Professional Documents
Culture Documents
Application of MIS in Service
Application of MIS in Service
Group members
Sudhir Kumar
Sikander Kushwaha
Sitakant Behara
Service
DEGREE - CAREER
Custome
r service
design
place
product
12/07/21 Xavier Institute - XIDAS, Jabalpur 8
Conceptual SMS Architecture Model
application Facilities
data base
Resource
data base
Customer knowledge
data base Back end
application
Network server
PC PC PC PC
12/07/21 Xavier Institute - XIDAS, Jabalpur 9
Application of MIS in service Sector
12/07/21
Xavier Institute - XIDAS, Jabalpur 11
Cont…
• Main function of hotel industry is to
provide a room to stay with basic
amenities and facilities so that customer
has a comfortable stay. Managers put all
efforts to keep hotel occupancy high all
the times.
• Responsibilities of MIS plays important
role of providing information to the best
possible way, so that customers
expectations are fulfilled.
Not
OK
Start record
recover
process
OK
Fill
form
Enter
Process document customer Customer Room
data and database database
room
Server
Customer
database
Enter Accounts
service Knowledge database
record database
Aggregation of
Process Process bills Process
service
feedback record transaction data and summary payment
Knowledge
database
Close the
Enter Process service and
feedback Process a letter
feedback customer
form of thanks record
record