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communication process
Figure 1.1
Linear Model of
Communication
Sender:the message creator.
Encoding:the process of putting thoughts into messages
through the creation of content and symbols.
Decoding:the process of interpreting and assigning
meaning to a message.
Message:the transmitted information.
Channel:the medium through which the message passes.
Receiver:the target of the sender and collector of the
message.
Noise:those distractions which interfere with the
transmission of the message.
The Model
Communication Process
Clarity of ideas
Putting ideas in suitable form
Appropriate communication
Message gets to the receiver
Decoding
feedback
FIDO Principle
Frequency: message repeated more
likely it is to be remembered
Intensity: Vivid, Enthusiastic, positive
communication
Duration: short and pointed
messages
Over Again: frequent repetition
INFORMATION
RICHNESS
DATA CAPACITY
FACE TO FACE
DISCUSSION
HIGHEST
LOWEST
TELEPHONE
HIGH
LOW
ELECTRONIC
MAIL
MODERATE
MODERATE
INDIVIDUAIZED
LETTER
MODERATE
MODERATE
MEMO
MODERATE
MODERATE
FORMAL
REPORT
LOW
HIGH
BULLETIN
LOW
HIGH
Barriers to communication
Noise
Feedback
Media selection
Physical barriers(Distance, time)
Personal barriers(Attitude of superior,
lack of confidence in subordinates,
filtering of inf.)
Cultural barriers
Information overload