FRANK BURGESS

EXPERIENCE
Disneyland® Resort 2010-Present
Stage Manager 2015-Present
Guest Relations, Main Street Attractions, Guest Show Operations, Fantasyland Attractions,
and Tomorrowland Food & Beverage
 Training Manager for Disneyland® Park Guest Relations
 Quickly adapt to new areas and line of businesses to provide needed support to Cast
and area Leaders
 Partnered with multiple lines of business throughout the Resort for a better Guest
and Cast experience
 Able to think strategically through a very fast paced environment with an ability to
maintain composure under pressure
 Identified opportunities for leadership discussion and development with area Leads
Attractions Working Lead 2011-2015
Hollywood Land Attractions A Lead
 Focused on changing and creating culture at Olaf’s Snow Fest, Red Car Trolley, and
The Twilight Zone Tower of Terror
 Teamed up with various lines of business to promote a neighborhood environment
Frozen Fun Project Lead
 Maintained confidentiality due to the high profile nature of the offering while
coordinated new offerings and experiences
 Created new Operating and Training Guides
Disney Animation and Disney Junior: Live on Stage! Core Lead
 Supported Turtle Talk with Crush during expansion to Children’s Hospital of Orange
County
 Launched the re-opening of Disney Junior: Live on Stage!
Red Car Trolley Test and Adjust/Opening Leadership Team
 Partnered with Maintenance, Entertainment, and Walt Disney Imagineering
 Collaborated with team to create a culture of excellence and service within the
attraction
Country Inn & Suites, Mesa, Arizona 2008-2010
Guest Service Representative
 Set-up reservations and oversaw check in and out process
 Processed Guest payment via credit cards or cash

EDUCATION
Arizona State University, Organizational Leadership 2018

SKILLS
Fluent in Spanish, Microsoft Office, SharePoint, Confluence, GEMS, CDS, Maximo, MAGIC, Galaxy and
Opera reservation and billing system