Lets talk

something..

Presented by: Ms.Everil Fernandes

MBA
Sahyadri college of engineering & Management,
Adyar,Mangalore
C
o
n
v
e
r
S
a
t
I
o
n
 You
Can You
Do Are
Charles J Margerison- It The
man best
“Conversation control does not
mean that you can control
someone’s conversation. What it
does mean is that with practice
you can control your own
conversation, and in time be able
to influence others and encourage
them to respond in a positive and
relevant way”
 skills of listening and talking in a positive and
meaningful way at an appropriate time.
 techniques of changing the direction of conversation
smoothly.
Carry on – conclude our conversation effectively.
Resulting in satisfaction and mutual understanding and
agreement.
 How to buy or sell
 How to negotiate
 How to interview
 How to participate in meetings
 How to disagree without being rude
 How to protest without offending
 How to compliment /Praise
 How to respond to personal criticism

…..how we listen and talk in such

situation shows how far we are able to
exercise conversation control.
Ability to notice Cues and clues
Recognizing “cues” and “clues”
Interpreting signs and signals
Parallel conversation
Sequential conversation
Reflection and empathy
Sense of time and skill
 Negotia
Meetings tions
The throug
Agend
procedu h
a as a
re c.c
contro
l

To be Conversati
assertive onal attack
without &
being controlled
aggressive response
Conclusion
?
 Thank you
for your
patient
listening!!!