Kaitlyn Mae Viola

321 Andrews Road Mineola, NY 11501 Kaitlynviola@gmail.com (516) 574-9591

Industry Experience

NBCUniversal - Universal Orlando Resort Orlando, FL
Team Member Events Coordinator





May 2012 Dec 2014

Coordinated and implemented educational, cultural, social, and recreational events for 20,000+ team members.

Served as the project coordinator for events by developing overall plan, timelines, marketing, and communication.

Hired and supervised key internal and external partners, including but not limited to catering, entertainment,
theming companies, and security.

Responsible for venue research and coordination of booking space for events and leisure classes.

Managed on-site execution of events including load in, load out, and floor plans to ensure proper event flow.

Negotiated and processed all event contracts and billing for all internal and external event vendors.

Developed communication strategies and collateral for event branding initiatives.

Trained and managed 6 departmental interns to ensure job completion in a timely and efficient manner.
Event Management Associate Representative Special Assignment


April 2014 Jul 2014

Project logistics for The Tonight Show Starring Jimmy Fallon filming at Universal Orlando Resort.

Worked cross-divisionally with departments involved in the development and execution of marketing and sales
internal events, site-visits, FAMs and executive/celebrity visits.

Coordinated logistics of transportation, guest list, security, VIP escorts and additional VIP/celebrity support.

Responsible for the creation of schedules, bios, credentials, contact sheets, branded VIP gifts and in-room
amenities/room drops.
Team Member Events Intern
Feb 2012 May 2012

Assisted team with planning and execution of internal events from concept development to post-event recaps.

The Festival of Chocolate Orlando, West Palm Beach, Tampa
Event Production Manager






Nov 2011 Feb 2012

Launched and produced the first Cocoa Couture Fashion Show for an audience of 800+.

Served as the pre-event and on-site point of contact for 10 designers, stylist, photographers, and wardrobe dressers.

Executed the booking of all vendors and event details, including but not limited to models, dcor, rentals, lighting,
photography, and makeup and hair stylists.

Marketed to local and national fashion media outlets to increase event exposure.

Oversaw 3 production assistants to ensure task completion in an efficient and timely manner.
Event Production Assistant
Aug 2011 Nov 2011

Responsible for production aspects of a traveling festival that brings in 10,000+ attendees.

Evaluated target markets and proposed strategic plan to reach these local and national markets.

Fenice Event Planning Winter Park, FL
Jan 2011 Jun 2011
Intern/Consultant

Participated in bridal shows, client meetings, and vendor qualifications to ensure successful events.

Professional Development and Awards

Universal Orlando Resort Bravo Award Winner




Oct 2013

Recognized as the divisional team member of the month for my commitment to guest services, project management,
reliability, dedication to company values and ability to introduce positive change in my department.
Universal Orlando Resort Entertainment Event Mentoring Program
Mar Oct 2013
Universal Orlando Resort 2012 Team Member Satisfaction Award
Jan 2013

Recognized by upper management for making the largest impact on overall Team Member satisfaction in 2012
based on Team Member Satisfaction Survey.
Rosen College of Hospitality Management The Presidents List
Spring 2009 2012
Kappa Delta Sorority Vice President of Operations
2010 2011

Education

University of Central Florida Rosen College of Hospitality Management

May 2012
Bachelor of Science in Event Management
Minor: Hospitality Management

International Events in Europe Study Abroad Rosen College of Hospitality Management Summer 2011

Technical Proficiency

Apple; Windows XP; MS Office Suite; Microsoft Outlook; Adobe Photoshop; Meeting Matrix; PeopleSoft; Kronos