Professional Documents
Culture Documents
AR89
AR89
Short
Description
Current
Closed
Summary
State
Outage
No
Severity
Priority
Support
Sub-Type
Diagnose
Category
Other
Sub-Category
Internal
Yes
Assignment Events
Product
Product
9370 RNC
Version
LR13.3.W
Instance
9370RNC-Etisalat : In Service
Site Company
City
Abu Dhabi
Country
Contact
Name
Company
Phone
971 56 354 4568
Karim.Ibrahim@alcatel-lucent.com
Request Method
Email-Eng
Dates
Occurred
(GMT+4)
29-Jan-2015 18:21
Time now
29-Aug-2015 12:51
Reported
29-Jan-2015 18:21
AR Created
29-Jan-2015 18:25
Service Start
29-Jan-2015 18:21
Next Customer Contact
16-Feb-2015 22:30
Responded
29-Jan-2015 18:21
SA - Calculated
Respond Target
29-Jan-2015 18:51
Restored
29-Jan-2015 18:31
SA - Calculated
Restore Target
30-Jan-2015 18:21
Resolved
29-Jan-2015 20:31
SA - Calculated
Resolve Target
12-Mar-2015 17:46
10-Feb-2015 18:14
Last Modified
11-Jun-2015 16:05
Modified By
archive
Entitlement
Agreement
People
Owner
TSCd-WLS-WCDMA-IN : sudhakarbabu
Assignee
CloQ-WLS-WCDMA-vGlobal : unassigned
Referred 1
NorP-WLS-WCDMA-vGlobal : sudhakarbabu
Resolve Group
NorP-WLS-WCDMA-vGlobal
Submitter
epumnea
Description
Attachments
<Ahmed.El-Midany@alcatel-lucent.com>
Sent on: 29 January 2015 15:20:13 CET
Hello,
Short Description
Current Summary
:
Repeated CP Sync alarm on RNC231 , TEC
support is needed to check the RC of this issue,
Contact Surname
Contact Phone
Contact Company
Company
Contract Number
Region
Country
City
Karim
: Ibrahim
: Alcatel-Lucent
: OXIA 627085
: EMEA
: Abu Dhabi
Site
Product Instance
: RNC 9370
Logs
Severity
: HFB_RNC231 Attached,
: 1
Priority
Product Version
Outage
Internal/External:
: 3
: LR13.3W
: No
:Internal
-Best Regards,
Karim Ibrahim
LTE/WCDMA Integration Professional
M(Egy): +2010-668-44-810
ONNET:
2205 5534
Attachments
Show
ALCATEL-LUCENT PROPRIETARY
Hello,
Short Description
Current Summary
:
Repeated CP Sync alarm on RNC231 , TEC
support is needed to check the RC of this issue,
Contact Surname
Contact Phone
Contact Company
Company
Contract Number
Region
Country
Karim
: Ibrahim
: Alcatel-Lucent
: OXIA 627085
: EMEA
City
: Abu Dhabi
Site
Product Instance
: RNC 9370
Logs
: HFB_RNC231 Attached,
Severity
: 1
Priority
: 3
Product Version
Outage
: LR13.3W
: No
Internal/External:
:Internal
-Best Regards,
Karim Ibrahim
LTE/WCDMA Integration Professional
M(Egy): +2010-668-44-810
ONNET:
2205 5534
2. 29-Jan-2015 18:29
epumnea
ALCATEL-LUCENT PROPRIETARY
Dear Sir,
Kind Regards,
Elena Pumnea
ALCATEL-LUCENT
3. 29-Jan-2015 18:46
sudhakarbabu
ALCATEL-LUCENT PROPRIETARY
4. 29-Jan-2015 18:48
sudhakarbabu
5. 29-Jan-2015 19:17
sudhakarbabu
ALCATEL-LUCENT PROPRIETARY
(AYMAN)** CTR **; BERIDY, AHMED (AHMED); BERIDY, AHMED (AHMED); EL-MIDANY,
AHMED
(AHMED); INDIA-WCDMA-CdTSC-TEAM
Subject: RE:AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231
Hi Karim,
Thanks,
Sudhakar
Mobile Phone No.: +91 9342582713
office phone: +91 080 30734945
Email: sudhakar.babu@alcatel-lucent.com
====================
6. 29-Jan-2015 19:17
sudhakarbabu
ALCATEL-LUCENT PROPRIETARY
Hello Babu,
Server details:
SFTP://172.25.80.47
user: ftraces
password: Elv24trf
Thanks,
-BR,
Karim
Hi Karim,
Till now
the KPIS
Thanks,
Sudhakar
Mobile Phone No.: +91 9342582713
office phone: +91 080 30734945
Email: sudhakar.babu@alcatel-lucent.com
7. 29-Jan-2015 19:39
sudhakarbabu
4> d fs
ALCATEL-LUCENT PROPRIETARY
Fs
adminState = unlocked
operationalState = enabled
usageState
= active
volumeName
= volumeNotSe
activeDisk
= Fs Disk/0
syncStatus
= synchronized
syncProgress
= 100 %
ok
2015-01-29 14:49:56.00
8. 29-Jan-2015 19:53
sudhakarbabu
ALCATEL-LUCENT PROPRIETARY
alarms come on it, as you see during the alarm its stable!
Lp/0 EE1/0
snmpOperStatus = up
adminState
= unlocked
operationalState = enabled
usageState
= active
availabilityStatus =
proceduralStatus
controlStatus
alarmStatus
standbyStatus
= notSet
unknownStatus
= false
losAlarm
= off
lofAlarm
= off
rxAisAlarm
= off
levelAlarm
= off
ssmRx
= 0
ok
2015-01-29 14:50:22.25
3> d time
Time
offset
= 240 minutes
syncStatus = synchronized
mainServer = 10.238.122.236
syncSources = 10.238.122.236
xntpVersion = 3
leapSecondsApplied = 31
dbgUtcOffset
= 0 microsec
dbgStream
~nts0
~nts1
~nts2
~nts3
~nts4
~nts5
~nts6
~nts7
~nts8
~nts9
~tms0
~tms1
~tms2
~tms3
~tms4
~tms5
~tms6
~tms7
~tms8
~tms9
~tms10
~tms11
~tms12
~tms13
~tms14
~tms15
~tms16
~tms17
~tms18
~tms19
~ntsAll ~tmsAll
dbgMode
= loose
dbgPreLeapSecondConditions = timeComponent
ok
2015-01-29 14:49:15.11
4> d fs
Fs
adminState = unlocked
operationalState = enabled
usageState
= active
volumeName
= volumeNotSe
activeDisk
= Fs Disk/0
syncStatus
= synchronized
syncProgress
= 100 %
ok
2015-01-29 14:49:56.00
Lp/0 OamEnet/0
adminState = unlocked
operationalState = enabled
usageState
= busy
snmpOperStatus
= up
macAddress
= 74-D0-DC-CF-92-81
activeStatus
= available
standbyStatus
= available
actualLineSpeed
= 100 Mbit/s
actualDuplexMode = full
frameTooShort
= 0
numberOfRxCollisions = 0
lackOfResourcesDiscards = 0
overrunErrors
= 0
alignmentErrors
= 0
fcsErrors
= 0
debugId
= 01020E67
debugPtr
= 1B2E27F0
debugFlags
traceLevel
= none
ok
2015-01-29 14:50:11.89
9. 29-Jan-2015 20:03
sudhakarbabu
MSS_7011_05000
RNC:RNC231
EM RNCRNC231
ALCATEL-LUCENT PROPRIETARY
NW/UTRAN
2015-01-
Critical
Cleared 2015-01-29T03:46:38 +0400
condition has
70115000
'Loss of Frame
70115002
lossOfFrame
70115000
ALCATEL-LUCENT PROPRIETARY
1.
2.
3.
any
Check the cabling between the two interfaces or check if there are
LP/0 EE1/0
Thanks,
Sudhakar
Mobile Phone No.: +91 9342582713
office phone: +91 080 30734945
Email: sudhakar.babu@alcatel-lucent.com
ALCATEL-LUCENT PROPRIETARY
Hi Buba,
Please we need RC and remidical action for this issue, all below steps will
be
done and will keep you updated.
-BR
Karim Ibrahim
3G Integration Professional
Alcatel-Lucent
ALCATEL-LUCENT PROPRIETARY
Hi Karim ,
E-mail-g.arora@alcatel-lucent.com
ALCATEL-LUCENT PROPRIETARY
Hello Arora,Babu,
We requested the checks from transport team and waiting their feedback,
Please can you confirm that no issue with the RNC CP Cards? And the issue is
only
related to Transport?
Thanks,
-BR,
Karim
M: +971 (0)56-354-4568
ALCATEL-LUCENT PROPRIETARY
Hi Karim,
We did not find any issue with CP card. Issue could be with external clock
source.
If you know the external clock connection please share with us.
Thanks,
Sudhakar
ALCATEL-LUCENT PROPRIETARY
Cc: ARORA, Gaurav (Gaurav)** CTR **; OKASHA, TAHER (TAHER); ABDEL-HALIM,
SAYED
(SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; BERIDY, AHMED (AHMED); ELMIDANY,
AHMED (AHMED); INDIA-WCDMA-CdTSC-TEAM
Subject: RE: AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231
Hi Babu,
The external clock source is E1s, Please check if we can take any remedial
action
from our side,
Thanks,
-BR,
Karim
M: +971 (0)56-354-4568
ALCATEL-LUCENT PROPRIETARY
Cc: ARORA, Gaurav (Gaurav)** CTR **; OKASHA, TAHER (TAHER); ABDEL-HALIM,
SAYED
(SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; BERIDY, AHMED (AHMED); ELMIDANY,
AHMED (AHMED); INDIA-WCDMA-CdTSC-TEAM
Subject: RE: AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231
Hi Karim,
If you double confirm the stability of farend and received clock is ok, then
we
may have to check the BITS module, connectors J3 and J4.
d ns
adminState = unlocked
operationalState = enabled
usageState
= busy
clockSyncState
= synchronized
activeReference
= Lp/0 EE1/0
Thanks,
Sudhakar
Mobile Phone No.: +91 9342582713
office phone: +91 080 30734945
Email: sudhakar.babu@alcatel-lucent.com
ALCATEL-LUCENT PROPRIETARY
Hello Buba,
Kindly note that we applied a test with the fare end and with the TX team,
they
are receiving also a frame loss, I confirm the below command you sent is Ok,
and
below the output,
Yesterday TX applied action and we didn't receive alarms after that, and I
will
keep under mentoring for next days,
Please confirm that no any issue with RNC HW, CP, Bachkoul,.. in order to be
in
safe side with the customer.
1> d ns
NS
adminState = unlocked
operationalState = enabled
usageState
= busy
clockSyncState
= synchronized
activeReference
= Lp/0 EE1/0
ok
2015-02-03 09:33:20.98
Thanks,
-BR,
Karim
M: +971 (0)56-354-4568
ALCATEL-LUCENT PROPRIETARY
Hi Karim,
RNC hardware or
card.
As described earlier issue could be with backhaul or farend.
Thanks,
Sudhakar
ALCATEL-LUCENT PROPRIETARY
Hi Karim,
Thanks,
Sudhakar
ALCATEL-LUCENT PROPRIETARY
Hi Babu,
The alarms stable since 02.02.2015, we are waiting the confirmation from
transport
team and will keep you updated.
Thanks,
-BR,
Karim
M: +971 (0)56-354-4568
ALCATEL-LUCENT PROPRIETARY
ALCATEL-LUCENT PROPRIETARY
Hi Karim,
Thanks,
Sudhakar
ALCATEL-LUCENT PROPRIETARY
Hello Babu,
Thanks,
-BR,
Karim
M: +971 (0)56-354-4568
ALCATEL-LUCENT PROPRIETARY