ISO 9000 – ISO 14000

PRESENTED BY : -

NITIN DHADAGE 11

SAGAR LAHOTI 29

SMITA THORAT 55

LEENA JADHAV 21

ROHAN CHAVAN 07

JAYASHANKARAN IYER 19
 ABOUT ISO
 “INTERNATIONAL ORGANIZATION OF
STANDARDIZATION”

 DERIVED FROM THE GREEK WORD “ISOS” , MEANING

“EQUAL”

 “EQUAL” IS SIMILAR TO THE WORD “STANDARD”

 ISO TECH COMMITTEE - TC 176 STARTED IN 1979 IN

GENEVA
 WHAT IS ISO ?
 AN INTERNATIONALLY ACCEPTED MANAGEMENT
MODEL THAT MAKES A COMPANY DOCUMENT THEIR
PROCESSES TO MAINTAIN CONSISTENT PRACTICES

 METHOD THAT DICTATES HOW A COMPANY SHOULD

PRODUCE THEIR PRODUCTS THROUGH A RIGOROUS
DOCUMENTATION PROCESS

 STANDARDS CREATED IN 1987 TO ELIMINATE

COUNTRY TO COUNTRY DIFFERENCES, TO
ELIMINATE TERMINOLOGY CONFUSION, TO
INCREASE QUALITY AWARENESS
INTRODUCTION TO ISO 9000
 ISO 9000
 ISO 9000 IS PRIMARILY CONCERNED WITH "QUALITY
MANAGEMENT”

 DEFINITION OF "QUALITY" IN ISO 9000 REFERS TO ALL

THOSE FEATURES OF A PRODUCT (OR SERVICE) WHICH
ARE REQUIRED BY THE CUSTOMER

 "QUALITY MANAGEMENT" MEANS WHAT THE

ORGANIZATION DOES TO ENSURE THAT ITS PRODUCTS
CONFORM TO THE CUSTOMER'S REQUIREMENTS.

 VARIOUS QUALITY MANAGEMENT PRINCIPLES

ADOPTED FOR ISO 9000:2000
 ISO 9000
 ISO 9000 WAS CONCEIVED IN 1987, UPDATED IN 1994,
AND AGAIN IN 2000

 THE REASONS FOR INTERNATIONAL STANDARDS ARE:

A CHEAPER PRODUCT
LESS WASTE
GREATER INTEROPERABILITY BETWEEN PRODUCTS
IMPROVED USABILITY
EASE OF MAINTENANCE

 THE ISO 9000 STANDARDS APPLY TO ALL KINDS

OF ORGANIZATIONS IN ALL KINDS OF AREAS
 WHY USE ISO 9000
 FOR A COMPANY THAT DOES NOT HAVE A
FORMALIZED METHOD OF MANAGEMENT CREATES
CHAOS

 PROVIDES A HIGHLY ORGANIZED STRUCTURE OF

OPERATION

 OFFERS A COMPETITIVE EDGE FOR COMPANIES

 REQUIRED FOR SURVIVAL

 CUSTOMER SATISFACTION
 WHY USE ISO 9000
 EMPLOYEE CONFIDENCE

 ALL PREVIOUS POINTS LEAD TO ONE THING…

• INCREASED PROFITS

• AND KNOWING THAT A PRODUCT OF HIGHER

QUALITY IS BEING PRODUCED
 IMPLEMENTING
ISO 9000
1) DECIDE WHETHER TO DO IT OR NOT

2) SELECT A QUALITY MANAGER

3) SET UP THE ISO 9000 GROUP

4) FOSTER EMPLOYEE CONFIDENCE

5) WRITE A QUALITY POLICY

 IMPLEMENTING
ISO 9000
6) DEFINE EMPLOYEE RESPONSIBILITIES

7) CREATE A MANUAL

8) GET AUDITED

9) GET CERTIFIED

10) MAINTAIN CERTIFICATION

 ISO 9000 FAMILY
 ISO 9001 - DEALS WITH DESIGN INPUT AND OUTPUT,
VERIFICATION, CHANGES, DEVELOPMENT, PRODUCTION,
INSTALLATION, SERVICING. DOES NOT DEAL WITH THE
DESIGN PROCESS ITSELF

 ISO 9002 - PRIMARILY DEALS WITH PRODUCTION

OPERATIONS AND ASSEMBLY

 ISO 9003 - DEALS WITH FINAL INSPECTION AND

TESTING

 ISO 9004 - ORGANIZATIONS THAT PROVIDE SERVICES

TO CUSTOMERS
 ISO 9000:2000
 REVISED FROM ISO 9000:1994

 FOR ORGANIZATIONS THAT ARE ALREADY CERTIFIED TO

UPDATE THEIR QUALITY SYSTEMS

 DIFFERS FROM ISO 9001:1994 IN TERMS OF QUALITY

MODELS

 EMPHASIZES CONTINUAL IMPROVEMENT, MANAGEMENT

RESPONSIBILITY, AND RESOURCES MANAGEMENT

 IT IS MORE BROADER
 REASONS TO COMPLY
 MARKETING 35% -
Pressured
by
15%- customers
Access
 PUBLIC PROJECTS & new
markets
15% -
Need to
GOVT REQUIREMENTS anticipate
registratio
n

STUDY CONDUCTED BY RAYNER AND PORTER

 OVERSEAS TRADE & MARKET AND BIG BUSINESS
THREATS

 REDUCE TIME FAILURE & COSTS OF CUSTOMERS’

CLAIMS. IMPROVE CUSTOMER SERVICE AND
CUSTOMER LOYALTY
 DRAWBACKS TO ISO 9000
 NO GUARANTEE OF PROFITABLE RESULTS

 BUREAUCRATIC PROCESSES

 ISO IS NOT CHEAP, BOTH IN TIME AND MONEY

 PROJECTSNEED TO BE HALTED FOR THE

IMPLEMENTATION
 BENEFITS OF ISO 9000
A STUDY CONDUCTED BY MCADAM AND MCKEOWN
SHOWS : -

 37% - INCREASED PRODUCTIVITY

 23% - INTERNAL BENEFITS (I.E. REDUCED COST)

 14% - GREATER CONTROL

 37% OF THE BUSINESSES RECEIVED BENEFITS

WITHIN THE FIRST YEAR OF ISO 9000 CERTIFICATION
 BENEFITS OF ISO 9000
 CUSTOMERS CAN BE CONFIDENT IN A COMPANY THAT
KNOWS THE IMPORTANCE OF QUALITY ASSURANCE

 ENHANCEMENT OF :-

• SALES & QUALITY COMPETITIVENES

• RECORD KEEPING
• INTERNAL COMMUNICATION & OPERATIONS
• CUSTOMER SATISFACTION & RETENTION
• MARKETING & INTERNATIONAL TRADE
• EMPLOYEE MOTIVATION & PRODUCTIVITY

 THEREFORE, INCREASE IN PROFITS

INTRODUCTION
TO
ISO 14000
 ISO 14000
 ISO 14000 REFERS TO A FAMILY OF VOLUNTARY
STANDARDS AND GUIDANCE DOCUMENTS TO HELP
ORGANIZATIONS ENVIRONMENTAL ISSUES.

 THE BASIC CONCEPT UNDERLYING THE ISO 14000

SERIES IS THAT IN ORDER TO CONSISTENTLY MEET
ENVIRONMENTAL PERFORMANCE EXPECTATIONS,
AN ORGANIZATION MUST IMPLEMENT AND
MAINTAIN AN EFFECTIVE ENVIRONMENTAL
MANAGEMENT SYSTEM.
 HISTORY
 ISO14000 WAS DEVELOPED BY TECHNICAL
COMMITTEE ISO/207

 IN 1996, ISO ADOPTED THE FIRST AND MOST

IMPORTANT OF THE ISO 14000 SERIES STANDARDS,
ISO 14001.

 THE ISO 14000 SERIES STANDARDS APPLY A

MANAGEMENT SYSTEMS APPROACH TO AN
ORGANIZATIONS ENVIRONMENTAL ISSUES

 IMPLEMENTED IN 132 COUNTRIES

 ABOUT ISO 14000
 THE INTERNATIONAL ORGANIZATION FOR
STANDARDIZATION HAD LED TO THE DEVELOPMENT
OF THE INTERNATIONAL STANDARD FOR
ENVIRONMENTAL MANAGEMENT SYSTEM SERIES
(ISO 14000).
 IN THE PRESENT DAY, ENVIRONMENTAL MATTER IS
NOT LIMITED ONLY IN ONE COUNTRY OR SPECIFIC
AREA. THE ENVIRONMENTAL IMPACT EFFECTS
EVERYWHERE AND LEADS TO PROBLEM ALL OVER
THE WORLD.
 ENVIRONMENTAL CONSERVATION HAS BECOME SO
COMPLICATED THAT IT CAUSES PRESSURE TO ALL
BUSINESS ORGANIZATIONS.
 ISO/TC 207
ISO 14000
Environmen
Environmen
Family
tal
tal
Communicat
Communicat
ion
ion

Environmen
Environmen
Life Cycle tal
tal
analysis managemen
managemen
tt system
system

Environmen
Environmen Greenhouse
Greenhouse
tal
tal gas
gas accounting
accounting
Performance
Performance and
and
evaluation Verification
Verification
evaluation

Environ Environme
mental ntal aspects
labels of product
ISO 14000

 WHAT?

 WHY?

 HOW?
 GOAL OF ISO 14000
 PREVENTION OF POLLUTION.
 CONTINUAL ENVIRONMENTAL IMPROVEMENT.
 COMMITMENT TO COMPLY WITH ENVIRONMENTAL
LAWS AND REGULATIONS
 APPLICABLE IN SIZE AND SCOPE.
 ESTABLISH FRAMEWORK FOR SETTING AND
REVIEWING OBJECTIVES AND TARGETS
 DOCUMENTED, IMPLEMENTED, MAINTAINED, AND
COMMUNICATED TO EMPLOYEES.
 AVAILABLE TO THE PUBLIC
 WHY USE ISO 14000?
 INTERNAL BENEFITS :-

• REDUCE INCIDENTS AND LIABILITY

• EFFICIENCY

• PERFORMANCE

• IMPROVED CORPORATE CULTURE

 WHY USE ISO 14000?
 EXTERNAL BENEFITS :-

• THIRD PARTY ASSURANCE AND RECOGNITION:

• MARKET ACCESS & REGULATORY RELIEF

• EXPRESSION OF DUE DILIGENCE

• PUBLIC IMAGE AND COMMUNITY RELATIONS:

• FINANCIAL MARKETS
ENVIRONMENTAL ANALYSIS
ENVIRONMENTAL ANALYSIS

ENVIRONMENTAL POLICY
 ENVIRONMENTAL ANALYSIS

ENVIRONMENTAL POLICY

ENVIRONMENTAL MANAGEMENT
SYSTEM
 ENVIRONMENTAL ANALYSIS

ENVIRONMENTAL POLICY

ENVIRONMENTAL MANAGEMENT
SYSTEM

PLANNING:
• Identifying and Evaluating Aspects
• Identifying Legal Requirements
• Fixing Goals and Targets
• Establishing Environmental Management
Programs
 ENVIRONMENTAL ANALYSIS

ENVIRONMENTAL POLICY

ENVIRONMENTAL MANAGEMENT
SYSTEM

PLANNING

IMPLEMENTATION AND OPERATION:

• Organization and Personnel
• Training, Awareness and Professional
Competence
• Communication
• EMS Documentation
• Control of Documentation
•Operational Control
• Emergency Plan and Answer Capacity
 ENVIRONMENTAL ANALYSIS

ENVIRONMENTAL POLICY

ENVIRONMENTAL MANAGEMENT
SYSTEM

PLANNING

IMPLEMENTATION &
OPERATION

CHECKING AND CORRECTIVE

ACTION:
• Monitoring and Measurement
• Non Conformity, Corrective and
Preventive Actions
• EMS Audit
 ENVIRONMENTAL ANALYSIS

ENVIRONMENTAL POLICY

ENVIRONMENTAL MANAGEMENT
SYSTEM

PLANNING
MANAGEMENT REVIEW:
• Redefinition of Targets IMPLEMENTATION &
• Modification of Policy if OPERATION
required
• Modification of
Documentation
CHECKING & CORRECTIVE
ACTION
 ENVIRONMENTAL ANALYSIS

ENVIRONMENTAL POLICY

ENVIRONMENTAL MANAGEMENT
SYSTEM

PLANNING

IMPLEMENTATION &
MANAGEMENT REVIEW
OPERATION

CHECKING & CORRECTIVE

ACTION

ENVIRONMENTAL DECLARATION
JAMSHEDPUR, FIRST ISO 14001
CITY IN THE COUNTRY
 ENERGY USE REDUCTION
Ways of effective energy Results/ Benefits
utilization

• Modernisation of plant • Drop in energy

and machinery consumption from 45.39 G.
• Use of fuel substitutes Joules/tonne to 29.52 G.
• Recovery and re-use of Joules/ tonne of crude steel
by-products
• Retirement of old units. • Reduction in labour cost
   
 WATER USE REDUCTION
Ways of effective Water Results/Benefits
utilization

• Close monitoring of water • Water consumption has

losses
• Recycling of ash
• Quenching water from
power houses
• Recycling of treated
sewage water for steel
making and of waste water
from various drains
reduced by more than 4.2%
• Supply of water for
domestic use
• Total pollutant discharge in
waste water streams from
0.211 to 0.178
 RECYCLING
Ways of effective Results/ Benefits
recycling and use of raw
materials
• Raw materials from its • Reduced raw material
captive mines and consumption from 3.93
collieries t/tss in 1999-2000 to 3.12
• Purchase of waste t/tss
material from the market • Reduced labor cost
 Savings = Rs 114 Lacs. Investment = Rs 21 Lacs

Recovery of exhaust steam of turbo boosters by application of

Thermocompressor.
 BENEFITS OF ISO 14000
 LESS POLLUTION
 REDUCED COST DUE TO WASTE MANAGEMENT
 SAVINGS IN CONSUMPTION OF RESOURCES, ENERGY AND RAW
MATERIALS
 LOWER DISTRIBUTION COST
 CONTINUAL IMPROVEMENT OF ENVIRONMENTAL
PERFORMANCE
 IMPROVED CORPORATE IMAGE AMONG
 CUSTOMERS
 REGULATORS
 PUBLIC
 HIGHER QUALITY GOODS AND SERVICES,
 INCREASED LEVELS OF SAFETY,
 INCREASED PROFITS.
 ISO 14000 DOESN’T STAND FOR
 IS NOT A PRODUCT AND PERFORMANCE STANDARD.
 DOES NOT ESTABLISH LEVELS OF POLLUTANTS OR
PERFORMANCE.
 DOES NOT ESTABLISH TEST STANDARDS.
 DOES NOT INVOLVE INITIAL PERFORMANCE TESTING.
 DOES NOT REQUIRES OR ESTABLISH FINAL
PERFORMANCE GOAL.
 DOES NOT REQUIRE THE MEETING OF ZERO EMISSIONS.
 DOES NOT MANDATE BEST PRACTICE TECHNOLOGY.
 DOES NOT REQUIRE DISCLOSURE OF PERFORMANCE
LEVELS.
 DOES NOT REQUIRE DISCLOSURE OF AUDIT RESULTS.
 SIMILARITIES -
ISO 14000 AND ISO 9000
 POLICY AND DEFINED ORGANIZATION AND
RESPONSIBILITIES

 DEFINED AND DOCUMENTED STANDARD PRACTICES

 CONTROL OF CRITICAL OPERATIONS

 DOCUMENT CONTROL TRAINING

 RECORDS SYSTEM

 INTERNAL AUDITS

 CORRECTIVE ACTION SYSTEM

 MANAGEMENT REVIEW FOR CONTINUAL

IMPROVEMENT
 DIFFERENCES –
ISO 14000 AND ISO 9000
ISO 9000 ISO 14000

1.ENCOURAGE ORGANIZATIONS TO 1.DEALS WITH THE MANAGEMENT OF

INSTITUTE QUALITY ASSURANCE THE ENVIRONMENTAL EFFECTS OF AN
MANAGEMENT PROGRAMS. ORGANIZATION

2.THE MAJOR SYSTEM REQUIREMENTS 2.CUSTOMERS AS WELL AS MANY

ARE DEFINED BY CUSTOMERS ADDITIONAL STAKEHOLDERS

3.INCLUDES EVALUATION OF SUPPLIERS 3.INCLUDE METHODS OF EVALUATING

AND REVIEW OF CUSTOMER CONTRACTS. ENVIRONMENTAL IMPACTS AND SYSTEMS

4.THE GOALS OF A 4.THE SITUATION FOR ENVIRONMENTAL

QUALITY SYSTEM ARE GENERALLY QUITE SYSTEMS IS NOT SO STRAIGHTFORWARD
CLEAR
…THANK YOU