Professional Documents
Culture Documents
Introduction
Derived from Latin word Qualita which means
what some thing is really like.
ISO 9004 defines as the totality of features and
characteristics of a product or service that bear
on its ability to satisfy stated or implied needs.
Quality control is the process and mechanism by
which the specified quality is achieved.
Quality costs more, but lack of quality costs even
more, so cost of repairing bad quality is high. 3
Introduction Contd
Quality is not grade. An example: Luxurious hotel
with poor service or small guest house with
excellent services.
Quality standards do not demand the best
quality; they establish the minimum requirements
to be achieved.
Quality control system is like human health, If
one of its part is weak, the whole system will
suffer.
For Engineers quality refers meeting the
Specifications and Standards set out in full.
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Concept of Quality
Mathematically,
Q=P/E
Where, Q= Quality
P= Performance
E= Expectations
If Q>1,the customer has good feeling about the
product or service.
The determination of P and E will most likely to
based on perception with the organization
determining performance and the customer
determining expectations.
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Quality of design
Quality of drawings and documents
Quality of supervision
Quality of construction materials
Quality of workers
Quality of tools and equipments
Clients desire to pay
Management and organization
Qualification of contractors
Time period available for construction
Geographical Location of construction site
Statutory Regulations
Poor communication
Attitude and behavior
Training
High Expectations
Lack of confidence on employees
Poor documentation
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Conclusion
Poor quality affects:
Sustainability
Credibility
Cost
Relationship
Time
No funding by the Donor
Membership of WTO
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Conclusion
Therefore we should:
Achieve quality through due effort from all
with required sincerity and
A properly designed and implementable
quality assurance plan (QAP)
(Example of QAP)
(For Detail Study Section 500 of Yellow Book
)
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