MKWI4201-1

NASKAH TUGAS MATA KULIAH

UNIVERSITAS TERBUKA
SEMESTER: 2021/22.2 (2022.1)

Fakultas : FKIP/Fakultas Keguruan dan Ilmu Pendidikan

Kode/Nama MK : MKWI4201/Bahasa Inggris
Tugas :2

No. Soal
1 Perhatikan laporan di bawah ini. / Please look at the report below.

1 REPORT ON HIGH EMPLOYEE TURNOVER RATES AT ABC CORPORATION

Submitted January 3, 2022

Introduction
The human resources manager requested this report to examine the high turnover rate of employees at
ABC Corporation. The information in this report was gathered by members of the human resources
department over three months. The five-member team analyzed administration records and working
conditions, as well as interviewed staff. In this report, recommendations are made to minimize the high
turnover rate among the staff working at ABC Corporation.

Background
ABC Corporation has been operating for 10 years. It employs 250 people, with most of the employees
tasked with processing fees for insurance clients. Despite operating in a region with substantial
unemployment, the annual turnover has been between 50 to 55% every year.

Findings
The most significant issue found by the HR team when interviewing staff was the lack of support to new
mothers who require child care services to be able to come to work. Employees mentioned their frustration
at not having an in-house child care system that could help them continue working.
Another issue mentioned by the staff was the lack of communication between employees and
upper management. They expressed their concerns about receiving inconsistent and late instructions.
They shared how they didn't know the main business objectives which led them to lose interest in the
company and their jobs.

2 2……………
The main issues that we found were as follows:
1. Lack of support to new mothers in regards to childcare
2. Lack of communication between the staff and upper management

3 3……………
To address these two main issues, we recommend the following steps be taken:
1. An in-house childcare center can be established at minimal cost to ABC Corporation,
encouraging mothers to return to work.
2. Each department should choose an employee ambassador to represent the interests of staff
in management meetings. This ambassador can express concerns and relay outcomes to their
teams to increase engagement..

1 dari 3
 MKWI4201-1

Pertanyaan / Questions

Identifikasi bagian laporan yang ditandai oleh nomor 1-3.

Please identify the part of the report numbered 1-3.

2 Perhatikan surat di bawah ini. / Please look at the letter below.

Bonnie Dixon
123 Mission Hills
Houston, TX

11 February 2021

Travis Barnes
Customer Service Manager
Airpod Electronics Ltd.
789 East Riverside
Austin, TX

Dear Ms. Dixon,

i am writing to complain regarding the defect in Airpod Music Player purchased on 11 January 2021 from
your online store.

The music player worked properly for one month but it has not been functioning properly for the past three
day. The sound breaks whilst the songs are being played and the system hangs multiple times. Moreover,
the songs stop playing abruptly and require the system to be restarted. Since the music player is still in
the warranty period of one year, I wish to get it replaced.

I have enclosed a copy of the proof of purcase for you’re reference. I look forward your response. Thank
you very much.

Yours truly,
Bonnie Dixon
Bonnie Dixon

Pertanyaan / Questions
Identifikasi 3 (tiga) kesalahan pada surat di atas.
Please identify 3 (three) errors in the letter above.

3 Pertanyaan / Questions

Anda baru saja membeli mainan jigsaw puzzle anak secara online dan produknya tidak lengkap. Tulislah
sebuah surat singkat yang menyatakan kekecewaan Anda dan bahwa Anda meminta produk pengganti
atau pengiriman susulan untuk bagian yang hilang.

You purchased a jigsaw puzzle online and the pieces are incomplete. Please write a letter that explains
your disappointment and you would like to get a replacement or to get the missing part shipped to you.

2 dari 3
 MKWI4201-1

4 Pertanyaan / Questions

Anda baru saja menikah dan mendapatkan hadiah berupa voucher menginap di hotel dari sahabat Anda,
Emma. Tulislah sebuah email ucapan terima kasih terkait pemberian hadiah tersebut.

You just got married and your best friend Emma gave you a hotel gift voucher as a wedding gift. Write a
thanking email about the gift.

3 dari 3