CURRICULUM VITAE

Name VALERIE BRIDGET O’NEILL

Address 70 Bath Road Bitterne Southampton SO19 5EU

Telephone 02380437448 07766076334

Full Driving Licence

Personal Profile

I am a hard working ambitious individual who is very organised and has

excellent time keeping. I am an enthusiastic and energetic member of
staff who enjoys working as part of a team but am equally able to work
under my own initiative. I am a quick learner and I enjoy a challenge. I
am a highly motivated individual who is able to motivate others.

Education / Qualifications

Privately educated at Mount St Mary’s Convent School in Exeter Devon

until 16

Exeter Technical College – Pre Nursing Course

Enrolled Nurse Training at Southampton General Hospital

Conversion to Registered Nurse Self Directed

Employment History

July 2007 – Present Receptionist / Administrator.

National Probation Service

In my current role I am involved in direct contact with offenders

attending Probation for a variety of reasons some of them can exhibit
very challenging behaviour at times that requires patience and tact to
manage. I also have contact with many people from outside agencies i.e.
the police. I also have to be very organised and efficient in dealing with
people in a timely and professional manner and being able to deal with
‘crises’ that develop at times either with the clients or within the building
as a whole. I have a good telephone manner and am able to deal with any
enquiries with courtesy and in a helpful manner. I also undertake a
variety of administrative tasks letter writing, filing arranging
appointments at prisons or via video link up. I also have responsibility for
petty cash issuing fares to clients and recording it accurately on Microsoft
Access.

2006 – June 1999 British Gas Customer Service Advisor As well as

dealing with telephone enquiries complaints on the telephone I also
worked within the Customer Relations team dealing with high level
enquiries and complaints dealing with them either by letter or by personal
telephone calls

June 1999- 1987-- Working as a nurse in a variety of posts at

Southampton General Hospital offering a high standard of patient care
Using the experience to improve knowledge and skills

1987 – 1983- Living as a serviceman’s wife in Cyprus

1983- 1978 -Training as a nurse and working part time whilst bringing up
my children