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A little knowledge that acts

is worth infinitely more than


much knowledge that is idle.
Kahlil Gibran (1883-1931)

The Knowledge Management Cycle


Knowledge and knowledge sources are
identified and located
Knowledge is translated into explicit form
Networks, practices and incentives are
instituted
Knowledge is field tested
Know-how is transferred to organisational
knowledge repository
Becomes part of corporate memory.
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Knowledge Management Cycle

Four major approaches


Meyer and Zack, 1996
Bukowitz and Williams, 2000
McElroy, 2003
Wiig, 1993

Dalkir, Kimiz (2205) Knowledge Management in Theory and Practice,


Elsevier, Butterworth Heinemann, pp25-76

Dalkir selected these as the four major


approaches because they meet the following
criteria They are implemented and validated in real
world settings
They are comprehensive with respect to the
different types of steps found in KM
literature
They include detailed descriptions of the
KM processes involved in each step.

A Comparison of Key KM Cycle Processes


Wigg 1993

Zack 1996

McElroy 1999

Bukowitz &
Williams 2003

Creation

Acquisition

Individual and
group learning

Get

Sourcing

Refinement

Knowledge claim
validation

Use

Compilation

Store/retrieve

Information
acquisition

Learn

Transformation

Distribution

Knowledge
validation

Contribute

Dissemination

Presentation

Knowledge
integration

Assess

Application

Build/sustain

Value realisation

Divest
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Dalkir proposes an Integrated KM Cycle

Three major stages : Knowledge capture and/or creation


Knowledge sharing and dissemination
Knowledge acquisition and application

Comparison of Key KM Cycle Processes


Wigg 1993

Zack 1996

McElroy 1999

Bukowitz
&
Williams
2003

Dalkirs
Integrated KM
Cycle

Creation

Acquisition

Individual and
group learning

Get

Create/capture

Sourcing

Refinement

Knowledge claim
validation

Use

Create/capture

Compilation

Store/retrieve

Information
acquisition

Learn

Create/capture

Transformation

Distribution

Knowledge
validation

Contribute

Create/capture
and contextualise

Dissemination

Presentation

Knowledge
integration

Assess

Share,
disseminate and
assess

Application

Build/
sustain

Acquisition and
application

Value realisation

Divest

Update
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Capture/
Create

Update

Acquire/
Apply

Contextualise

Share/
Disseminate

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Dalkir, Kamiz (2005) Knowledge Management in Theory and Practice Elsevier Butterworth Heinemann

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