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Problem Statement

In sum, despite the growth in trend of online shopping in Malaysia, however, the
growth in online purchase of older population is not in line with the growth of older
population in Malaysia. Besides, according to Muhammad Umar Sultan and MD Nasir
Uddin ( 2011 ), female elderly are not so keen to online shopping if compare with young
female. They barely believe in online shopping mainly due to they not able to feel and
touch the products before buying (Wong, 2014). In view of that, it is crucial to explore
the perception or awareness level of the older population towards online shopping
especially the female elderly in Malaysia. The main objective of this research is to better
understand the online shopping behavior among female elderly in Malaysia. Meanwhile,
it also provides useful information for companies to improve or develop online shopping
strategies that aiming female elderly Malaysian. Generally, the findings of the research
are also significant which help facilitate a better understanding of the female elderly
consumers perception of online shopping and therefore assist the international business
to startup and enter the online business into Malaysia.

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