Gary Wayne Scritchfield

3430 East Newman Rd Apt 109 Joplin, MO, 64801 Cell (417) 540-2253
Email thescritcher@yahoo.com
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Objective: With an accomplished military background & exquisite customer service skills, I'm
determined to bring my skill set, expertise, & work ethics to any task at hand.

Education:
Missouri Southern State University
f Seeking a degree in Mass Communications
dddwith a minor in Public Relations

Joplin, Missouri
Aug 2015
GPA 3.2

United States Army Aviation Operations Specialist

g Airfield operations specialist. Achieved the rank
ccccof Sergeant (E5)

Fort Rucker, Alabama

June 2004
GPA 3.7

North Little Rock High School West

d High school graduate

NLR, Arkansas
May 2003
GPA 3.2

Work Experience:
Teleperformance / United Health Care
d Member Services Representative

Joplin, Missouri
May 2015 to Present
ii Answering incoming calls for members of United Health Care. A replacement insurance
plan for Medicare retirees. Coordinating benefits and services with members and explain
coverage details.

Gates Rubber Corporation

ii Machine Operator

Siloam Springs, AR
Dec 2014 to Apr 2015
ii Made alternator belts for Ford Motor Company. Ensured the rubber material was
correctly placed on the machine and cut the belts to the right specifications.

Wal-Mart
ii Customer Service Manager

Siloam Springs, AR
Sep 2012 to Dec 2014
ii Maintained cashier schedules and breaks, performed change orders, trouble shoot register
and technical issues. Performed new hire interviews, and handled customer complaints.

Lowes Home Improvement

ii Cashier

Fayetteville, AR
Sep 2011 to Aug 2012
ii Performed point of sale transactions with payments in the form of cash, check, or card.
Other duties were credit card applications and online orders and cart pushing.

Cox Communications
ii Warehouse Worker

Fayetteville, AR
Jan 2009 to Sep 2011 I
ii
Pull orders for new construction projects such as cable television and home phone
cddinstallation. Ensured all order were pulled correctly. Performed forklift duties for inbound
ssssand outbound deliveries.

Arkansas Army National Guard

ii Flight Operations Specialist

NLR, Arkansas
Sep 2001 to Dec 2009
ii Processed local and cross-country flight plans and clearances. Helped Plan flight
schedules. Coordinate flight plans with the Federal Aviation Administration. Maintained
flight logs and passenger manifest on outbound flights. Alert crash crews of emergencies.
Safeguard classified material.

Accomplishments: Achieved the rank of Sergeant in the Army National Guard, Maintained
a security clearance of secret, Soldier above the best winner, Army Meritorious Unit Citation,
Army Reserve Components Achievement Medal, Letter of Commendation from former
Governor of Arkansas Mike Huckabee, Open Water Scuba Diver, forklift operator, & working
knowledge of Word, Excel, & PowerPoint.