ASSESSMENT

OF
COMMUNICATION SKILL

By: Aparna Tiwari

 What is Communication?

Communication is the art of transmitting Information ,

Ideas, Attitudes from one person to another.

Written Word Spoken Word Body Language Visual Images

The Communication Process

Medium

SENDER RECEIVER
(encodes) (decodes)

Feedback/Response
 ASSESSMENT

 Assessment means Judgment.

 The act of judging or assessing

Communication skills of an
individual, is assessing
communication skills.
 OBJETIVES

 Define and understand communication

and the communication process.

 List and overcome the filters/barriers in a

communication process.

 Practice active listening.

 Tips to improve verbal and non verbal

communication.
How to assess COMMUNICATION

 Communication Techniques

 Listening

 Spiking & Listening

 Spiking & writing

Key Points
 Speaking
- Know what you want to say
- Control Fear
- Thinking Before you Talk
- Believe in your message
- Repeat Major Points
- Find out what your listener wants
 Techniques
- Use Humor
- Define Acronyms
- Increase your vocabulary
- Make Eye Contact
- Eliminate Audible Pauses
- Gestures
- Vary Your Volume
 Attitude
- Eliminate Negative Feelings
- Take Responsibility
- Respect the other person’s point of
view
- Be Respective to New Ideas
- Be Flexible & Linkable.
 Behavioral
- Good Manners
- Avoid Words That Hurts
- Change Aggressive Behavior
- Handle Disagreements With Tact
- Present a Good personal image
 METHODS
 Use simple words and phrases that are understood by
every body.
 Increase your knowledge on all subjects you are
required to speak.
 Speak clearly and audibly.
 Check twice with the listener whether you have been
understood accurately or not
 In case of an interruption, always do a little recap of
what has been already said.
 Always pay undivided attention to the speaker while
listening.
 While listening, always make notes of important
points.
 Always ask for clarification if you have failed to grasp
other’s point of view.
 Repeat what the speaker has said to check whether
you have understood accurately.
 NEEDS FOR ASSESSMENT

 To make communication precise.

 To make communication accurate.
 To provide proper information to
business stack holders.
 Properly assessed information is
accurate, hence forth leads to
better business decisions.
 EXAMPLE

IT

Administrative Business Stack Holders

Management
Department

The Flow of accurate information, leads to better business decisions.

 Success for YOU…

….in the new global and diverse

workplace requires excellent
communication skills!