Q1:- Difference between hearing and listening?

Ans:- “Hearing is through ears but Listening is through the mind”.

BASIS FOR
HEARING LISTENING
COMPARISON

Meaning Hearing refers to one's Listening is something done

ability to perceive consciously, that involve the
sounds, by receiving analysis and understanding
vibrations through ears. of the sounds you hear.

What is it? An ability A skill

Nature Primary and continuous Secondary and temporary

Act Physiological Psychological

Involves Receipt of message Interpretation of the message

through ears. received by ears.

Process Passive bodily process Active mental process

Occurs at Subconscious level Conscious level

Use of senses Only one More than one

Reason We are neither aware We listen to acquire

nor we have any control knowledge and receive
over the sounds we hear. information.

Concentration Not required Required

Hearing is the process known for a person just catches the different sounds in his head and does
not attentively participate in the communication.
Listening on the other hand is the ability of the person to fetch the sounds and interpret these
sounds according to the needs of the receiver and also listening involves the usage of the brain
muscles to fetch the data from the code or encrypted message. One is to understand what one hears.
Listening attentively as well as assimilating the information is very important for effective
communication. The way one listens reveals ones attitude. Listener's response to the message
(interest, empathy, boredom etc.) is communicated through the act of listening..

Q2:- What are the 7c’s of communication ?

Ans:- Communication is defined as the imparting or exchanging of information by writing,

speaking, reading or using an other medium. The successful conveying or sharing of ideas or
feelings. Communication is always a two- way medium i.e a sender and a receiver is always
required for the communication

The 7’c of communication, also known as the seven principles of communication are as useful
way to ensure good and business communication, the 7’c of effective communication provide a
useful checklist as a result of which both written and verbal communication pass off in a clear ,
plain, target group-oriented and well structured manner.

 Completeness:- certain coding and certain meaning in it which will be understandable by the
receiver.This indicates you have to offer all of the essential statistics required to complete your
message which means all the records and all the details. Secondly in case you are replying to
a message make sure that you solve all questions requested inside the request or message that
you are replying to, in the last give a little something extra to the reader as this extra
information might help the reader but only when desirable, be careful not to put in too much
extra information.
.

 Concreteness :- Communicating concretely means being specific and definite rather than
vague and general. Be precise about your data. The ideas in your message should be well
established. It means you should be sure of what you are communicating not unsure or
indefinite.try to use energetic voice in preference to passive voice in your message.

 Courtesy :- In order to considering the feelings and points of view of the target group, it is
also important to approach the audience in a friendly and courteous manner. Use of term
that show respect for receiver contribute towards effective communication.
  Correctness :- A correct use of language has a preference. In a written business
communication grammatical errors must be avoided and stylistic lapses or a wrong use of
verbs are not sufficient either in verbal communication.

 Clarity :- Clear or plain language is characterized by explicitness, short sentences and

concrete words. Fuzzy language is absolutely forbidden, as are formal language and cliché
expressions.

 Consideration :- This means preparing every message keeping the receiver’s in mind; try to
put yourself in reader’s place. You are foremost aware of their desires, problems,
circumstances, emotions and probable to your request, then prepare your message. This
thoughtful consideration is also called “you attitude”. There are three specific ways to
consider your receiver’s are:

 Emphasis on “You” in place of “I” or “We”


 Be sure benefits are prominent

 Consciously use positive information

 Conciseness :- Conciseness means to deliver your message in the least possible words,
meaning in a nut shell. While following conciseness do not in any case sacrifice the other
principles of communication. To write your message concise comply these guidelines:

 Discard prolonged expressions


 Only add relevant facts

 Avoid pointless repetition

This means do not use lengthy sentences wherein short sentences can suffice, secondly do not
mention any extra information in your message and in the last do not repeat things which the reader
already knows or have already been stated.

Q.3: How many types of communication are there ?Explain any two.
Ans. There are four types of communication.
i. Verbal communication.
ii. Non-verbal communication.
 iii. Written communication.
iv. Visual communication.
 VERBAL COMMUNICATION: Verbal communication is a type of communication where
the information flows through verbal medium like words, speeches, presentations etc. In
verbal communication the sender shares his/her thoughts in the form of words. In
organizations, individuals communicate verbally among each other in the form of
dialogues, speech, presentations, discussions to name a few. The tone of the speaker, the
pitch and the quality of words play a crucial role in verbal communication. The speaker
has to be loud and clear and the content has to be properly defined. Haphazard and
unorganized thoughts only lead to confusions and misunderstandings among individuals.
In verbal communication, an individual must understand the importance of words and how
to put them across.

 While speaking the pitch ought to be high and clear for everyone to understand and the
content must be designed keeping the target audience in mind. In verbal communication it
is the responsibility of the sender to cross check with the receiver whether he has
downloaded the correct information or not and the sender must give the required response.
 NON-VERBAL COMMUNICATION:-. Verbal communication is a type of
communication where the information flows through verbal medium like words,
speeches, presentations etc. In verbal communication the sender shares his/her thoughts
in the form of words. In organizations, individuals communicate verbally among each
other in the form of dialogues, speech, presentations, discussions to name a few. The
tone of the speaker, the pitch and the quality of words play a crucial role in verbal
communication. The speaker has to be loud and clear and the content has to be properly
defined. Haphazard and unorganized thoughts only lead to confusions and
misunderstandings among individuals. In verbal communication, an individual must
understand the importance of words and how to put them across.

 While speaking the pitch ought to be high and clear for everyone to understand and the
content must be designed keeping the target audience in mind. In verbal communication
it is the responsibility of the sender to cross check with the receiver whether he has
downloaded the correct information or not and the sender must give the required
response.

Q4:- Write a paragraph on ‘management is nothing more than motivating people’

Ans:- “Management is nothing more than motivating other people”

Management is all about leadership and handling the workers which include the supervision of
the employees. Only through supervision the managers understand that the workers are productive
or not. An organization can not effectively work without any supervisor or without Management’s
direction. In order to keep the workers productive the supervisor or the managers try to boost their
morale. Sometimes, the workers are frustrated with the work or with the co-workers then the
management plays a vital role in motivating the workers towards their main goal or towards their
productivity. Managers have to provide some incentives or bonuses to the workers so that they can
perform to the fullest. Fro this we can conclude that the management is nothing more than
motivating people.