CANCELLATION AND REFUND

NOTE: Educate cx before processing for charges

use http://tatool.studentuniverse.com/TATool/spring/member/search but open SUPERUSER and SABRE
1. PNR 2. verify reservation to be cancelled by checking active segment info PNR. 3. check email trail regarding PNR for any special instructions. Check in gmail.
4. check if Voidable.
5. check refundability and possible fees cmd: RDidmmyyCpaCpaDdmmyyFB-AL*16
6. check outbound flight date to determine whether passenger is a No Show 7. Ticket status must be OPEN 8. XIA flight itinerary/segments and check *IA -- no itin/no segs 9. check Non-Air
items: service fee, insurance (promo code)
10. determine whether Almor or Sumor to follow correct process and get correct refund amount

ALMOR: airline fee will be taken from value of ticket, SU fee will be charged separately
SUMOR: airline fee and SU fee will be taken directly from the value of the ticket
11. update 7T-cxllation/use same cc/for ref/date/AS2
11. correct 0OTHYYGK1BOS31MAR-CANCELLATION-SU 00.00/AL CODE/AL 0.00/REFUND DUE 0.00

*PAC, *A

T*BOS, T DateToday300

11. 5H-TTL- 5H-TTL- (SU FEE NA AMOUNT)

12. check correct cc info
ALMOR
5H-CH-FIRST LAST
5H-ADD-ADDRESS
5H-ZIP-NEG OR , NY 100272
5H-*CC12345678910123456MM/YY
5H-*CC12345678910123456MM/YYCVV
5H-TTL-(SU FEE AMOUNT TO BE CHARGED) *P5H
SUMOR
No need for CC info
5H-TTL-00.00 (SU FEE with AL FEE)
5CREDIT 00.00 (AMOUNT TO BE REFUNDED) *A, MD
13. save cmd: 6PER
14. QP/88/11
15. fill-out cancel form
US https://docs.google.com/a/studentuniverse.com/forms/d/1v2D0_4wKJC2H868731O1pZaTIZAxn8jWxsjt9lf2s3I/viewform
UK https://docs.google.com/a/studentuniverse.com/forms/d/1nOTsSBDmegWOJVskRm4lokjlO6Yx5kbnIbvPsfxQfZ0/viewform
16. sending email to endorsements@studentuniverse.com , usticketing, and 1 Ops agent Subject: PNR Cancelled
Hi All, Passenger called in to cancel reservation. For Refund/w/SU fee/use same CC. Thank you.