WHAT IS ORGANIZATIONAL

BEHAVIOUR ?

Investigates the impact of

individuals, groups, and
structure within the
organization.
 INTERDISCIPLINARY FIELDS

Psychology
Social psychology
Sociology
Anthropology
 MANAGERIAL SKILLS

Quantitative and technical skills are essential.

Leadership and communication skills are ‘critical’
MANAGERIAL FUNCTIONS

PLAN ORGANIZE

LEAD CONTROL
 MANAGERIAL ROLES

Interpersonal roles
Informational roles
Decisional roles
 INTERPERSONAL ROLES

Figurehead
Leader
Liaison
 INFORMATIONAL ROLES

Monitor
Disseminator
Spokesperson
 DECISIONAL ROLES

Entrepreneur
Disturbance handler
Negotiator
Resource allocator
 Managerial decisions

INTUTION
 Gut feeling
 Individual observation
 Common sense
SYSTEMATIC STUDY
- Looks at relationships
 Scientific evidence
 Predicts behavior
 APPROACH OF MANAGERS

• Intuition is often based on inaccurate information

Faddism is prevalent
Systematic study is time consuming.
 CHALLENGES AND OPPORTUNITIES OF OB

Responding to globalization
Managing workforce diversity
Improving quality and productivity
Improving customer service
Improving people skills
Stimulate innovation and change
Working in network organization
Creating positive work environment
Improving ethical behavior
 DEPENDENT VARIABLES OF OB

Productivity
Absenteeism
Turnover
Deviant workplace behavior
 OTHER DEPENDENT VARIABLES OF OB

 Organizational citizenship behavior

Job satisfaction
 DRAWBACKS OF OB

Situational variables moderate cause and affect

relationships which is why ob theories are
contingent.