CASE STUDY

SHOPPING: ENTERPRISE APP STORE

SHOPPING SAVES
SYNGENTA $1.7M
EVERY YEAR
Syngenta uses self-service portal to handle 3700
requests a month, saving the company $148,000 a
month in helpdesk calls, equivalent to $1,776,000
annually

Challenge

Solution

Business benefits

Syngenta has more than 250

applications across the business, some
licensed, and some written by in-house
developers. It needed an automated
process (including approval) whereby
desk-based and mobile workers could
select the applications they need, and be
able to download them straightaway
without involving highly experienced

Using Shopping, desk-based and mobile

workers at Syngenta could visit an online
portal to find the software they need to
use, order it and then download it
straight to the desktop in one simple
process, without involving the IT
helpdesk. Shopping puts users in the
driving seat by enabling them to get the
software they need, when they need it.

Saves an average of $40 per software

request
Reduced time for users to download
and use software
Very positive feedback from users.

technical adminstrators to handle simple

requests for software.

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Local Service Management
About Syngenta
Syngenta has 27,000 employees
spread out across 150 sites in 90
countries dedicated to bringing plant
potential to life. Through world-class
science, global reach and
commitment to its customers,
Syngenta helps to increase crop
productivity, protect the
environment and improve health and
quality of life.

Syngenta initially developed its Shopping-based portal in an effort to reduce the

number of software requests being handled by its central administration team. Our
teams were handling on average around 3,700 requests a month, says Brooks Truitt,
Syngenta Global Service Delivery Manager. We calculated that each request was
costing us an average of $40 saved per request, so now we are saving approximately
$148,000 per month, which comes to $1,776,000 per year.

By leveraging System Center Configuration Manager in

conjunction with 1Es Shopping, we have greatly streamlined our
software delivery process and are saving $1,776,000 per year.
Brooks Truitt, Syngenta Global Service Delivery Manager
Where sign-off is necessary, Shopping automatically generates approval requests to
Site Service Managers or department heads, says Truitt. Before we implemented
Shopping, users had to make direct requests to the helpdesk team, who would arrange
to have the software approved and then installed. It was effectively a manual process.
Syngenta only has a handful of globally-managed applications. Most software is
specific to the needs of the divisions, teams or locations using it, but Site Service
Managers looking after their sites still had to make requests to the central IT team to
make new applications available to their users via Shopping.
For example, our Seeds division uses different applications to those used in our Crop
Protection division, says Truitt, Each service manager had to send a request to the
central IT team every time they wanted to make a new software available to users.
As those requests were being actioned centrally, it could mean a two- or three-day
delay before it was made available for users to download locally. It was incredibly
frustrating for all. By allowing the service managers to decide for themselves which
applications would be published to their users, Syngenta has enabled faster and better
decision making, making the business more agile, and helped users by making it easier
for them to request the software. Weve had a lot of very positive feedback from the
site service managers and from users since the change, adds Truitt.

About 1E
1Es suite of disruptive IT operations management tools save billions, solve problems
and simplify the management of large, complex IT environments in record time.
Designed with a singular focus to help drive down costs, 1Es solutions include tools for
IT asset management, Windows systems management and BYOPC.
Contact us
UK (HQ): +44 20 8326 3880

US: +1 866 592 4214

India: +91 120 402 4000

info@1e.com

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