Tim Kelleher

tfkelleher37@gmail.com
(818) 517-5732

Objective: Seeking a position in management with Hilton Worldwide. Offering experience in a range of hotels
and departments and an education focused in leadership and management. Working to meet and exceed guest
expectations with my hospitality and administrative skills.
PROFESSIONAL EXPERIENCE
Food & Beverage Supervisor (01/16 Present)
Hilton Worldwide: Hilton Bayfront, San Diego, CA
Supervises and supports four dining outlets in a 1200 room hotel: Odysea Bar, Pool Club, In Room Dining, and Vela Restaurant
Monitors Time Saver to ensure all punches are correct and log overtime and attendance
Assists with forecasting and scheduling utilizing Watson Labor Management System and Excel
Helps facilitate corrective action with employees
Guest Service Agent (10/14 01/16)
Hilton Worldwide, Hilton La Jolla Torrey Pines, La Jolla, CA
Coordinated large arrival days in 400 room property with ample event space
Lead the front desk in up-sell revenue for February, March, and May
Completed cross training with management in the restaurant, housekeeping, and accounting department
Rooms Division Externship (January 2015)
Starwood Hotels and Resorts Worldwide, Sheraton Denver Downtown, CO
Trained with and shadowed supervisors and managers in housekeeping, sales, and the front office
Experienced the operation of working for a 1200 room property with the most meeting space in Denver
Guest Service Agent (05/13 10/14)
Viceroy Hotel Group, Le Meridien Delfina, Santa Monica, CA
Awarded Employee of the Month June of 2014
Consistently led the front desk in Starwood Preferred Guest loyalty program enrollments often led the team in up-sell revenue
Guest Service Agent (06/11- 05/13)
Intercontinental Hotel Group, Holiday Inn at the Pier, Santa Monica, CA
Awarded Employee of the Month January of 2012
Performed excellent sales skills to sell rooms to walk-in guests
Performed all concierge services needed

SUMMARY OF CERTIFICATIONS AND QUALIFICATIONS

Proficient in MS Word, MS Excel, Micros, Fidelio Opera, Galaxy Lightspeed, Micros, and OnQ.
TIPS, ServSafe. LEAD, AED

EDUCATION
Bachelors of Science: Hospitality and Tourism Management.
San Diego State University
San Diego, CA
Associates Degree: Social and Behavioral Sciences
Santa Monica College
Santa Monica, CA

Interests
I am an avid surfer and former competitor in the Eastern Surfing Association. Fitness is a passion of mine and I am currently training
for the Tough Mudder race in San Diego this spring