OM Team:

Because weve been experiencing the number of collection issues,

we will start rejecting the new incoming purchase orders from the
customers with incorrect payment & shipment terms.
Please do not process them in Oracle until the revised POs are
received.
Sending the acknowledgement with the correct terms and
communicating them to the customers are no longer considered
sufficient to manage the on-going problem.
If you do not receive the revised POs within a week despite of
multiple follow-ups, please notify the respective sales manager for
the account so they are aware of rejected orders and be able to
escalate it within the customers organization or renegotiate the
terms.
The only exception to this is when you receive the orders for
deliveries in Q1-2009.
In such case, go ahead and process the order, print the
acknowledgement with OUR terms, send it to the customer asking
them to revise their PO to the correct terms. You may also note to
them that since the PO is requested for the immediate delivery, we
will arrange the shipment not to interrupt your supply line, but the
future orders may be returned without the agreed upon terms on
them.
Customer Service Team:
Please make sure that the contract matrix in our shared drive is up
to date and notify us of any changes so we can ensure to maintain
the customer master with the latest information.
Please let me know if you have any questions.