Professional Documents
Culture Documents
By
Zaipul Anwar
Business & Advanced Technology Centre,
Universiti Teknologi Malaysia
Overview
World Class
Zero Defect,
Customer Focus,
Quick Response (1990s)
2000s ?
CONTROL
CEO
SNR MGT
MANAGEMENT
OPERATORS
SUPERVISORS
MANAGEMENT
SUPERVISORS
SNR MGT
OPERATORS
CEO
MASS PRODUCTIVITY /
SCIENTIFIC MANAGEMENT
COACH
Formation of Quality
Circles
Requirements of Quality
Circles
Management Support
Training
Recognition System
Increase Productivity
Improve Quality
Boost Employee Morale
Team Exercise
Team Exercise
Inadequate Training
Unsure of Purpose
Not truly Voluntary
Lack of Management Interest
Quality Circles are not really
empowered to make decisions.
Bibliography
QUALITY
IMPROVEMENT
TEAMS
QUALITY IMPROVEMENT
TEAMS
CHARACTERISTICS OF
QITS
Set up by management
Inter-departmental
Group is usually formed to resolve
a problem identified by others
Team is usually disbanded once
the problem solved
BENEFITS OF QITS
Improved Communications
u
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