MICHAEL W.

MALO
19 Nelson St
Lynn, MA 01905
Home (781)598-1238
Cell (781)241-8752
Email:
mmalo@tmo.blackberry.net

OBJECTIVE;

I am looking to obtain a new challenging customer service/sales position

utilizing my competitive energy, training, experience, and skills.

WORK EXPERIENCE

Excellent custom service skills. Experienced in PC (Windows) operation and

many software programs. Vast knowledge of Internet communications; all
aspects of office procedures and machines.

EDUCATION

Lynn English High School, Lynn MA

Graduated June 2002

SOFTWARE

PC’s: MS Windows 98, 2000, XP, Vista, Windows 7

Programs: MS Word, MS Excel, MS Office

Communications: Extensive Internet experience, email, web searches,

etc.

Software: AMS 360 , WinRater, CGI, Collaborative Edge,

Special Agent, AVC

WORK EXPERIENCE

Creative Expressions 11 Bartlett Rd, Durham NH 03824 603-

868-9715

2002-2006

Customer service, multiple phone lines, all office procedures.

Old Heritage Insurance 324 Main Street, Reading, MA 01867 781-

944-9930
October 2006-Current

Sales Manager/Customer Service Representative/Telemarketing/Office

Manager

* Sales Supervisor in charge of a lead based program.

* Maintained professional attitude and demeanor.

* Worked to create a large lead based clientel. (2,000+)

* Achieved or exceeded quota every month while working with lead

programs in both auto and home insurance.

* Performed day to day office tasks while ensuring the highest quality of
customer service.

* Data Entry

* All applicable office duties; e.g., answering multiple phone lines, record
keeping, filing, copying, organizing, typing, multi tasking, etc.

* Calling existing clientel to upsell or cross-sell products and services.

* Obtained CISR Certification Personal Lines: Home Insurance

References upon request***