Soal

1. Perhatikan laporan di bawah ini. / Please look at the report below

Introduction
The human resources manager requested this report to examine the high turnover rate of
employees at ABC Corporation. The information in this report was gathered by members of
the human resources department over three months. The five-member team analyzed
administration records and working conditions, as well as interviewed staff. In this report,
recommendations are made to minimize the high turnover rate among the staff working at
ABC Corporation.
Background
ABC Corporation has been operating for 10 years. It employs 250 people, with most of the
employees tasked with processing fees for insurance clients. Despite operating in a region
with substantial unemployment, the annual turnover has been between 50 to 55% every year.
Findings
The most significant issue found by the HR team when interviewing staff was the lack of
support to new mothers who require child care services to be able to come to work.
Employees mentioned their frustration at not having an in-house child care system that could
help them continue working.
Another issue mentioned by the staff was the lack of communication between
employees and upper management. They expressed their concerns about receiving
inconsistent and late instructions. They shared how they didn't know the main business
objectives which led them to lose interest in the company and their jobs.

Identifikasi bagian laporan yang ditandai oleh nomor 1-3.

 Please identify the part of the report numbered 1-3
Jawab:
1) describe the form of a written report made by the team to the manager consisting of the
title, introduction, background or opening, the main part of the report namely the findings
of the problem
2) provide conclusions on the problems found based on the results of the report, namely,
there were 2 problems found 3.
3) provide recommendations for handling problems, namely there are 2 solutions or
recommendations offered for follow-up

2. Perhatikan surat di bawah ini. / Please look at the letter below

Identifikasi 3 (tiga) kesalahan pada surat di atas.

Please identify 3 (three) errors in the letter above.
Jawab:
There are 3 errors in writing this letter, namely:
1) the structure of the letter is not formal, because it is based on the form of a formal letter,
after the recipient is followed by a reference, then the date. but the letter reverses the
structure of the letter to a later date of the recipient.
 2) wrong in using the final compliment. should use the word "yours sincerely". not "yours
truly".
3) does not provide an attachment to the warranty document for the tool purchased. should
write "enc" or "encl" under the signature block

3. Anda baru saja membeli mainan jigsaw puzzle anak secara online dan produknya tidak
lengkap. Tulislah sebuah surat singkat yang menyatakan kekecewaan Anda dan bahwa Anda
meminta produk pengganti atau pengiriman susulan untuk bagian yang hilang.
You purchased a jigsaw puzzle online and the pieces are incomplete. Please write a letter
that explains your disappointment and you would like to get a replacement or to get the
missing part shipped to you
Jawab:
Dear seller,
I ordered a jigsaw puzzle from your online Store and paid them at the same day.
This was not the first time I bought Toys from Online Store, but it was the first time from
your Store. I learned that your Store is quite well-known and has a high rating.
But when the jigsaw puzzle finally arrived this morning, I was very disappointed to see that
the pieces are incomplete.
I don't understand how a reputable shop like yours could jigsaw puzzle with the pieces are
incomplete. I don't think you did it intentionally, but I am quite disappointed about this
carelessness.
I want a replacement of these Jigsaw Puzzle immediately. If you cannot send me the
replacements please arrange refund of the money I have paid, immediately.
I hope I will receive your reply as soon as possible.
Regards,
Me

4. Anda baru saja menikah dan mendapatkan hadiah berupa voucher menginap di hotel dari
sahabat Anda, Emma. Tulislah sebuah email ucapan terima kasih terkait pemberian hadiah
tersebut.
You just got married and your best friend Emma gave you a hotel gift voucher as a wedding
gift. Write a thanking email about the gift
Jawab:
To Emma
Hi My Friend
Ihave Received the voucher to stay at hotel you gave, Thank Gave, Thank You Emma This
Is The wedding gift I have received
From Your Best Friend