Acknowledgement

At the very beginning, I must thanks to my Allah for special blessing in implementation the
report. I am obligated to a number of persons for their kind advice, suggestions, directions and
co-operation. This internship report is an accretion of many peoples effort. So, with my full
honesty and respect I would like show my thankfulness to them who helped me in preparing this
report.
To begin with, I am grateful to the Department of Accounting And Finance, American
International University- Bangladesh (AIUB) for giving me such exposure to the practical
business world. My warmest thanks go to Kashfia Sharmeen, my internee supervisor and other
teachers of the Department of Accounting And Finance for providing me the opportunity to
experience the internship program.
My special thanks go to Golam Gaffar Imtiaz Chowdhury, First Vice President and
Manager, Lalmatia Branch, The Bank Asia Limited for his continuous guidance during
my organizational attachment period and for giving me the excellent opportunity to do
my internship in the bank.
My honest thankfulness goes to Marshia Binte Saad, First Assistant Vice President and
Operation Manager, the Bank Asia Limited for their sincere cooperation during my
organizational attachment period.
My unlimited thanks go to my supervisor Md. Zahid Alamgir (swarup), Senior
Executive Officer of Bank Asia Lalmatia Branch, for being patient and supporting me during
my internship program.
Last but not the list I would like to Thanks all of the officers of the Bank of Bank Asia LimitedLalmatia Branch. They supported me every moment of my internship.
And Finally, I like to give my special and unspeakable Thanks to my Parents They gave
me advice, suggestions, inspiration and support.
i

Letter of Transmittal
7th May, 2013
Mr. R. Tareque Moudud
Director, Office of Placement & Alumni & Faculty
School of Business
American International University-Bangladesh

Dear Sir,
This is my pleasure to submit my term report entitled A comprehensive study on day to

day Banking of Bank Asia-Lalmatia branch.

This report gave me an opportunity to have a practical exposure to the working environment &
activity of the Banking Sector through Bank Asia Ltd. at Lalmatia, Dhaka. I have acquired a
good knowledge on its General banking section.
In the report, I tried to mention briefly about general activities and overall performance analysis
Bank Asia Ltd.
With your intelligent and kind supervision, I believed that the knowledge and experience that I
gathered during term project period would help me in future. I will always be available for any
clarification that you may require.

Sincerely Yours,

Khan, Takhtenoor Rashid

ID # 09-15135-3
Major: Accounting & Finance
Cell - 01671081880

ii

Executive Summary
The main objective of this report is to know about A comprehensive study on day to day
Banking of Bank Asia-Lalmatia branch. For every bank and financial institution, it is very
important to satisfy their current customers and attract potential customers by providing new and
innovative ideas and services. For this reason banks are changing their way of service for
customers, recruit good employees and trained them about customers relationship management.
Unsatisfactory service may cause negative word of mouth about the company and thus can be
extremely detrimental because it can reinforce the customers feelings of emptiness and spread
that negative impression to other present and potential customers.
I have worked in the Bank Asia Limited, Lalmatia Branch for three months. As an intern, I had
the opportunity to do different types of tasks related of day-to-day banking, which increased my
knowledge about Bank Asia operations. The major outcome of preparing this report is that
present smooth of satisfaction of the customers is outstanding. Customers are satisfied with the
manner & politeness of the employees, Branch environment, online service, time to complete a
service etc. At the end of the report, some recommendations regarding improvement of skill of
the employees, selection of Branch location, online service facility enlargement, logistic support
to faster the service, promotional activities and more to improve the customer service.

iii

TABLE OF CONTENTS
Chapter 01
Title of the Report
Chapter 02
Introduction
2.1. Rationale
2.2. Background of the Organization
2.3. Objectives of the report
Chapter -03
ACTIVITIES UNDERTAKEN
3. Work-Related Activities, Organization-wide and Other relevant

PAGE
1
1
2-8
2
3
4
8
9
9
10-22

CHAPTER-04
CONSTRAINTS/CHALLENGES AND PROPOSED COURSE OF ACTION

23-25
23

FOR IMPROVEMENT
4.1. Identified/Observed in the Organization:
4.2. Academic Preparation:
CHAPTER-05
LESSONS LEARNED FROM THE INTERNSHIP PROGRAM

24
25
26-28
26

5.1. Implications to Organization/Company:

27

5.2. Implications to Universitys Internship Program:

5.3. Others:
CHAPTER-06
CONCLUDING STATEMENTS

28
28
29-32
29

6.1. Recapitulation / Summary:

30

6.2. Recommendations for Future Strategic Actions:

Bibliography
Internet Sources
APPENDIX

31
32
32
34

CHAPTER -01
TITLE OF THE REPORT

Page 1

INTERNSHIP AFFILIATION REPORT ON

A comprehensive study on day

to day Banking of Bank AsiaLalmatia branch

Page 2

CHAPTER-02
INTRODUCTION

2.1. Rationale for selecting the report:

Bank Asia is one of the prominent private commercial bank of Bangladesh. Currently, I am doing
my internship in the lalmatia branch of the bank. This Branch was open on 03 may 2012. It is a
sixty seventh Branch of Bank Asia As a student majoring in Accounting and Finance it gives me
immense opportunity to learn day to day to banking through the internship in Bank Asia. For my
future career, I would like to establish myself into the professional sector of banking in
Bangladesh. With this frame of mind, this affiliation report would provide me ample experience
and learn the processes of day-to-day banking. It will help me to understand and materialize the
concepts I have learned in my BBA program through practical knowledge. Overall, my affiliation
report would compromise my career aspirations and the use of the concepts I have learned
through the BBA program. The selected topic would ensure that I get the required knowledge
Page 3

from Bank Asia to build my career in banking. During my internship period, I have worked in
those departments like Customer service, Remittance, Cash, Clearing, and Accounts
Department. It is mandatory to complete a three months internship program in order to
complete the BBA program. After finishing my course work, I was assign to complete my
internship program in Bank Asia. As per the instruction of internship supervisor, I was devoted to
learn the banking operation of Bank Asia. During the tenure of my internship program, I worked
in most of the departments of Bank Asia Ltd. Lalmatia Branch. Based on the learning and
practical experience, I have prepared this report. It is also mandatory to submit a report to the
bank.

2.2. Background of the Organization:

Bank Asia Limited is a scheduled commercial bank in the private sector established under the
Banking Company Act 1991 and incorporated in Bangladesh as a public limited company under
the Companies Act 1994 to carry out banking business in Bangladesh. The Bank Asia Limited
started its operation from November 27, 1999 under the Bank Companies Act 1991. Bangladesh
Bank the Central Bank of Bangladesh issued Banking license on October 31, 1999.
Bank Asia has been launched by a group of successful entrepreneurs with recognized standing in
the society. The management of the Bank consists of a team led by senior bankers with decades
of experience in national and international markets. The senior management team is ably
supported by a group of professionals many of whom have exposure in the international market.

Page 4

It set milestone by acquiring the business operations of the Bank of Nova Scotia in Dhaka, first
in the banking history of Bangladesh. It again repeated the performance by acquiring the
Bangladesh operations of Muslim Commercial Bank Ltd. (MCB), a Pakistani bank.
In the year 2003 the Bank again came to the limelight with oversubscription of the Initial Public
Offering of the shares of the Bank, which was a record (55 times) in our capital market's history
and its shares commands respectable premium.
The bank uploads and strictly abides by good corporate governance practices and is subject to
the regulatory supervision of Bangladesh bank. For the year ended as on 31st December 2011.

2.2.1. Slogan of Bank Asia:

For a better tomorrow does not have to confined with the limited service rather enhanced
existing service and brought up new services in order to their existing and potential clients for
made the life more easier

2.2.2 Corporate mission:

To assist in bringing high quality service to the customers and to participate in the growth and
expansion of the national economy.
To set high standers integrity and bring total satisfaction to the clients, shareholders and
employees.
To become the most sought after bank in the country, rendering technology driven innovative
service by the dedicated team of professionals

2.2.3 Vision:
Bank Asias vision is to have a poverty free Bangladesh in course of a generation in
the new millennium, reflecting the national dream. Our vision is to build a society where human
dignity and human rights receive the highest consideration along with reduction of poverty.

Page 5

2.2.4. Strategic Objectives:

Bank Asia sincere to create higher customer satisfaction and loyalty by its brand, personalizing
banking, creating brand ambassadors, online product innovation.
To create differentiated customer value proposition.
To promotes green banking to reach its long term strategic objective to be a Green.

To financing foreign trade of the country both in export and import.

To play a vital role in human development and employment generation.
To boost up mobilization of savings both from urban and rural areas.

2.3.3. Salient Features of Bank Asia:

Only Bangladeshi Bank to acquire (Purchase) operations of 02 (two) foreign banks

namely: (a) Bank of Nova Scotia of Canada (b) Muslim Commercial Bank of Pakistan.

Majority stakeholder of ERA INFOTECH, (A joint Venture IT Company).

Centralized Trade Services Operation (Facilitates Export/ Import and Inward and
Outward Remittance for non-AD Branches.)

Central Clearing Fully Automated.

Online Charges Free.

ATM (Own) Charge Free.

Own ATM 48.

E-Cash Booth 125.

24 Hours Call Centre

Member- Dhaka Stock Exchange (DSE)

Commenced Capital Market Operations (Share Trading).

Internet Banking

Mobile Banking
Page 6

SME Banking

Consumer Banking

Islamic Banking

2.3.5. Corporate information:

The Bank Asia Limited is managed by a group of vivacious Board of Directors drawn from
different segments. They hold very respectable positions in the society and are from highly
successful group of business and Industries in Bangladesh. The bank has a very competent
Management Team who has enough knowledge and experience in domestic and international
banking. The bank uploads and strictly abides by good corporate governance practices and is
subject to the regulatory supervision of Bangladesh bank.

2.3.7. Organizational Chain of command:

President and Managing Director

Senior Executive Vice President (SEVP)
Executive Vice President (EVP)
Senior Vice President (SVP)

Page 7

Vice President (VP)

Senior Assistant Vice President (SAVP)

Assistant Vice President (AVP)

First Assistant Vice President (FAVP)

2.3. Objectives of the report:

The objectives of the study are as follows:

2.3.1. Broad Objective:

The broad objective of the report is to have an overview on a comprehensive study on day-to-

day Banking of Bank Asia-Lalmatia branch.

2.3.2. Specific Objective:

My key objectives from the affiliation report would include but not limited to these:
Page 8

To demonstrate my knowledge of theories and concepts learned throughout the program

To get a better understanding on day to day banking processes in Bank Asia
To get an overall idea about the management policy of Bank Asia Ltd. as well as
commercial bank.
Learn and elaborate different banking products of Bank Asia
Learn elaborate and differentiate loan products of Bank Asia
To know how the branches are efficiently controlled.
To describe the customer service process of Bank Asia Ltd.

Page 9

CHAPTER-03
ACTIVITIES UNDERTAKEN

3. Work-Related Activities Organization-wide and Other relevant

Activities:

3.1 Account opening:

Account opening is an agreement between the Bank And Client that executes or operates under
some agreed principle and terms and conditions identified in a numerical numbers to which
his/her transaction begin recorded and authenticated. There are different types of account exist in
a bank are:

i.

Savings deposits Accounts:

Savings accounts offer easy access to cash. In other words, money is liquid (meaning you can
make a withdrawal easily and quickly) in a bank savings account. This may be considered as low
cost deposit of banks. Bank often gives some extra money this extra money is called interest
Page 10

paid. The Bank will pay different amounts of interest depending on how much money you have.
The more money you have, the more interest you will get.

ii.

Current Deposit Account:

Current deposit account generally known as Current Account. Any individual, firm company,
association may open this type of account. This type of account bears no interest. It is cost free
accounts for a bank. On the other hand, clients enjoy the right to withdraw money as many times
as they desire even in a single day. Overdraft (OD) facilities may be allowed by banks only on
CD accounts.

iii.

Short Term Deposit (STD) Account:

This type of account is opened and operated for short term and for specific purpose with a fixed
rate of interest and maturity date. Normally, interest is paid on daily product basis. Individuals,
Firm, Companies, and Associations may open this account.

iv.

Fixed Deposit Receipt (FDR) account:

Fixed Deposit Receipt (FDR) Account offers the clients the opportunity to invest a fixed amount
for a period at a fixed rate of interest. A person can keep his/her money into the Bank for a
specific and long period to earn more interest .The duration of these accounts varies like 1
month, 2 months, 3 months, 6 months, 1 year, above 1 year and the interest is also varied
accordingly. After the maturity period is over, the depositor can withdraw his/her deposited
money and take the whole amount or may again open another FDR. If anyone withdraw the
money before the maturity period is over then he/she will get the interest rate as saving account
interest rate.
Page 11

3.1.1 Account opening procedure:

At present under the strict monitoring of Bangladesh Bank, a client must fulfill several criteria as
he/she wishes to open an account. The basic criteria are discussed below.
Main work of Account Opening form (AOF) is properly filled and signed by the client. First I
have provided the client with a signature card to get their signature. Then the client provides me
with the information through the AOF form. Then the applicant was introduced by an authorized
person such as an account holder or employee of Bank Asia or by a respectable person
acceptable to the bank. After that the client needs to provide two copies of passport sized
photographs which should be attested by the introducer. Then I have collected the name of the
nominee(s) and one photograph of the nominee(s) attested by the applicant. After that I have
collected the photocopy of passport (attested) or letter of introduction by the employer or
certificate issued by the chairman of union parishad or ward commissioner. Then I have asked
the client for TIN (Tax Identification Number) certificate (if available). Then I have checked the
client transaction profile form properly filled in and then I have collected the signature of the
client. After that process I have filled up the KYC (Know Your Client) profile form properly and
get it signed and approved. After this process I have opened the system software that is known as
STELAR. Then I have confirmed all the data input into the system. Besides the information I
also have stored the scanned copies of the documents such as the signature card, National ID
card, passport, TIN certificate etc. At the end of the system input process I have collected the
account number. Collecting the acc. no. I have again posted a request for a cheque book and also
an ATM(automated teller machine) card in the STELAR. Depending on the types of clients
some additional documents are also required to open accounts. After all these processes I have
done with opening a new account.

3.2 Cash transactions:

Page 12

3.2.1 Cash receiving process:

I have received all types of cash deposit voucher from the client through over the counter, and
checked the account number, title of the account, depositors sign, amount of taka followed by
denomination, amount in words & figure, if everything found correct then I have mentioned
receiving serial and then I have written the amount in words & figure in red ink both of the parts
of the paying in slip and have put my sign & also receiving stamp of the Bank on the front side
of the slip. Then I have forwarded the slip to the authorized officer who have also signed the
receipt voucher and checked the posting in the ledger/computer.

3.2.2 Cash payment:

While receiving the cheque for payments through over the counter I have asked to sign on the
back of the cheque to presenting person. After checking carefully the check number, date,
amount both in words and figures, the drawers signature, if the account has available balance or
drawing power, I have posted the cheque check in the ledger or computer, mentioning the posting
number and put my sign on the cheque. The payment will be made if the amount is within the
delegator power of the official after due cancellation of the cheque. If the amount of the cheque
is beyond the delegated power of the officials, passed on the cheque to higher authorized officer
for checking and cancellation. The high value cheque cancellation by three person & low amount
Cheque cancellation by two person like Branch MANAGER, OPERATION MANAGER &
CASH IN CHARGE. The passing officials have sent the cheque to the counter after checking
and cancellation for payment.

When Banker may refuse payment:

If the cheque is postdate.

Page 13

Insufficient balance.

Single signature instead of joint signature.

If the cheque stale.

When Banker must refuse payment:

Where the client countermand the payments.

Clients become decease.

Clients become insanity.

Clients become insolvent

Ceased or Garnishee order.

3.3 Issuing pay order, demand draft etc.:

Bank gets a commission for issuing pay order, demand draft etc. this commission plus the
amount transferred through PO, DD have received by me in the cash section.

3.4 Received bills:

There are different kinds of bills like bills of Banglalink, Grameenphone credit card, QUBEE
Wimax, & RanksTel bills can be deposited in the cash section received by me. Different deposit
slips are used for different bills.

Necessary Entries (Accounting) for Cash Transaction

At the time of Cash Received through over the counter:
Cash in hand. Debit
Page 14

Party A/C, /Particular Head. Credit

At the time of Cash payment through over the counter:
Party A/C, /Particular Head ..Debit
Cash in hand Credit

3.5 Remittance:
Remittance is a transfer of money by a foreign worker to his or her home country. Money sent
home & abroad by migrants constitutes the second largest financial inflow too many developing
countries.
Bank Asia aims to be with Bangladeshi nationals both at home and abroad to meet their all
financial needs that led the Bank to establish Bank Asia exchange (BAE) to offer remittance
services to Bangladeshi Nationals living in the UK. This is Bank's first fully owned Exchange
Company in the UK under remittance license received from HMRC duly registered with FSA
(Reg. No. 532088) and approval of Bangladesh Bank.

3.5.1 Processing of remittance:

In the remittance department the client has come to me for collecting the remittance with a secret
pin number for withdrawal of money. First I have asked the client for the pin number and then I
have searched the pin in the system. Then I have verified the source, type or amount of money
etc. by asking several questions to the client. Later I have provided the client a bank remittance
Page 15

form for his/her signature and filled up other details. After that I have made a printout of the
documents which I have forwarded to the authorized official for signature and confirmation.
After getting the confirmation from the authorized official I have asked the client for a National
ID card or passport or driving license or any government authorized ID card photocopy. Then I
forward the client with the documents to the cash counter for withdrawal of money.

The companies that facilitated by Bank Asia for remittance service are1.
2.
3.
4.

CMT (Choice Money Transfer)

Western Union
PLACID
Transfer Unit International, etc.

3.6 Cheque Clearing Department:

As far as safety is concerned customers get crossed cheque for the transaction. As we know
crossed cheque cannot be encased from the counter, rather it has to be collected through banking
channel i.e. clearing. For example, a client of Bank Asia received a cheque of another bank,
which is located within the clearing range; deposit the cheque in his account at Bank Asia. Now
Bank Asia will credit his account and collected it. Though the amount is credited in the
customers account but he will not get the money until he cheque is honored.

3.6.1 The Procedure of Clearing:

Everyday morning I have gone to the cash counter and have collected all the cheque. Then I have
sorted out high value and low value cheque. Above taka 500,000 are high value cheque and
below taka 499,999 are the low value cheque. High value cheque were processed after 3 pm in
the afternoon and the low value cheque were processed after 5 pm in the afternoon. After
collecting the cheque I have given endorsement seal on the cheque. For example on high value
cheque the given seal is same day clearing and on low value cheque the seal is only clearing
with date in the backside of the cheque. Below the clearing seal I have given another seal that is
Page 16

payees A/C credited for Bank Asia Ltd. Lalmatia Branch. And if the cheque is mentioned with
the name of Bank Asia Ltd then I have given the seal that is received payment for Bank Asia
Ltd. Lalmatia Branch. And if the client had mentioned client name and the bank name both then
I have given the seal payees account credited and received payment for Bank Asia Ltd.
Lalmatia Branch. In the front left side of the cheque I have used the seal which was Bank Asia
Ltd. Lalmatia Branch. After using all the seals I have forwarded the cheque to the authorized
official for signing them and then made all the cheque scanned in STELAR. After input of the
scanned copies of cheque I have made the entries of deposit account number and amount of the
cheque and closed STELAR. For final confirmation I have again logged in the STELAR and
rechecked all the entries and sent it to head office which is to be sent to Bangladesh Bank by
Head office. If there is any problem like insufficient balance the next day that cheque is returned
from Bangladesh Bank. And next day I have replaced the date of that day with a seal that is
alteration of clearing date confirmed and have sent it to the second house through the STELAR.
For further inconvenience I have sent the cheque to third house. A cheque can be sent to house a
maximum of three times. Exceeding this limit will cause the cancellation of the cheque.

3.7 Old saving/current account checking:

Every day after closing hour I have checked all old savings/current account forms in search of
any data or document missings. If I have found any missing data I have called the corresponding
client and tried to recollect the information.

3.8 Outside work and other activities:

Besides of banking activities I have done other outside Bank related activities such as visiting
other offices for collecting information and important documents, typing, mail to customer and
call to customers. I have visited different areas for marketing and other with officers. I have
maintained the Party, FDR, DPS etc.
Page 17

3.9 Documentation:
I have received several inward and outward documents and have written in the bank logbook. I
have made photocopies and printouts for documentation.

3.10 Customer Service Department:

Customer service department is responsible to perform the key role of identifying a potential
customer to create best possible portfolio for a bank. This is the front desk of Bank. It deals with
customers through account opening, ATM/Cheque Book issuing, balance certificate and balance statement
issuing, etc.
I have stayed few weeks in this department and performed following activities:

Helping customers in filling the account opening form

Keeping record of account holders manually
Issuing of Pay Order
FDR

Binding the cheque books

Issuing cheque books and ATM cards to the clients
Signature card scanning
Printing balance certificate and balance statements
Taking the documents to respective person for signature
Making phone calls to the clients for informing to collect the ATM card, Cheque books etc.
Page 18

 Safe keeping of AOF & Signature Card

3.11 Credit Department:

3.11.1 Issuing Credit Card
I have done the procedure issuing Credit Card of Bank Asia. Its a work of Loan or Credit
department. Here I have worked with senior officer Sayeeda Sultana and have learned the
procedure of issuing the Credit Card. Here I have shown the procedure:

When Client Propose that he wants a Credit Card of Bank Asia.

Then I have given him a Credit Card Application Form.
Client fills it up.
Client given back the form to me with some document given bellow:

Name of the document

Service holder

Proprietorship

Partnership

Limited company

For last 1 year

For

personal & company

personal

personal & company

A/C

company A/C

TIN Certificate
Trade License
Salary certificate
VAT Registration Certificate

Later of comfort
Bank Account Statement

For last 6 months

Proof of Residence
Gas/ Electricity Bill
Mobile Phone Bill
Land Phone Bill
Reg. Cert. of own vehicle (if applicable)
Other

Banks

Credit

Card

bill

(if

applicable)
Certificate of incorporation
Deed of partnership

Page 19

For

last

year

&

A/C

last

year

Memorandum and Articles of Association

Corporate Guarantee suppurated by board
resolution
Cert. of Commencement of business
Copy of Passport/Driving License
Club Membership (if applicable)

Then I have makes photocopy of the form and all other document provided by the client.
Our sub manager attested the copy.
I have filed the official part application and document.
I have sent the application and other document (photocopy) to card division.
Card Division approved the Proposal.
They sent the Credit Card in our branch.
I have informed the client & have handover the Credit card to its owner and took a signature in to
card delivery register book.

3.11.1 Other Activities in Credit department :

There are few types of loan provide Bank Asia for their Clients. Like:
1. House Finance
2. Auto loan
3. Consumer Durables Loan
4. Loan for Proffesionals
5. Personal Loan
6. Senior Citizen Support

3.11.2 The Basic Processing of Bank Asia for all types of loans are below:
1. Customer Segmentation part
Page 20

2. Purpose
3. Nationality
4. Age limited
5. Income
6. Secuirity / Legal Document
7. Loan size
8. Tenor
9. Repayment Methord
10. Interest Rate, etc

3.11.2 Required documents/papers for borrowers:

1. Copy of National ID/ Passport
2. Copy of Tin certificate with tax return of last fiscal year.
3. Passport size photograph (2 copies)
4. Bank statement for last six months.
5. Copy of utility bill for present & permanent address.
6. Bank loan statement, sanction advice and present outstanding position. (if any)
7. Income justification
8. Trade license (Copy Enclosed)
9. CIB undertaking (Copy enclosed)
10. Property related document (if applicable)
11. Details of two number of reference (immediate relative) (name, relationship, address
residence & work, contact number & email address).

3.11.3 Required documents/papers for Guarantors:

Guarantor-Spouse:
1.
2.
3.
4.

Copy of National ID/ Passport

Copy of Tin certificate with tax return of last fiscal year. (if applicable)
Passport size photograph (single copy)
Salary certificate/pay slip (for service holder) or up to date trade license (for business

person)
5. Visiting card (if applicable)
6. Property related document (if applicable)
7. Guarantor-others: (Have permanent address in commanding

Page 21

Guarantor-others: (Have permanent address in commanding area):

1.
2.
3.
4.

Copy of National ID/ Passport

Copy of Tin certificate with tax return of last fiscal year. (if applicable)
Passport size photograph (single copy)
Salary certificate/pay slip (for service holder or up to date trade license (for business

person)
5. Visiting card (if applicable)
6. Copy of utility bill
7. Property related document (if applicable)

Page 22

CHAPTER-04
CONSTRAINTS/CHALLENGES AND
PROPOSED COURSE OF ACTION
FOR IMPROVEMENT

4.1. Identified/Observed in the Organization:

During internship period in Bank Asia limited, Lalmatia branch I have found some problems in the bank
according to my perspective and short period of time is not for analysis for the bank performance due to
time constraints. They are

Page 23

 Lalmatia Branch is a new Branch thats why many departments are not available in this
Branch only General Banking section fully worked.
Better time management.
Strictly maintain corporate dress code and manner but in hortal time they didnt maintain
corporate dress code.
Bank Asia Lalmatia Branch is non-authorized dealer thats way bank cannot transaction
directly or indirectly transaction AD branch this is problem for branch.
When a client try to open an A/C he/she must have to need an introducer, sometime it may
create a problems for the clients. Anyone can not open account due to lacking documents
and introducer.
Employee trying is must necessary to develop their understanding power.
Problems cheque clearing
Problems of making provision for Printing Stationary

4.2. Academic Preparation:

This internship period is very important for any student. So it also gives me an opportunity to
learn practical knowledge about banking. It gives me also some valuable learning about banking
sectors which are related business and study of major Accounting and Finance. As a student in
university learn about business related in Day to day Banking. Its involve of all of departments
But in internship period I have done my entire job in all of the department of Bank Asia. Thats
internship period I learned a lot experience about business and business related things, its
helpful for my carrier.

Page 24

Page 25

CHAPTER-05
LESSONS LEARNED FROM THE
INTERNSHIP
PROGRAM

5.1. Implications to Organization/Company:

I started internship program in Bank Asia limited, Lalmatia Branch from 3 February 2012, firstly
I introduce with the manager who later introduced me to all the staffs of the Bank would perform
in 12 weeks of my internship program. First I was assigned to General Banking Section. It was
very challenging, but very productive. I was under Md. Zahid Alamgir (Swarup), Senior
Executive Officer of Bank Asia, Lalmatia Branch who was very intellectually intriguing. He
gave me a written job description for 3 months.

Page 26

In 1st month was posted in the General Banking Section, cash section and account section. I have
train up with day-to-day cash transaction, account opening, Remittance, Clearing, Account
related work etc.
Maintenance of Deposit A/Cs:
Saving accounts/ Current accounts/cash credit deposits/Fixed deposits/short term
Deposits/margin deposits/Bond deposits/F.C. Bond deposits.

Receipts & payment of cash.

Handling transfer transactions.
Operations of clearing house.
Keeping good relation with valued customer.
Providing necessary support to the customers.

In 2nd month, I was posted in the Credit and foreign trade department. Here I have train up with
Credit proposal preparation, Documentation and others credit related works.
In 3rd and last month, I was worked with my Internship report and also I have continued with all
the department of the Bank.

5.2. Implications to Universitys Internship Program:

The internship program is a partial requirement to take test of real life challenge conducted by
the intern who related BBA program with academic course, book knowledge in job world,
reports make by the organization way with data gathering. So in my opinion in our BBA
Program university should add international business and Customer service and relationship
development in core subject that interconnects international business as import and exports and
also develop better relationship with the customer. The banking internship gives opportunities to
gain practical knowledge etc.

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5.3. Others:
In this internship period I have learned about punctuality, time management, banking rules and
regulations, which is helps me in near future when I work in different organization.

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CHAPTER-06
CONCLUDING STATEMENTS

6.1. Recapitulation / Summary:

This report serves the purpose of expressing my experience Bank Asia, Lalmatia Branch for
three months probation period. As young professionals I joined this renowned organization with
fervor and enthusiasm. It is my great pleasure to have this experience which will guide me
through my professional life. Working as an intern in the bank gives me directly experience in
account opening, information given, cheque clearing, remittance, loan disbursement etc. and
advances analysis credit proposal and disburse credit its satisfactory.
The present customer dealing procedure is quite well at moment. The computerized transaction
makes the system efficient and effective. They should training to staff, give more attractive
product etc. which may create a good result for their overall performance. During the course of
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my practical orientation I have tried to learn the practical banking activities to realize it with my
theoretical knowledge, which I have greathearted and going to acquire from various course of
my BBA program. This internship helps me for my future corporate job career.

6.2. Recommendations for Future Strategic Actions:

I enjoyed very much my internship period Bank Asia Limited, Lalmatia Branch has given me the
opportunity to do my internship program for three months and provided me a wide range of
scope to observe the different functions of bank through All Banking departments. Bank Asia
Limited, Lalmatia branch can some adopt of the following recommendation:
To recover the online interruption problem of Bank Asia Ltd. should strengthen their
software and server system and must be undertaken against defaulter.
They can increase the advertising of the Bank to highlight latest services of Bank Asia
Limited like other banks.
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 Can also provide some more attractive and deposit facilities and credit facilities.
They also can take incentives to provide high quality service.
Ensure accurate and swift services in the cash department.
Internal problem of the employees sometimes harasses normal customers to get service
faster.

Bibliography
Annual Report of Bank Asia Ltd.
Banking journal.
Internal records and documents of The Bank Asia Limited (Both Branch & Head Office).

Internet Sources
http:/ www.google.com
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 http://en.wikipedia.org/wiki/Bank Asia
http:/www.bankasia-bd.com
http://groups.google.com/group/vuzs

APPENDIX:
Interest Rate of Savings:
For Avg. balance below Tk. 1crore

5.50%

For Avg. balance Tk. 1crore but

below Tk. 25 crore

8.00%

For Avg. balance Tk. 25 crore and above

9.50%

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Interest Rate on Fixed Deposit Receipt (FDR) for the month of April 2013.
FDR Accounts

Interest Rate

1 month tenure (below tk.25 crore)

9.00%

1 months tenure(Tk.1 crore & above)

9.00%

1 months tenure(Tk.5 crore & above

10.00%

2 months tenure(below tk. 2 crore)

12.00%

2 months tenure(Tk.2 crore & above)

12.00%

3 month tenure(any amount)

12.50%

6 month tenure(any amount)

12.50%

Deposits schemes:
Deposits scheme of Bank Asia:
DPS+ (deposit pension Scheme plus) is a 3, 5, 7, 10 and 12 years term. Monthly
Installment raising from BDT 1000/- to BDT 10000/ Double/Triple Benefit Plus (DB+/TB+): Minimum initial deposit for the scheme is Tk.1,

00,000/-or its multiple. Doubles your deposit in 7 years and triples your deposit in 11
years.
Monthly Benefit Plus (MB+): Minimum initial deposit for the scheme is Tk.1,00,000/-or

its multiple. Monthly interest amount for 03 years Tk.850.00 and for 05 years Tk.875.00

Page 33

Resume of

Takhtenoor Rashid
Khan

[Select the Date]

49, Green Road, Dhanmondi,

Dhaka-1205
PH:01717232464, 01671081880
takhtenoor@yahoo.com

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OBJECTIVES

To develop my career in such an Organization/Company

where sincerity, hard work & analytical ability are the corner
stone of success and the Organization can actualize the
potentiality.

E D U C AT I O N
Undergraduate:
American International

Current student of
University

Bangladesh (AIUB) in BBA.

Major in Accounting
and finance.
H.S.C:
Collage- 2009

Dhaka Imperial

S.S.C:
2007

B.C.S.I.R High School-

EXTRA-CURRICULAR ACTIVITIES:
Playing Games (High School, College & University Cricket
Team and Football Team.) Playing Guitar and Photography
(doing last 5-6 years) and Rover Scouting.

SKILLS
MS Word, MS Excel, Power Point & Also Internet Browsing,
Adobe Photoshop, Adobe Light room, etc. Swift writing, Swift

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working ability, Swift typing, Good communication skill,

Fluent in Bangla, English and Hindi.

P E R S O N A L D ATA / I N F O R M AT I O N :
Name:

Takhtenoor Rashid Khan

Father name:
Khan Helal

Mamunur Rashid

Mother name:
Rumi

Mehbuba Khanam

Date of Place and Birth:

Dhaka, Bangladesh.

23th June 1990,

Sex:

Male

Nationality:
Blood group:
Marital status:

Bangladeshi (by birth)

O+ (positive)
Single

REFERENCE
1. M. Taseen Chowdhury,
Assistant Professor, Department
of Finance of
American International UniversityBangladesh (AIUB)
Phone: 9886116, 9887935,
9890804, Ext. 508

2. MAMUNUR RASHID KHAN

(HELAL)
DIRECTOR (PROJECT)
IFAD GROUP.
Email:
helalkhan1959@yahoo.com
Cell: 01711-223380

Email: taseen@aiub.edu
Mobile: 01711680071

________________________
Takhtenoor Rashid Khan

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