Dr.

Daisy Chauhan
Associate Professor
Management Development Institute, Gurgaon
daisy@mdi.ac.in
Emotional Intelligence is defined as a set of
competencies which enables one to recognize one’s
emotions, moods, behaviors, and impulses and to
manage them best according to the situation.

EI focuses on behaviour in complex, unstructured,

and uncertain situations.
 EI is the ability to handle stresses of modern
workplace which may be actually more important
than intellectual competency of employees.
It is an aggregate of abilities, skills, and
competencies that represent collection of
knowledge used to cope up with life effectively i.e.
practical intelligence.
 Ability to manage emotions in one’s self and in others
in order to reach desired outcomes.
 Significance of EI
We are faced with Uncertainty, ambiguity and
crisis on a regular basis.
In these situations it is Emotional Intelligence
which helps more than Intelligence.
 How we handle ourselves and each other
goes beyond intellectual ability and technical
skills
 It focuses on personal qualities such as
initiative, empathy, adaptability, persuasiveness.
 Significance of EI

EI contributes to personal and professional

effectiveness.
Enhancing EI can improve interpersonal relations
EI can help in leading by influencing and using your
persuasive skills
 IQ Vs EQ
Studies indicate that IQ attributes only 20% to
success while EQ predominantly contributes to
80%
If IQ gets you hired, it is EQ that gets you
promoted.
IQ can give you positional power but EQ can give
you Personal Power
IQ does not increase after adolescence
 EQ is largely learned and continues to develop
throughout life.
1. INTRAPERSONAL
2. INTERPERSONAL
3. ADAPTABILITY
4. STRESS MANAGEMENT
5. GENERAL STATE OF MIND
INTRAPERSONAL:
1. Emotional Self Awareness
2. Assertiveness
3. Self Esteem
4. Self Actualisation
5. Independence
INTER-PERSONAL:
1. Empathy
2. Inter-personal
3. Social Responsibility
ADAPTABILITY:
1. Problem Solving
2. Reality Testing
3. Flexibility
STRESS MANAGEMENT:
1. Stress Tolerance
2. Impulse Control
GENERAL MOOD:
1. Happiness
2. Optimism
 Cognitive Emotional
Mind Mind

EI

Behaviour

FELT vs EXPRESSED EMOTION:

From Feeling to Action
ROLE OF EMOTIONAL INTELLIGENCE
 From Feelings to Action
Self Awareness Self Acceptance

Self Acceptance Self Regulation/Management

Self Regulation Thoughtful Action rather

than impulsive action

Responding rather than Reacting

Awareness of others feelings Responding appropriately

Reflecting on earlier experiences for Corrective Action

Gender Differences?
Women tend to be more aware of their emotions,
show more empathy and are adept
interpersonally.
Men tend to be more self-confident and
optimistic, adapt more easily, and handle stress
better.

However, on the whole,

men and women are generally equal
in total emotional intelligence.
 EI: The Balancing Act
EI helps in decision-making by balancing:
Rationality (Head)
Emotionality (Heart)
Intuition (Gut)
Conscience (Soul)
 Role of EI
EI helps in taking ownership for your feelings.
EI helps in analysing the cause of feelings.
EI helps in avoiding impulsive action.
EI helps in looking at long-term consequences of
one’s actions.
EI helps in RESPONDING rather than REACTING.
 Benefits of EI
Physical Health – The ability to take care of our health
and especially to manage our stress, which has an
incredible impact on our overall wellness, is heavily tied to
our emotional intelligence. Only by being aware of our
emotional state and our reactions to stress in our lives can
we hope to manage stress and maintain good health.
Mental Well-Being – Emotional intelligence affects our
attitude and outlook on life. It can also help to alleviate
anxiety and avoid depression and mood swings. A high
level of emotional intelligence directly correlates to a
positive attitude and happier outlook on life.
 Benefits of EI
Relationships – By better understanding and managing
our emotions, we are better able to communicate our
feelings in a more constructive way.
Understanding the needs, feelings, and responses of those
we care about leads to stronger and more fulfilling
relationships.
Conflict Resolution – When we can discern people’s
emotions and empathize with their perspective, it’s much
easier to resolve conflicts. We are also better at
negotiation.
 Benefits of EI
Performance at work. EI can help you deal with
complexities of the workplace, lead and motivate others, and
excel in your career.
Many companies now view emotional intelligence as being as
important as technical ability and require EQ testing before
hiring.
Success – Higher emotional intelligence helps us to be
remain internally motivated, can reduce procrastination,
increase self-confidence, and improve our ability to focus on a
goal. It also allows us to create better networks of support,
overcome setbacks, and persevere with a more resilient
outlook. Our ability to delay gratification and see the long-
term directly affects our ability to succeed.
 Benefits of EI
Leadership – The ability to understand what motivates
others helps build stronger bonds with others in the
workplace. Therefore it inevitably makes those with
higher EI better leaders.
An effective leader can recognize what the needs of his
people are, so that those needs can be met in a way that
encourages higher performance and worker satisfaction.