Daniel Mendez Jr.

th
850 6 st, Paintsville, KY 41240 (304) 839-9448 daniel.mendez43@yahoo.com

Summary of Qualifications
l Successful experience working with hardware, software, and other aspects of computers
l Experience working in a computerized office environment with word processing, databases, and spreadsheets
l Ability to recall, retrieve, and communicate detailed or technical information clearly, accurately, and concisely to
non-technical clients
Education
Associate of Applied Science – Information Technology 07/13
Kaplan University, Hagerstown, MD

Significant Coursework

PC Repair: Software and Troubleshooting Visual Basic

Networking TCP/IP Introduction to Website Development
Networking Concepts Information Systems Planning
Window and GUI Operating System Network
Operating Systems I & II

Technology Summary

Windows 7, 8, 10 Windows NT Workstation

Windows Vista Windows 2000 Professional
Windows XP Windows 2000 Server
Windows NT Server Windows 2008 Server

Work History

Creative Computers, Berkeley Springs, WV 01/15-Pres.

Owner
l Updated internal computer components
l Custom Built, imaged, and configured PC’s; loaded and tested software
l Password and data recovery
l Repair damaged components
l Network vulnerability assessments
l install networks wired and wireless
Builders 1st Source, Winchester, VA 05/19-04/20
Sawyer
l Measure product to be cut
l read digital blueprints
l cut product using various saws
l assembled product per specs
l prepared product for shipping
Schewels Furniture, Martinsburg, WV 09/14-06/15
Ashley Furniture Homestore, Hagerstown, MD 09/11-08/13
Sales Associate
l Provide friendly customer service by making a connection with customers, asking questions, and listening to
shoppers’ needs, then giving options and advice on meeting on those needs Recommended product based upon
customer needs analysis
l Maintain knowledge of current store software and hardware in order to effectively perform technical setups and
maintenance of store computers
l Adhere to loss prevention, inventory control and compliance procedures
l Maintain a steady workflow by working as a team player and assisting other co-workers
Diebold, Greensboro, NC 08/08-01/09
Firstline Technician
l Updated internal computer components of ATM machines
l Programmed customized bank software onto computers and computers for individual customers’ needs
l Ordered and programmed security safe keys for customers following company control processes
l Maintained effective communication with management and team members in order to effectively diagnose, prioritize, and plan service calls
Dell, Kernersville, NC
07/06-07/08
PC Technician
l Built, imaged, and configured PC’s; loaded and tested software
l Responded to end user service calls to troubleshoot the nature of reported problems and take necessary steps to resolve those issues
l Instructed customers in the operation and maintenance of the system