AlexanderSereno

1747LeeStreet,SimiValley,CA93065|(805)555-1222|alexander.sereno.17@my.csun.edu

Objective
Seekingacustomerservicepositioninwhichmyexperienceinemployeemanagement,
communication,andcustomerservicecanbeutilizedbyanorganizationtoachieveitsgoals.

Skills & Abilities

MANAGEMENT
Managedasmallteamoffiveemployeesinfoodcateringandbartendingatsocialeventsand
celebrationswithRedsBBQandGrillery
Organizedcriticalplanningandprocedureforeachcustomersparticularcateringneeds
Oversawalargeteamof30employeesinbothcashieringandreturnsdepartmentsatWalmart
Trainedallemployeesheldresponsibleforincustomerserviceandjobdutiespertainingtotheir
department
COMMUNICATION AND COMPUTER SKILLS
Ensuredsatisfactoryservicethroughfriendlycustomerinteractionandprofessionalteam
communication
Wroteanddeliveredspeechesincommunicationclassesandatworktoaudiencesofupto35people
Collectedinformation,analyzedfindings,anddebatedtheconflictingconclusionsonsocialtopicsto
enhancepublicspeakingskills
Developedup-to-dateWord,Outlook,Excel,PowerPoint,andAccessskills

Education
BACHELOR OF BUSINESS ADMINISTRATION | IN PROGRESS | CALIFORNIA STATE UNIVERSITY
NORTHRIDGE
Major:GlobalSupplyChainManagement
GPA:Major,3.5;overall3.0
Relatedcoursework:BusinessCommunication;ComputerScience
BACHELOR OF CHEMISTRY | INCOMPLETE | CALIFORNIA STATE UNIVERSITY LOS ANGELES
Major:Biochemistry
GPA:Major,3.2;overall2.8
Relatedcoursework:PublicSpeech;CriticalThinking

Employment
LEAD CATERER | REDS BBQ AND GRILLERY | FROM: MAY 2015 TO: CURRENT
3090CochranSt,SimiValley,CA93065|(805)581-9076
CUSTOMER SERVICE MANAGER | WALMART | FROM: AUGUST 2012 TO: APRIL 2015
2801CochranSt,SimiValley,CA93065|(805)416-5272