AN INTRODUCTION TO ISO 9000 QUALITY

MANAGEMENT SYSTEM

AN
INTRODUCTION
TO
ISO 9000
QUALITY MANAGEMENT
SYSTEM

QUALITY
QUALITY IS THE KEY TO
CUSTOMER SATISFACTION
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TRAININING MATERIAL

AWARENESS PROGRAMME ON ISO 9001:2008

AN INTRODUCTION TO ISO 9000 QUALITY

MANAGEMENT SYSTEM

&
PROSPERTY

9000

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TRAININING MATERIAL

AWARENESS PROGRAMME ON ISO 9001:2008

AN INTRODUCTION TO ISO 9000 QUALITY

MANAGEMENT SYSTEM

CUSTOMER
Customer is the is most important visitor on our premises.
HE is not dependent on us.
We are dependent on HIM.
He is NOT INTERRUPTION on our work
He is the purpose of it
He is not an outsider to our business.
HE is PART of it.
We are not doing HIM a favour by serving HIM.
He is doing a favour by giving us an opportunity to do so

MAHATMA GANDHI

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AWARENESS PROGRAMME ON ISO 9001:2008

AN INTRODUCTION TO ISO 9000 QUALITY

MANAGEMENT SYSTEM

- .
- .
- .
-
-
- .
- .
- .
-

What Quality means ?

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TRAININING MATERIAL

AWARENESS PROGRAMME ON ISO 9001:2008

AN INTRODUCTION TO ISO 9000 QUALITY

MANAGEMENT SYSTEM
A customer who buys our products has certain
expectations. If the product meets or exceeds those
expectations time & again; then in the mind of the
customer it is a quality product.
Thus the basic definition of quality is meeting
customer needs and exceeding reasonable
expectations.
Hind
?
.
,
.

.

Quality :
for use and

is making our products that fit and safe

meets the specified requirements &

specifications.

Quality :
our products

Quality :

is making sure that customer who buys

gets the best value for their money.
is making sure that we do every-thing to

satisfy our
customers so that they continue to
buy our products.
HINDI
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TRAININING MATERIAL

AWARENESS PROGRAMME ON ISO 9001:2008

AN INTRODUCTION TO ISO 9000 QUALITY

MANAGEMENT SYSTEM

:
.

:
.

AN INTRODUCTION TO ISO

What is ISO?

ISO is international organization for Standardization. It

is world wide
federation of National Certifying Bodies. India is founder
member of
ISO & it primarily develops international standards
called ISO Standards.
Hindi

ka
?
.
.

What is QUALITY MANAGEMENT SYSTEM ?

The aim of Quality Management System is to ensure

that the
Organizations products meet the customers quality
requirements. It is
That part of management who wholly manages the
functions related to

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TRAININING MATERIAL

AWARENESS PROGRAMME ON ISO 9001:2008

AN INTRODUCTION TO ISO 9000 QUALITY

MANAGEMENT SYSTEM
Quality. It incorporates both Quality Assurance as well as
Quality
Control.
Hindi

' '.

.
.

What is quality assurance

It is planned formalized activities intended to provide

confidence that
the out put will meet required quality level, in addition to
in-process
activities; quality assurance includes an array of
activities-external to
the process-including the activities under taken to
determine customer
needs.
Hindi

?

,
,


.

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TRAININING MATERIAL

AWARENESS PROGRAMME ON ISO 9001:2008

AN INTRODUCTION TO ISO 9000 QUALITY

MANAGEMENT SYSTEM

What is quality control ?

It is collective term for to in-process activities and
techniques intended
to create specific quality characteristics. These activities
include
monitoring reduction of variations-elimination of known
causes and
efforts to increase economic effectiveness.
Hindi

.


.

OBJECTIVES OF ISO 9001

To
To
To
To
To
To
To

Provide quality management system.

define key elements of customer satisfaction.
define responsibilities for quality
move from detection inspection to prevention
link quality to cost effectiveness.
deliver products quality as promised.
ensure customers are satisfied at all times .

Hindi

9001

.


.
.

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TRAININING MATERIAL

AWARENESS PROGRAMME ON ISO 9001:2008

AN INTRODUCTION TO ISO 9000 QUALITY

MANAGEMENT SYSTEM
What does certification means ?
It is the international mark of approval by an
organization of proven competence who may assess
a companys quality management system with a
view to granting formal approval to the iso9001:2008
Hindi

?
ISO 9001
'
: 2008

Why do one needs ISO 9000 Certification ?

An ISO 9001 Certificate
tells the customers that the
organization has quality management system installed in the
organization to ensure that the organization produces goods
and services to meet their highest expectations.
Certain customer organizations demand that their suppliers
should have iso 9000 certification
Hindi
9000 ?
9001

.
9000

Let

Us
March
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AWARENESS PROGRAMME ON ISO 9001:2008

AN INTRODUCTION TO ISO 9000 QUALITY

MANAGEMENT SYSTEM
Toward

Through

Quality
Quality
Management
System

Thank you

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AWARENESS PROGRAMME ON ISO 9001:2008