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CUSTOMER IN FOCUS
STREAMLINING
YOUR FACILITIES
AND IT PROCESSES
WITH TOPDESK
Arcus College has been located in its new, modern school building for a
year now. Since their move, Arcus has used TOPdesk to streamline all their
internal processes. Both IT and Facilities processes are set up in TOPdesk.
TEXT: MILOU SNATERSE PHOTOGRAPHY: AAD HOOGENDOORN
Arcus College
Arcus College is a regional training centre for intermediate
already had TOPdesk running for ten years, but the tool
the organization.
Step-by-step implementation
The future
Van den Berg sees a number of specific points for
improvement for the future. We have a service desk
where you can get notebooks, pens, batteries etc. We
would like employees to request these items via the
TOPdesk Self-Service Portal and not walk into the stock
room and grab what they need. The moment a request is
made in TOPdesk, a desk employee can directly prepare the
items. This way we also gain insight into what people use.
Students can log calls and reserve rooms in TOPdesk,
but they do not do this actively yet because they are
not familiar with the tool. This is also something that
Arcus wants to work on. Finally, Van den Berg would like
to monitor more in the future. TOPdesks reports are
very suitable for this. We currently lack incident and
change managers who can monitor things, says van den
Berg. I make a lot of reports myself to try to educate
management and my colleagues, but it would be even
more ideal when the operators team leads would focus
on this entirely.