Net Safety Monitoring Inc.

2721 Hopewell Place NE

Calgary, Alberta, Canada
Phone: +1 403 219-0688
Fax: +1 403 219-0694

March 25, 2015

Attention:

Plant/Production Safety Officer

IMPORTANT PRODUCT SAFETY NOTIFICATION

Reference Number 201503172
This letter is to notify affected customers of a potential safety concern involving:

ST1300 Millennium Sulfur Dioxide (SO2) Electrochemical Sensor

Our records indicate you received the product affected by this notification as identified in
Appendix A. Please forward to all appropriate individuals immediately. Failure to take
action could result in a loss of process control, property damage, serious personal injury or
death. If you resold or transferred any of the affected products in question, please immediately
forward this important Product Safety Notification to the eventual user so they can take
appropriate action.

>>PLEASE READ CAREFULLY <<

Overview
Net Safety Monitoring Inc. has identified a potential safety concern affecting the operation of the
ST1300 Millennium SO2 sensor. The transmitter models affected are MLP-A-ST1300-20, MLPAR-ST1300-20, MLP-A-ST1300-20-SS, MLP-AR-ST1300-20-SS, MLP-A-ST1300-20-SEP,
MLP-AR-ST1300-20-SEP, MLP-A-ST1300-20-SEP-SS, MLP-AR-ST1300-20-SEP-SS, MLPA-ST1300-100, MLP-AR-ST1300-100, MLP-A-ST1300-100-SS, MLP-AR-ST1300-100-SS,
MLP-A-ST1300-100-SEP, MLP-AR-ST1300-100-SEP, MLP-A-ST1300-100-SEP-SS, MLPAR-ST1300-100-SEP-SS, MLP-A-ST1300-500, MLP-AR-ST1300-500, MLP-A-ST1300-500SS, MLP-AR-ST1300-500-SS, MLP-A-ST1300-500-SEP, MLP-AR-ST1300-500-SEP, MLP-AST1300-500-SEP-SS, MLP-AR-ST1300-500-SEP-SS. Also in scope are the sensor models
SO2-20, SO2-100, ST1300-20, ST1300-100, and ST1300-500.
The concern is poor accuracy across the temperature range of the sensor. When exposed to gas
concentrations, the sensor may not be able to maintain adequate accuracy levels relevant for
alarm setting.
Since the identification of this issue, Net Safety has discontinued this product from its product
offering.

Potential Effect
When exposed to sulfur dioxide gas, the ST1300 sensor may report a gas concentration reading
that is less than the actual gas concentration. Depending on alarm levels at which the instrument
is set, the detector may fail to alarm on exposure to a dangerous level of target gas.

IMPORTANT: The products are used in many unique applications; each user must determine
the effect of this issue with respect to their application and act accordingly.

How to Determine if You Are Affected

Appendix A contains a list showing the sensors provided to you that may be impacted by this
situation.
Final Action
Due to the nature of the failure mechanism, Net Safety recommends that the sensor be taken out
of service and replaced with a comparable product. Net Safety will provide full credit for the
initial purchase of the ST1300 Millennium SO2 sensor and associated transmitter.
Please work with your local Emerson Process Management sales and service personnel to
develop and implement a corrective action plan that best serves your needs.

Net Safety Monitoring Inc.

2721 Hopewell Place NE
Calgary, Alberta, Canada
Phone: +1 403 219-0688
Fax: +1 403 219-0694

Contact Information
Please contact your local Net Safety Monitoring/Emerson Process Management sales
representative or Net Safety Monitoring directly, with any questions regarding this notification
or technical support. For additional assistance, please contact Net Safety Monitoring by any of
the methods below:
1. Net Safety Monitoring Customer Care
1-866-347-3427 (8:00 am to 5:00 pm MST)
2. Email to Net Safety Monitoring
Safety.CSC@Emerson.com
We apologize for any inconvenience this situation may cause you or your organization. Net
Safety is committed to delivering instrumentation solutions of the highest quality and reliability.
We have strict processes in place to ensure all products shipped from our global facilities meet
our published specifications. Notifying you of a potential product nonconformance is a required
part of our quality process to help you ensure the safe and reliable operation of your facility.
Thank you for your attention to this important matter and for allowing us to serve you now and
in the future.
If you have any questions, or require additional information, please do not hesitate to contact
Emerson by any of the methods listed above.
Sincerely,

Lara Kauchak
General Manager
Net Safety Monitoring, Inc.
Enclosures:
Appendix A Affected Units