EMOTIONAL QUOTIENT

&
EMOTIONAL INTELLIGENCE

PREPARED BY:

 Rajesh Chadha
 WHAT ARE EMOTIONS?

 Emotions are feelings that are directed at someone

or something. They are reactions to some
situations, not a trait.
 Emotions are mental states that arise
spontaneously, rather than through conscious
effort.
 Emotions are often involuntary, related to feelings,
perceptions or beliefs about elements objects or
relations between them, in reality or in the
imagination
TYPES OF EMOTIONS
 Happiness  Sad

 Disgust  Surprise

 Anger  Fear
 WHAT IS EMOTIONAL
INTELLIGENCE?
 Emotional Intelligence:
Ability to perceive emotions.
To access and generate emotions so as to
assist thought.
To understand emotions and emotional
knowledge; and to reflectively regulate
emotions so as to promote emotional and
intellectual growth.”
 CAN EMOTIONS BE
INTELLIGENT?
Daniel Goleman suggested both personal and
social competence in his book :
 Self Awareness

 Managing emotions

 Motivating oneself

 Recognising emotions in others

 Handling Relationships
 Continued…
In other words, there are four parts:

1. Perceive or sense emotions,

2. Use emotions to assist thought,
3. Understand emotions,
4. Manage emotions
 Measures of Emotional Intelligence
Intrapersonal Scales
 Self-Regard

 Emotional Self Awareness

 Assertiveness

 Independence

 Self-Actualization
Interpersonal Scales
 Empathy

 Social Responsibility

 Interpersonal Relationship

Adaptability Scales
 Reality Testing

 Flexibility

 Problem Solving
Stress Management Scales
 Stress Tolerance

 Impulse Control

General Mood Scales

 Optimism

 Happiness
 Use of EQ in Organization
Work place formula:
 High EQ = Clear Thinking + Healthy
Emotions + Appropriate actions.
 In organization, EQ beats IQ

 We wear our EQ through our attitude which

includes our thoughts,feelings and behaviour.
• Eg. Conflict b/w labour and top mgmt.
 Continued…
Workplace EI has been theoretically linked to a
large number of variables including;
 􀂅Leadership
 􀂅Performance
 􀂅Satisfaction
 􀂅Commitment
 􀂅Absenteeism
 􀂅Team work
 􀂅Stress
 “EQ v/s IQ”
 Intelligence quotient
1. It defines how smart you
are.
2. Measures Raw Intelligence,
including abilities such as
logical reasoning and
analytical skills.
3. Seldom changes
 Emotional quotient
It determines how to use that
smartness.
Ability to empathize, work
with others and manage
stress.
Change through self discipline
and profound experience.
 EQ IN MEN AND WOMEN
 MEN WITH HIGH EQ
socially poised, outgoing and cheerful,
commitment to people, responsible,sympathetic
and caring in relationships.
By contrast ….
 WOMEN WITH HIGH EQ
Assertive,outgoing,express their feelings
directly , adapt better to stress ,gregarious
and feel positive about themselves
THANK YOU !