Pre Intermediate 4

Analysis - letter of complaint

Which is more appropriate?

Letter 1

Letter 2

Why?

Look at the letters and match the following heading to the

paragraphs:
Paragraph 1

a. Suggest what should be done

Paragraph 2

b. state reasons for writing

Paragraph 3

c. state what you did

Paragraph 4

d. state complaint(s) in detail

These are extra expressions. Where in the letter should they be? Tick
the correct box.
Paragraph
1
1. I am writing to express
my dissatisfaction with the
quality of the service
provided by your centre.
2. I demand an immediate
replacement or a full
refund, or I shall be forced
to take the matter further.
3. I spoke to the teacher
about it, but he refused to
explain the grammar point
again.
4. I would appreciate if the
broken chairs could be
replaced as soon as
possible.

Paragraph
2

Paragraph
3

Paragrap
h4

Pre Intermediate 4
Analysis - letter of complaint

Read the following sentences and match words in bold to the correct
definition.
1. To begin with, in your brochure it stated that there would be no more
than eighteen students in one class.
2. However, there are twenty students in my sons class.
3. Moreover, the classroom facilities are in a neglected condition.
4. To sum up, the low quality of the course does not correspond to the
standard you promised in your advertisement.
a. to give more reasons for your argument
b. to start presenting ideas.
c. to summarise the content of the letter.
d. to contradict two ideas.

Fill in the gaps with the correct linker (to begin with however
moreover to sum up)
1. I was told I had to register before I join a course. ____________________,
when I went to the centre, the customer services representative told me
it was not important.
2. I have a lot of problems with my book. ____________________, the page
numbers are missing. _________________________, the copy I received is old
and looks like it has been used before.
3. ____________________, this has been a terrible experience for me and I