Jeffrey A.

Snyder
P.O.Box 3074
Minot, ND 58702
Phone: 701-425-5450
jeffsnyder@mail.com

Objective
To provide product support and serve as an on-call delivery/courtesy driver for your establishment. Making
use of my expertise in the field of computer operations as well as customer relations in order to serve your
clients to the very best of standards.

Employment History

Maintenance Engineer
05/2015 - 06/2015 Grand International Hotel Minot, ND
Always very busy and in charge of several projects at once in this landmark Minot building. Duties
were to fix anything and everything that needed repair in the 285 room hotel. Also responsible for
maintenance of the restaurant and the banquet facilities available in this very upscale
establishment. Hospitality towards the guests was always my number one concern.

Maintenance and Repair Workers, General

09/2014 - 02/2015 L & E General Contracting Services 33200 261st Ave SW, Makoti, ND
Drywall repair and patching. Operation of John Deere 333D Skidsteer for landscaping and dirt
work. Operation of John Deere 644C Pay loader for dirt work and landscaping.

Dish Washer
07/2014 - 08/2014 Hu Hot Mongolian Grill 409 S. 3rd St., Bismarck, ND
Wash Dishes

Waiters/Server
06/2014 - 07/2014 Grizzly's Bar & Grill 661 Kirkwood Mall, Bismarck, ND
Food server.

Maintenance and Repair Worker

11/2011 - 10/2013 Radisson Bismarck, ND
Always very busy and in charge of several projects at once in this elegant older building. Duties
were to fix anything and everything that needed repair in the 235 room hotel. Also
responsible for maintenance of the restaurant and the banquet facilities available in this very
upscale establishment. Hospitality towards the guests was always my number one concern.

Customer Service Representative, Computer User Support Specialist

02/2006 - 07/2009 Sykes Enterprises Inc. Bismarck, ND
Provide technical support for Internet customers who utilize our support services to troubleshoot,
diagnose and remedy Internet connectivity problems. This required a thorough understanding of
all versions of Microsoft Windows and Apple/Macintosh based operating systems. Quickly
and politely troubleshoot customer's computer problems, providing them with solutions they can
understand and implement. The great majority of clientèle are 100% non-technical.

Inforce Illustrations Actuary

04/2000 - 05/2002 ING Americas MINOT, ND
Preparation of Life Insurance policy illustrations, calculation and verification of policy values. Maintain policy
compliance of IRS regulations. Technical product support, in-depth analysis, and consistently performed
above required accuracy levels. Assisted in the training of new team members in proper procedures and
efficient use of resources.

Computer Tech Specialist

03/1996 - 05/1997 United Tribes Technical College BISMARCK, ND
Implement Windows '95/NT Local Area Network. Assemble and install Pc's running Windows 95 and dial-up
networking via PBX system on campus. Install and maintain various hardware and software on 30 PCs.
Troubleshoot computer problems. Research and recommend PC and peripheral purchases. Designed
Microsoft Access Database to track inventory, work orders and various departmental needs. Worked with
department heads on a daily basis to determine future computer needs and necessary purchases.

Computer Programmer/Analyst
02/1987 - 01/1990 First America Stock Transfer Phoenix, AZ
Maintenance, operation and user training of an IBM-386 based LAN. Stock Certificate transfer
technician in charge of maintaining stock certificates for 57 public owned US based companies.
Education and Training
Issuing Institution Location Qualification Course of Study
Sybex Online training, ND Vocational School Certificate Microsoft Office
User Specialist
Microsoft Office User Certification in MS Word, Access, Excel, Power Point and Windows
7, Vista, Windows 8 and I am fully familiar with all previous versions of MS Windows as
well as Apple Macintosh computer systems.
ING Americas ND Specialized Degree (e.g. MD, DDS) Loma One & Two
Arizona State University AZ Master's Degree DBMS
Minot State University Minot, ND Associate's Degree Mathematics
3.7 GPA, Presidents Honor Roll, ND Student Association Senator, ACM, & Vice
President of German club, President of Computer Club. Very active and involved with
extra curricular activities.

Minot State University ND Bachelor's Degree Computer Science

& Mathematics
3.7 GPA, Presidents Honor Roll, NDSA Senator (ND Students Association), ACM
(Association of Computing Machines), President of Computer club & Vice President of
German club.

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date
MOUS: Microsoft PowerPoint Basic Certification SYBEX 05/2011
MOUS: Microsoft Access Basic Certification SYBEX 02/2011
MOUS: Microsoft Excel Basic Certification SYBEX 12/2010
MOUS: Microsoft Word Expert Certification SYBEX 03/2005
LOMA #2 ING Americas 11/2001
LOMA #1 ING Americas 05/2001

Honors & Activities

HONORS, ACHIEVEMENTS AND OUTSIDE INTERESTS:

 1982 - 1985 - Presidents Honor Roll all four (4) years of attendance at MSU.
 1983 - 1986 - Vice President of the German Club.
 1984 - 1986 - Student Government Computer Club Representative.
 1984 &1985 - Vice President of MSU Computer Club,
                      - Student Government Science Department Representative,
                      - Senator from MSU in the NDSA (North Dakota Student Association.)
 1985 - 1986 - President of MSU Computer Club. Automated the MSU Computer Olympics.
                      - Active member of the Academic Computer Users Committee.
 1987 - 1991 - Member of local Phoenix Health Spa and avid bicyclist.
 1990 - 1991 - Member of ASU CSGSA (Computer Science Graduate Student Association).
                      - Vice President of the ASU chapter of ACM (Association of Computing Machines).
 1995 - 1996 - Became involved in the United Tribes POW WOW. Native American cultural event.
 1997 - 1999 - Care for Grandmothers house and farm in Makoti, ND