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Policies and Procedures

TITLE: Billing Procedures DIVISION: Rooms


NO.: HC – 14 DATE:
1st September 2007
PREPARED BY: Stewart Hodsoll-Health NO. OF PAGES: 1 of 1
Club & Recreation
Manager
APPROVED BY: Adrian Rudin General Manager
DISTRIBUTED TO: General Manager,Resident Manager,Financial,Controller,Front Office
Manager and all Health Club Employees

It is the policy of the Shangri-La hotel, Qaryat Al Beri:


1. To ensure the accuracy and consistency of the cashiering process for membership in
the Health Club areas in order to maximise revenue and provide an efficient process of
payment for our guests.

2. To ensure there is a clear and consistent policy with regards to discounted services.

 Annual Member discounts


 Paying Members will receive Spa Services discount according to the
Membership Price and Entitlement document.
 Office and Apartment Tenants will not receive any discount for Spa
Services.

 Promotions
 Discounts maybe accorded for promotional purposes with approval
from the Resident Manager and Health Club Manager.

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