PROFILE

S H A N N O N S C H M A L Z
Skilled International Business and Financial Management
student from Drake University, with experience increasing work
INT. BUSINESS & MANAGEMENT
process efficiency and developing meaningful relationships. I
am excited to enter the Banking Industry today, and have the
920 858 5305 Shannon Schmalz opportunity to grow and expand my knowledge of the
technology that allows banks to strengthen their communitites
Shannon.schmalz@drake.edu Des Moines, IA
everyday. Professional references are available upon request.

EDUCATION PROFESSIONAL EXPERIENCE

Drake University
Customer Service Representative Northwest Bank | 2016 – Present
Des Moines, IA
2014 - 2018 Responsible for operational processes on behalf of customer transactions as well
as managing independent client needs. Actively participated in sales promotions
Appleton North High School
and completed trainings surrounding Bank Secrecy Act, Office of Foreign Asset
Appleton, WI
2010 - 2014 Control, etc,.
 Delivered exceptional customer service by solving customer problems
SKILLS independently and efficiently
// PROFESSIONAL  Provided support to retail banekrs
Team Building  Enhanced and created long-term customer relationships
Public Speaking
Spanish Proficiency Membership & Communications Team American Bankers Ass. | 2016 – 2017
Customer Service Led an intern task force team to help alleviate the connection gap between
Problem Solving Bankers and Millenials while also facilitating and creating new relationships
between Bankers across the U.S. and the ABA.
// TECHNICAL
 Assisted in the design of the Regional Director Web Pages
Microsoft Suite
 Hosted Webinars for ABA members and potential new members
Bloomberg  Coordinated meetings for bankers from across the country with regulatory
Fiserv agencies
Integrated Teller
Tableau Customer Service Representative East Wisconsin Savings Bank | 2012 – 2016
ARCA Exhibited computer proficiency in completing customer financial dealings while
entrusted with sensitive member and bank information.
INT. EXPERIENCE
 Volunteered to take on extra projects to maintain branch organization
Mexico and appearance
January 2018  Interpreted member documents
Argentina Business Program
Spring 2016
Europe
EXTRA CURRICULAR ACTIVITIES
May 2015
Spain
May 2013 Committee Member Alpha Phi Red Dress Gala | Fall 2014 – Spring 2017
 Assisted in acquiring financial donations
INTERESTS  Created promotions of the event for family of the sorority members
 Helped to organize beverage and food options for over 300 guests
Travelling
Outdoor Activities
Committee Member Housing Up | Summer 2017
Reading
 Led a group of interns to acquire over 300 backpacks
Volunteering  Brought an organization together behind a local society in need
Spanish  Collected financial donations totaling over $700