JOEY ARTEAGA

Joey.arteaga13@gmail.com | http://joeyarteaga.weebly.com

Education
Florida Southern College, Lakeland, Florida August 2013 - May 2017
Bachelor of Science in Business Administration, minor in Graphic Design

Professional Experience
Walt Disney World, Orlando, Florida
Animal Kingdom Lodge, Boma Restaurant/Private Dining June 2017 – Present
Restaurant Guest Experience Manager
• Lead over 120 Cast Members while mastering the Disney Service Basics to reach revenues of over $50,000 daily
• Creation and maintaining of processes and procedures for Walt Disney World’s #1 buffet restaurant
• Create customer value and ensure legendary Disney guest service, recovery and support for Cast Members
• Develop training materials to support ongoing business initiatives and employee engagement
• Handled HR concerns abiding by company policy and union agreement
• Successfully executed both small and large events utilizing BEOs, increasing daily sales by 10-30%
Magic Kingdom, Be Our Guest Restaurant January - August 2015
Food & Beverage Host / Disney College Program
• Responsible for greeting, assisting, and attending up to 3,000 guests daily
• Contributed daily to the thriving operation of the first dual operating restaurant utilizing technology with Quick Service at
breakfast and lunch, and Disney’s largest a la carte restaurant at dinner
• Observed all surroundings closely to enhance guest experiences according to the Disney Quality Standards of Safety,
Courtesy, Show, and Efficiency
• Proven ability to adapt and overcome challenges by partnering with leadership to provide immediate guest service
recovery on a daily basis
Lambda Chi Alpha Fraternity, Indianapolis, Indiana August 2016 - 2017
Grand High Psi / Student Advisory Committee
• Represented over 11,000 undergraduates as a director on the board of a six million dollar non-profit organization.
• Communicated as a liaison between the International Headquarters and undergraduate chapters in Florida
• Executed excellent interpersonal skills to undergraduates and alumni, respecting others opinions

Florida Southern College, Lakeland, Florida January - May 2017

Admissions Counselor Assistant / Admissions Office
• Collaborated and supported twenty-five student leaders in a the roll-out of a new leadership program that complemented
the university’s visitation program for prospective students
• Generated appealing content and communications for special events and social media
• Fostered relationships with prospective students and families during campus tours

Additional Experience
Florida Southern College, Lakeland, Florida Universal Studios Hollywood, Hollywood, California
• Resident Advisor, Fall 2014 • Food Stand Attendant, Summer 2013
• Orientation Leader, 2015-2016
Proficiencies
• Spanish, CPR Certified, Microsoft Word, Excel, PowerPoint, Apple Keynote
• Adobe Photoshop, InDesign, Illustrator, Premiere, Dreamweaver and Muse
• Food Safety Manager Certification, Al La Carte, Dinetime, MATRA, GEMs, Workbrain, Framework

Campus Activities and Leadership

Student Government Association, 2013-2017
Executive Vice-President / Secretary / Senator
• Oversaw over one-hundred student organizations
• Partnered with school administrators on initiatives
• Facilitated leadership training workshops
Enactus, Fall 2016- 2017
Executive Council/ Vice President of Marketing
• Designed advertisements and created press releases
• Developed annual report and visual presentation for
r regional and national competition