Alexander Sereno

1747 Lee St, Simi Valley, CA 93065 | (805)555-1222 | alexander.sereno.17@my.csun.edu

Ms. Christa Foley

Senior Manager, Human Resources
Zappos.com
400 Stewart Ave
Las Vegas, NV 89101

Dear Ms. Foley:

After Steven Howell, a member your Accounting Team, told me that Zappos is looking for
applicants experienced in customer service, my interest was instantly piqued by the opening
for an email team member that appeared on your company website. Because of my
experience in customer service and training in customer emails at Cal State Northridge, I am
confident that I have the qualifications appropriate for the opening.
According to your advertisement, Zappos is looking for someone who is capable of wowing
customers through written word. The requirement for an email team member position is the
ability to provide thorough and well-articulated email assistance to customers in a timely
manner. Here are the significant qualifications I have for the position:

Over three years of experience in customer service, in both retail and food industries,
giving extensive training in customer satisfaction and friendly interaction

Training from courses in business communication, public speech, and computer

science, providing excellent communication skills in both text based and audible
delivery

Team building and leadership skills, which lead to promotions from previous
employers

After you have read the enclosed rsum for further details of my qualifications, I would be
glad to answer any questions you might have. Please call me at (805) 555-1222 so that we
can possibly discuss how my customer service, computer training, and interpersonal skills
could be beneficial to Zappos in an interview.

Sincerely,

Alexander Sereno