Professional Documents
Culture Documents
William Edwards Deming-3 14
William Edwards Deming-3 14
• identifying problems
• required changes
• important results
defining standards
implementing changes
Other sources
Eissler, Ralf
Qualitätsmanagement, 1.Auflage, Konstanz
http://www.balancedscorecard.org/thedemingcycle/tabid/112/default.aspx