent services

Application
/ Interview

Empathy Level 1
Listens to others

Listens attentively and responds calmly and

professionally

Influences Level 1
Communicates clearly

Knowledge

Application
/ Interview

Thinks about their personal impact and uses

this to the best effect
Uses clear and logical arguments to influence
and engage

Is familiar with local issues and areas of Lambeth

Application
/ Interview