Health Club - Policies and Procedures

TITLE: Health Club Operations DIVISION: Rooms

NO.: HC-3 DATE: 1st September 2007
PREPARED BY: Stewart Hodsoll-- NO. OF PAGES: 1 of 2
Health Club &
Recreation Manager
APPROVED BY: Adrian Rudin General Manager
DISTRIBUTED TO: General Manager, Resident Manager, and all Health Club Employees

It is the policy of the Shangri-La Hotel Qaryat Al Beri,

A. To ensure consistent Hours of Operation.
 Swimming pool and locker rooms – 6 a.m. to 8.00 p.m
 Gymnasium, Locker Room, Movement Studio, Spa Wet Areas and– 6 a.m. to
12:00 a.m
 Spa Treatment and Massage facilities – 10:00 a.m. to 10:00 p.m.

B. To ensure all licenses and contractual agreements are current and updated regularly.
The Health Club & Recreation Manager and Spa Director shall liaise with the
Financial Controller to arrange for the required licenses.
 Swimming Pool Operating License
 Spa/Health Club License
 Retail Outlet License
 Massage Service/Body Treatment License
 Sauna, Steam Room and Jacuzzi License

C. To ensure the consistent selection and volume level of the music played in the Health
Club areas.
 The Health Club & Recreation Manager must approve all selections of music.
 Volume of the music must be designated for each area and controls marked at
maximum levels.
 Guest requests for selection and volume level must be acknowledged, but may
not interfere with Health Club operations or other guest’s enjoyment.
 Health Club - Policies and Procedures

TITLE: Health Club NO. OF PAGES 2 of 2

Operations
NO.: HC – 3

D. To ensure the Performance Monitor is used as a tool to improve the service and
products offered in the Health Club.
 The Performance Monitor must be cascaded to employees during briefings and
meetings.
 An action plan with input from employees and management must be made to
provide means of improvement for areas not meeting expected standards.
 Short and long-term goals must be set and followed up on regularly to ensure
completion.

E. To ensure all lost and found items are given to the Security Supervisor. Refer to
Security Lost and Found Procedures.

F. To ensure the conduct of the guests and members is followed according to the rules
and regulations.
 Employees are to politely inform the guests of the rules and regulations in all
areas. If difficulties arise, the Health Club & Recreation Manager should be
notified. In the absence of the Health Club & Recreation Manager or Spa
Director, the Duty Manager is to be notified.
 Disruptive behaviour, eating or drinking alcohol, smoking, or not wearing the
appropriate attire will not be accepted.

G. To ensure employees are well informed on all revenue generating venues and are
equipped with the necessary means of selling and up selling products and services.
 Employees are to be copied on all related materials and to study the
information in order to entice guests for treatments, massage, retail products,
membership packages, etc.
 Constant reinforcement and support is to be given in briefings and monthly
meetings.
H. To ensure our employees are informed of VIP guests in the hotel and when they will
be utilising the Health Club Facilities.
 Manager to be present if possible to give guidance on equipment and tour of
the facility.
 Employees to know the name and face of the guest to ensure proper
recognition.
 Daily VIP list to be communicated to staff in the morning briefing.
End of policy