Professional Documents
Culture Documents
Public Speaking
By:
Algene Malte-De Guzman, OTMT, CTA
Foundations
What is communication?
A dynamic, ongoing, transactional process
Whereby people create shared meaning
Through the sending and receiving of messages
Via socially shared codes
Key concepts
Speaker, message, channel, receiver, feedback,
noise, context
Functions of Communication
Basic function is to achieve
understanding or shared meaning.
Other functions:
Inform
Persuade
Entertain
Manage relationships
Goals of Communication
The three big Is:
Identity
Instrumental
Interpersonal
Communication Barriers
Physical - environment; anything
processed by the senses
Psychological – attitudes, emotions,
feelings, expectations, and biases.
Semantic – difference in the interpretation
of meaning
Language – difference in language hinders
communication.
Vocal Components of Speech
Pacing – the proper use of rhythm and
intonation. Refers to the speed of
delivery.
Intonation – tone of the voice is used to
set the mood of the conversation
Timing – probing enough time for
response and feedback
Relevance – applicability; words and actions
are suited for the situation
Pausing – giving a stop or half stop to allow
the listener to understand, absorb, and
respond during the communication process.
Pitch – highness or lowness of voice;
determining the emotions being invested in
the words uttered.
Clarity – conveying clear ideas through
proper pronunciation and enunciation of
words.
Credibility – speaking with a feeling of
authority
Humor – a powerful tool in rapport
building, but needs to be used sparingly.
Nonverbal Components
Posture – stance becomes an indicator
of inner thoughts and feelings
Personal appearance – we are what we
wear; as professionals, one strong
strategy to market ourselves is through
our choice of clothing and accessories.
Gestures – body language.
Facial expressions – conveys inner and
controlled emotions and feelings.
Paralinguistic techniques – the
spontaneous usage of intonation, pitch
level, or tempo reveals inner thoughts
and feelings.
Conversation vs. Public Speaking
Key Differences
Public speaking:
is more highly structured
requires more formal language
requires a different method of delivery
Key Similarities
Similar goals (inform, persuade, entertain)
Similar skills (logic, tailoring message, storytelling,
adapting to feedback)
Stage Fright
Be assured that it is completely normal!
Tips:
Think positively
Be at your best when you have to speak
Concentrate on sending your message rather than
your nervousness
Take a few deep breaths before starting to speak
Pay special attention to your introduction
Make eye contact with audience members
Use well designed/chosen visual aids
Impromptu Speaking
Impromptu speeches are presented with little or
no preparation.
4 steps to organize your thoughts quickly:
State the point/question to which you are
responding.
State the point you want to make.
Use whatever support you have (examples, statistics,
or testimony).
Summarize your point.
Suggestions for Impromptus
Quickly jot down a brief outline.
Try to remain calm and assured.
Audience members cannot tell how nervous you are.
Making a speech is not a catastrophe.
Maintain strong eye contact with the audience.
Concentrate on speaking at a clear, deliberate
pace.
Use signposts (“first”, “second”, etc. to help the
audience track of your ideas).