SOFT SKILLS

META COMMUNICATION
PROBLEM SOLVING SKILL

Instructor:
ANISA-TUL-MEHDI
OVER VIEW

What are soft skills ?

kinds of soft skills
 Problem Solving Skills
 Meta communication
 Soft skills are personality traits and behaviors. Unlike technical skills or “hard” skills, soft skills are not about the
knowledge you possess but rather the behaviors you display in different situations.
 Problem-solving
 Effective communication skills
 Self-direction
 Drive
 Adaptability/Flexibility
 Leadership
WHAT ARE PROBLEM-SOLVING SKILLS?

 Problem-solving skills help you determine the source of a problem and find an effective solution. Although
problem-solving is often identified as its own separate skill, there are other related skills that contribute to this
ability.
WHY WE NEED PROBLEM SOLVING SKILLS?

 Problem-solving skills are important in every career at every level. As a result, effective problem solving may also
require industry or job-specific technical skills.
 For example, a registered nurse will need active listening and communication skills when interacting with patients
but will also need effective technical knowledge related to diseases and medications. In many cases, a nurse will
need to know when to consult a doctor regarding a patient’s medical needs as part of the solution.
KEY SKILLS IN PROBLEM SOLVING

 Research
 Analysis
 Communication
 Dependability
 Decision making
RESEARCH

 Researching is an essential skill related to problem-solving. As a problem solver, you need to be able to identify
the cause of the issue and understand it fully. You can begin to gather more information about a problem by
brainstorming with other team members, consulting more experienced colleagues or acquiring knowledge through
online research or courses.
 Picking out good university , ranking, courses offered, schedule
ANALYSIS

 The first step to solving any problem to analyze the situation. Your analytical skills will help you understand
problems and effectively develop solutions. You will also need analytical skills during research to help distinguish
between effective and ineffective solutions.
 Situation: searching for a job
 How to find jobs?
 Sources to be informed about the job
DECISION-MAKING

 Ultimately, you will need to make a decision about how to solve problems that arise. At times (and with industry
experience), you may be able to make a decision quickly. Solid research and analytical skills can help those who
have less experience in their field. There may also be times when it is appropriate to take some time to craft a
solution or escalate the issue to someone more capable of solving it.
 Scenario: got admission in two versities but you reject one and select other based on your previous research
COMMUNICATION

 When identifying possible solutions, you will need to know how to communicate the problem to others. You will
also need to know what communication channels are the most appropriate when seeking assistance. Once you find
a solution, communicating it clearly will help reduce any confusion and make implementing a solution easier.
 Discussion with friends/parents/ mentor etc.
DEPENDABILITY

 Dependability is one of the most important skills for problem-solvers. Solving problems in a timely manner is
essential. Employers highly value individuals they can trust to both identify and then implement solutions as fast
and effectively as possible.
 Communication
Analysis
Dependability

Decision
Research
Making
ACTIVITY
SURVIVOR SCENARIO!

  you and your class fellow got stranded on an island

 knowing that help will not arrive for three days, all of you have a limited amount of food and water and
must create shelter from items around the island.
 You have water for one day for maximum 10 people and total 20 people are there, how would you adjust
it?
 You are left with one day food only, how would distribute it?
 What things are needed to create a shelter?
META COMMUNICATION
TALKING ABOUT TALKING!
SO WHAT META COMMUNICATION REALLY IS?

 Meta : beyond a word from Greek origin which means which means ‘across’ or ‘after’.
 Meta communication: something beyond communication
 Words have a specific meanings but they change their meaning depending upon the context, speaker’s temper and
the meaning the speaker has in a particular word.
LET’S TRY!

 You are frequently absent

 Don’t be absent tomorrow!
 I'm reprehending you orally for being absent sever
 Our stocks do not stay long in our stores.
times
 The officer starts to dial a number while an employee  We sell quality items
is talking
 You may go now! We are done with our conversation
 If a waiter offers a menu card with out asking?
 This is not a waiting area, it is for dinning customers
SILENCE A FORM OF COMMUNICATION

 When words can not express every thing, your

gesture does
 Silence is loud!
WHAT DOES SILENCE SIGNIFY??

 Hostility and disagreement

 Respect, honor
 Contemplation
 Intentional Rudeness
 Empathy
 Giving listening space
SILENCE AS ANGER

 Eye brow pulled down together

 Wide open glaring eyes
 Upper eyelids raised in a stare
HOW ‘SILENCE’ CAN EXPRESS RESPECT?

 Being a good listener

 Accepting others opinion
 Not interrupting while someone is making a point
during conversation
SILENCE AND EMPATHY

 Being a good listener shows empathy

 Accepting the speakers problems and his opinion
 Maintaining eye contact
SILENCE AS GUILT?

 Avoiding eye contact

 Avoiding some questions
 An act of silence makes the speaker realize that the
listener accept his mistake
SILENCE AS ARROGANCE

 Not paying attention to what some one is saying

 Not talking and showing a pessimist attitude shows a
mark of rudeness