Jason

 Banks  
Computer  Engineer  

8  Washington  Court     Objective  

Apartment  #100   Work  in  an  environment  that  challenges  intellect,  promotes  collaboration,  
Stamford,  CT  06902   advocates  personal  development,  and  supports  career  advancements.    
T  203  548  7243    
F  203  286  1753  
superengineerbanks@gmail.com   Experiences  
  Support  Engineer/De-­‐escalation  Architect  
SAP  Americas,  Inc.;  Norwalk,  CT  
May  2007  –  Current  
 
• Incident  Management  Escalation:    Go  onsite  in  exceptional  cases  to  
facilitate  resolution  plan.  Work  with  Development  and  C onsulting  to  
establish  workarounds  for  critical  issues.  Work  as  both  a  functional  
and  technical  expert  in  de-­‐escalation  and  war  rooms.  
• Message  Solving:  Resolve  known  errors  with  supported  documentation  
and  verifying  custom  hardware  and  software  parameters.  Perform  root  
cause  analysis  and  provide  simple  solutions  for  complex  environments.  
Report  errors  to  development  organizations.  
• Knowledge  Transfer:  Mentor.  Create  Knowledge  Base  Articles.  Provide  
back-­‐office  support  for  Support  C onsultants  for  complex  requests.  
 
Product  Support  Engineer  II  24x7  
Pitney  Bowes,  Inc.;  Danbury,  CT    
July  2004  –  August  2006  
 
• Technical  Support:  Provide  technical  issue  resolution.  Configure  
customer  equipment  operate  efficiently.  Identify  and  correct  
operational  issues  on  customer  systems.  
• Internal  Development:  Create  supporting  documentation  for  both  
customers  and  engineers.  Develop  computer  programs  to  support  
engineers  and  perform  root  cause  analysis  for  customer  issues.  Discuss  
methods  to  reduce  TCO  and    
• Bug  Tracking:  Identify  errors  when  executing  program  code.  Report  
possible  bugs  to  the  development  team.  Conduct  software  testing  to  
reproduce  fallacies  in  the  software.    
 
Education  &  Certification  
1998  –  2003  
Northeastern  University  –  Boston,  MA  
Bachelor  of  Science  in  Computer  Engineering  
 
2004  –  2005  
CompTIA  –  Downers  Grove,  IL  
CompTIA  A+  and  CompTIA  Network+  Certifications  
 
Skills  &  Software  Programs  
SAP  NetWeaver,  Fiddler,  Microsoft  Server  2008,  SAP  Business  Planning  &  
Consolidation,  SAP  Extended  Analytics,  ABAP,  PHP,  C++,  JavaScript,  SQL,  MDX,  
Visual  Basic,  Microsoft  Office,  Problem  Solving,  Root  Cause  Analysis,  Microsoft  
Project,  Microsoft  Visio,  XML,  UNIX,  Oracle  11g  Server,  Microsoft  SQL  Server  
 
References  
Available  Upon  Request