JUSTIN FARNISH

(601) 480-9723 | justinfarnish@gmail.com

E D U C AT I O N

B.S. Finance, Investments and Institutions, Expected May 2020

The University of Alabama at Birmingham- Birmingham, AL

EMPLOYMENT

Sales Operations Coordinator, Disney Vacation Club, Lake Buena Vista, FL

November 2014 - Present
Oversee day-to-day operations by welcoming guests and completing the check-in process
for their tour, coordinating van transportation for inbound and outbound tours, and
addressing guest inconveniences by leveraging resources and partnerships across many
lines of business.
Piloted a study to measure the effectiveness of a costly operational asset.
Organized team product knowledge tours of attractions at the Walt Disney World Resort.
Demonstrate decisiveness and clear communication to balance the priorities of the
operation.
Foster professional relationships with resort operations cast and leadership.
Groups Specialist, Disney Reservation Center, Orlando, FL
March 2014 - November 2014
Answered calls from leisure and professional travelers seeking to book a visit to the Walt
Disney World Resort within a predetermined room block or vacation package while multitasking multiple computer systems to ensure a seamless Guest experience.
Selected as a member of the specialized runDisney support team.
Chosen to support the Guest Letters communication team.
Front Desk Host, Disneys Pop Century Resort, Orlando, FL
January 2014 - March 2014
Offered a personalized check-in experience to enrich the value of every guests stay.
Client Services Coordinator, Walt Disney Parks and Resorts, Celebration, FL
June 2013 - January 2014
Enhanced brand loyalty among sales reps by providing valuable product knowledge and
maintaining point-of-purchase displays at over 50 locations throughout two counties.
Conducted daily business independently without supervision.
Merchandise Host / Area Trainer, The Walt Disney World Resort- Lake Buena Vista, FL
August 2010 - June 2013
Disneys Hollywood Studios- Sunset Boulevard/Animation Courtyard
Established a production time plan to improve operational efficiency.
Disney Springs- The World of Disney
Produced a training manual for closing money room paperwork procedures.
Trained as a Relief Coordinator and Area Trainer as a College Program Intern.

SOFTWARE

Microsoft Windows, Excel, Outlook, PowerPoint, SharePoint, and Word.

Apple OS X, Keynote, Numbers and Pages.