MEMO TO:

Amanda Quevedo, Vice President of Marketing

FROM:

Tamkeen Syeda

DATE:

March 27, 2016

SUBJECT:

Customer Service Staff Training on March 31, 2016

Everything is in order for the upcoming Customer Service Staff Training on

Monday, March 31, 2016. Attached you will find the following documents for
your review:
1. Email to Julie Martin to reserve conference room #210
2. Maria Zamoras biography
3. Email to Troy Langer, catering manager Michaels, with breakfast
requests.
4. Michaels breakfast catering menu
5. Email to you with catering estimate of $286.5
6. Email to Ms. Zamora for her presentation hardware needs and copying
requests.
7. Expense worksheet with the estimated costs for the seminar totaling
$739.2
We are well within the budget of $850.00 that was allocated for the training.
There is a little more than $110.00 remaining for any miscellaneous
expenses that may come up. Upon your final approval of all these
documents. I will confirm all the orders. Please let me know if there is
anything else that you need me to help with for this training.
TS
Attachments

Email to Julie Martin

Maria Zamora Biography

Maria Zamora is the owner of Leviton Business Solutions, a national training

and consulting firm focused on helping organizations consistently deliver
great customer service. Maria has been presenting her highly praised
programs for over thirteen years. Maria was born in Huston, Texas, and
attended University of Huston in Huston, Texas.
She obtained her B.S. in Business Administration with a degree in Marketing.
She enjoyed a very successful sales career with a national corporation for
over eight years prior to forming her training and consulting firm. During this
time she was recognized for developing innovative customer relations
programs.
Maria now lives in Aurora, Illinois, with her husband Andrew and daughters.
She is the proud mother of three daughters. In her spare time, Maria serves
on the Transitional Housing Ministry at Hope Lutheran Church as a mentor to
homeless families to facilitate the familys return to self-sufficiency she also
volunteers at Holy Angles food pantry.

Email to Caterer

Michaels Catering Menu

Email to Amanda Quevedo

Email to Maria Zamora

Expense Worksheet
EXPENSES FOR CUTOMER SERVICE STAFF TRAININGS
Supreme Appliances Conference room #201
March 31, 2016 - 8:30-11 a.m.
Items

Quant
ity

Cost
Each

Classic Continental Breakfast

15

Ms. Zamora Speaker Fee

Handouts for Ms. Zamora (15 copies each of 6
documents)
Door prize ($50 gift card)

1
90

$
19.10
400.00
0.03

50.00

Total Seminar Cost

Cost
Multiple
$

286.5
400.00
2.70
50.00

$ 739.2