Chapter 2: Diversity in

Organizations

2-1
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LO 1

Forms of Workforce
Diversity
Diversity Management

Surface-Level Diversity
Deep-Level Diversity
2-2
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LO 2

Stereotypes

2-3
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LO 3

Biographical
Characteristics

Biological characteristics are personal

characteristics that are objective and
easily obtained from personnel records.
Age
Sex
Race and
Ethnicity
Disability

Tenure
Religion
Sexual
Orientation and
Gender Identity
Cultural Identity

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2-4

LO 4

Ability

Ability is an individuals current capacity

to perform various tasks in a job.
Two types
Intellectual abilities are abilities
needed to perform mental activities
thinking, reasoning, and problem
solving.
Physical abilities are the capacity to
do tasks demanding stamina, dexterity,
strength, and similar characteristics.
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2-5

Define Intellectual Ability

LO 4
and
Demonstrate Its Relevance
to OB

2-6
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LO 5

Contrasting Intellectual
and Physical Ability

2-7
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LO 6

Manage Diversity
Effectively

Diversity management is the process

and programs by which managers make
everyone more aware of and sensitive to
the needs and differences of others.
Diversity is more successful when it is
everyones business, not just for certain
groups of employees.
2-8
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Describe
How
Organizations
LO 6
Manage Diversity
Effectively
Attracting, Selecting,
Developing, and Retaining
Diverse Employees

Diversity in Groups

Effective Diversity
Programs
2-9

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