Danielle Fowkes

1735 West 540 North Apt. 1502 Saint George, UT 84770

Phone: 435-660-6204 Email: daniellefowkes@hotmail.com

Work Summary
Organized university student and skilled Communications Assistant committed to
addressing customer anticipations with speed, accuracy and professionalism. Trained
to perform in low and high call volume circumstances. Superior computer skills and
proper telephone etiquette with an average of 60 words per minute.

Education
Dixie State University Associate of Science: Business Administration 2014 to
Current
Current student pursuing Associate of Science degree
Member of the Executive Leadership Club
Dixie High School High School Diploma 2011 to 2014

Key Skills

Goal Driven

Detail Oriented

Dependable and Adaptable

Positive and Resilient

Accomplishments

Previous volunteer for the Alzheimers and Dementia Society

Balanced full-time academics with part-time work

Experience
Communications Assistant
CaptionCall December 2014 to Current
Works independently and as a part of a team to provide exceptional customer service
throughout the call center. Established a routine to always be prepared for challenging
calls from those who are severely hard of hearing. Organize daily tasks to be above and
beyond the expectations of the call center. Exceeds current employers target for
accuracy, speed, reliability and time-management.
Nanny
Family Friend August 2012 to December 2014
Nanny to 3 children under the age of 7 for approximately 2 years. Held responsible for
medications due, sports practices attended, and monitoring specific schedules.
Consistently received positive feedback from the childrens parents.