MANAGEMENT OF EMOTIONS

GROUP -3
XPGDM 2011-12
TABREZ, ANGELINA, MIA
 INTRODUCTION
 Emotions – Feelings & its distinctive thoughts.
Basic Emotions
 Biological Signature of Emotions
 Emotional Hijacking
 Mood
 Temperament
 MANAGE EMOTIONS INSTEAD OF MANAGED
BY EMOTIONS
 Emotions can drive our behaviour.
 Managing emotions can help us to improve
interpersonal relationship.
 Emotions are not wrong but inability to
manage them can lead to disasters.
 Emotions can influence our performance.
 Emotions can impair decision-making in the
workplace.
Contd…..
 Emotions can motivate us to do good things.
 If you are emotionally intelligent you are less
likely to take things personally than someone
with a lower emotional intelligence.
 High levels of emotional intelligence helps to
avoid conflicts.
 What is emotional intelligence (EQ)?
Is the capacity for recognizing our own feeling
and those of others, for motivating ourselves,
for managing emotions in ourselves and in our
relationships.
 The Four skill of Emotion
Intelligence
 Identify Emotions : become aware of
emotions
 Use Emotions : let emotions influence thinking
 Understand emotions : find out what
emotions mean
 Manage Emotions : stay open to emotions.
Domains of Emotional Intelligence
• Intrapersonal- Knowing your emotions.
• Interpersonal-Managing your own emotions.
• Self motivation
• Empathy-Identify and understand other
people's emotions
• Social Skills-Managing relationships
 Benefits of emotional intelligence

• Increases performance and productivity

• It can be developed and benefit the company

• Enable you to handle pressure
• To decrease attrition
• Increase employee morale and retention
 
Lack of emotional intelligence leads to: 
• Inappropriate attitudes, emotions, sensations
and pains
– E.g.- Troubles in relationship
• Unable to change behaviours
• Lack of self-awareness
• Lots of frustration with the world
• Depression
• Lack of energy and engagement
• Poor decisions making
THANK YOU